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	<title>Comments on: What is your solution for managing anonymous comments?</title>
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	<link>http://www.ojr.org/070806grubisich/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=070806grubisich</link>
	<description>Focusing on the future of digital journalism</description>
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		<title>By: Travis Henry</title>
		<link>http://www.ojr.org/070806grubisich/#comment-902</link>
		<dc:creator>Travis Henry</dc:creator>
		<pubDate>Fri, 10 Aug 2007 10:43:35 +0000</pubDate>
		<guid isPermaLink="false">http://www.ojr.org/?p=1342#comment-902</guid>
		<description><![CDATA[Although Tom Grubisich will most likely respond that &lt;a href=&quot;http://denver.yourhub.com/denver&quot; rel=&quot;nofollow&quot;&gt; YourHub.com &lt;/a&gt; is made up entirely of PR pros and politicians, we actually do have a few registered users posting stories and comments.

More than 32,000 in Denver alone to be exact. While I am certain that people can beat the system, we take a LTE approach to our users. Our registration asks for a user&#039;s real name, address and phone number.

When a story is chosen to be printed in one of our 18 print sections we verify authorship by using the old fashioned phone. We also have a whole host of &lt;a href=&quot;http://denver.yourhub.com/brendanslist&quot; rel=&quot;nofollow&quot;&gt; bloggers &lt;/a&gt;  and &lt;a href=&quot;http://denver.yourhub.com/profiles&quot; rel=&quot;nofollow&quot;&gt; regular users &lt;/a&gt; who help police the site and let us know when something smells fishy. When we find a user on the site using what we believe to be a false name we attempt to contact them and inform them we are not an anonymous site. They can choose to participate using their real name or delete their profile.

We also allow people who post on our site to attend our staff meetings and drop in to our offices whenever they desire. Our Web hosts also post their smiling faces on the front of every hub and are real live breathing people available by phone or email. They&#039;ll even come out to someone&#039;s house to teach them how to use the site.  This has helped create ownership by the community and eliminated some of the anonymous, faceless feel of some sites.

I know that we lose many people who would otherwise post by making users stand behind their real name, but the policy has made the site more friendly and allows real community members to have a real voice.

As I said before, could someone beat our system and post using a false name? Absolutely, but it happens a lot less than you would think.

When you build a site where everyone is using their real name and belongs to the community you weed out the childish and profane comments that proliferate some sites.

That might mean our site suffers traffic-wise and isn&#039;t the darling of self-proclaimed community  journalism experts.

So be it. ]]></description>
		<content:encoded><![CDATA[<p>Although Tom Grubisich will most likely respond that <a href="http://denver.yourhub.com/denver" rel="nofollow"> YourHub.com </a> is made up entirely of PR pros and politicians, we actually do have a few registered users posting stories and comments.</p>
<p>More than 32,000 in Denver alone to be exact. While I am certain that people can beat the system, we take a LTE approach to our users. Our registration asks for a user&#8217;s real name, address and phone number.</p>
<p>When a story is chosen to be printed in one of our 18 print sections we verify authorship by using the old fashioned phone. We also have a whole host of <a href="http://denver.yourhub.com/brendanslist" rel="nofollow"> bloggers </a>  and <a href="http://denver.yourhub.com/profiles" rel="nofollow"> regular users </a> who help police the site and let us know when something smells fishy. When we find a user on the site using what we believe to be a false name we attempt to contact them and inform them we are not an anonymous site. They can choose to participate using their real name or delete their profile.</p>
<p>We also allow people who post on our site to attend our staff meetings and drop in to our offices whenever they desire. Our Web hosts also post their smiling faces on the front of every hub and are real live breathing people available by phone or email. They&#8217;ll even come out to someone&#8217;s house to teach them how to use the site.  This has helped create ownership by the community and eliminated some of the anonymous, faceless feel of some sites.</p>
<p>I know that we lose many people who would otherwise post by making users stand behind their real name, but the policy has made the site more friendly and allows real community members to have a real voice.</p>
<p>As I said before, could someone beat our system and post using a false name? Absolutely, but it happens a lot less than you would think.</p>
<p>When you build a site where everyone is using their real name and belongs to the community you weed out the childish and profane comments that proliferate some sites.</p>
<p>That might mean our site suffers traffic-wise and isn&#8217;t the darling of self-proclaimed community  journalism experts.</p>
<p>So be it. </p>
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		<title>By: mahendra dash</title>
		<link>http://www.ojr.org/070806grubisich/#comment-901</link>
		<dc:creator>mahendra dash</dc:creator>
		<pubDate>Thu, 09 Aug 2007 10:31:09 +0000</pubDate>
		<guid isPermaLink="false">http://www.ojr.org/?p=1342#comment-901</guid>
		<description><![CDATA[At times I feel some bloggers due to certain reasons and complusions give comments which is well deserved ,but they want to remain anonymous.If the comment is that worth,then assurance should follow to assure them that their name and identity will be kept anonymous.If they are convinced,then real output will follow.]]></description>
		<content:encoded><![CDATA[<p>At times I feel some bloggers due to certain reasons and complusions give comments which is well deserved ,but they want to remain anonymous.If the comment is that worth,then assurance should follow to assure them that their name and identity will be kept anonymous.If they are convinced,then real output will follow.</p>
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		<title>By: Kirk Caraway</title>
		<link>http://www.ojr.org/070806grubisich/#comment-900</link>
		<dc:creator>Kirk Caraway</dc:creator>
		<pubDate>Thu, 09 Aug 2007 10:24:02 +0000</pubDate>
		<guid isPermaLink="false">http://www.ojr.org/?p=1342#comment-900</guid>
		<description><![CDATA[We are looking at doing some kind of two-tiered system. For readers using real names they can post immediately without moderation. For anonymous users, we are looking at either moderating the comments only once a day (and under much stricter guidelines than our current anonymous comments) or directing them to a separate forum section where they can post freely, but not connected directly to the story.

But I also have the same question as Ari: what methods are there to determine real identities? ]]></description>
		<content:encoded><![CDATA[<p>We are looking at doing some kind of two-tiered system. For readers using real names they can post immediately without moderation. For anonymous users, we are looking at either moderating the comments only once a day (and under much stricter guidelines than our current anonymous comments) or directing them to a separate forum section where they can post freely, but not connected directly to the story.</p>
<p>But I also have the same question as Ari: what methods are there to determine real identities? </p>
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		<title>By: mahendra dash</title>
		<link>http://www.ojr.org/070806grubisich/#comment-899</link>
		<dc:creator>mahendra dash</dc:creator>
		<pubDate>Thu, 09 Aug 2007 10:22:00 +0000</pubDate>
		<guid isPermaLink="false">http://www.ojr.org/?p=1342#comment-899</guid>
		<description><![CDATA[I agree absolutely.Even many are following it.All blogs posted are not displayed normally if 1)they are not worth it.The solution offered for managing anonymous comments is a well deserved post.]]></description>
		<content:encoded><![CDATA[<p>I agree absolutely.Even many are following it.All blogs posted are not displayed normally if 1)they are not worth it.The solution offered for managing anonymous comments is a well deserved post.</p>
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		<title>By: Heath Haussamen</title>
		<link>http://www.ojr.org/070806grubisich/#comment-898</link>
		<dc:creator>Heath Haussamen</dc:creator>
		<pubDate>Wed, 08 Aug 2007 12:45:07 +0000</pubDate>
		<guid isPermaLink="false">http://www.ojr.org/?p=1342#comment-898</guid>
		<description><![CDATA[I have a posted comments policy (http://haussamen2.blogspot.com/2007/02/policies.html) that is a set of guidelines for people. I&#039;d guess that about 40 percent of comments don&#039;t get published. After I posted the policy and began screening comments, people learned quickly to stop cussing and trying to get lies posted as fact... And I do allow them to remain anonymous, which is, I think, what most people who want to comment care about. I just require that they meet some other guidelines.

I&#039;d appreciate any feedback on the guidelines.]]></description>
		<content:encoded><![CDATA[<p>I have a posted comments policy (<a href="http://haussamen2.blogspot.com/2007/02/policies.html" rel="nofollow">http://haussamen2.blogspot.com/2007/02/policies.html</a>) that is a set of guidelines for people. I&#8217;d guess that about 40 percent of comments don&#8217;t get published. After I posted the policy and began screening comments, people learned quickly to stop cussing and trying to get lies posted as fact&#8230; And I do allow them to remain anonymous, which is, I think, what most people who want to comment care about. I just require that they meet some other guidelines.</p>
<p>I&#8217;d appreciate any feedback on the guidelines.</p>
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		<title>By: Ari Soglin</title>
		<link>http://www.ojr.org/070806grubisich/#comment-897</link>
		<dc:creator>Ari Soglin</dc:creator>
		<pubDate>Tue, 07 Aug 2007 21:48:34 +0000</pubDate>
		<guid isPermaLink="false">http://www.ojr.org/?p=1342#comment-897</guid>
		<description><![CDATA[At Contra Costa Times, we implemented mandatory registration (valid email address, not real names) for our discussion boards nearly a year ago. Our experience -- anecdotally, no data -- was that the number of clearly inappropriate posts (obscenities, blatant racism) dropped. Though perhaps not in the Oakland Raiders forum. :)

We went to mandatory registration in response to reader complaints. It makes sense to me that registration would not stop the determined people, who will register and fire off their diatribes. But I believe that many of the inappropriate posts come in the heat of the moment from readers who, when forced to register or log in, will pause and think twice about what they&#039;re posting.]]></description>
		<content:encoded><![CDATA[<p>At Contra Costa Times, we implemented mandatory registration (valid email address, not real names) for our discussion boards nearly a year ago. Our experience &#8212; anecdotally, no data &#8212; was that the number of clearly inappropriate posts (obscenities, blatant racism) dropped. Though perhaps not in the Oakland Raiders forum. <img src='http://www.ojr.org/wp-includes/images/smilies/icon_smile.gif' alt=':)' class='wp-smiley' /> </p>
<p>We went to mandatory registration in response to reader complaints. It makes sense to me that registration would not stop the determined people, who will register and fire off their diatribes. But I believe that many of the inappropriate posts come in the heat of the moment from readers who, when forced to register or log in, will pause and think twice about what they&#8217;re posting.</p>
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		<title>By: Robert Niles</title>
		<link>http://www.ojr.org/070806grubisich/#comment-894</link>
		<dc:creator>Robert Niles</dc:creator>
		<pubDate>Tue, 07 Aug 2007 10:46:19 +0000</pubDate>
		<guid isPermaLink="false">http://www.ojr.org/?p=1342#comment-894</guid>
		<description><![CDATA[Just curious, Heath. What do you consider inappropriate, and what percentage of submitted comments turn out to be inappropriate, by your standard?]]></description>
		<content:encoded><![CDATA[<p>Just curious, Heath. What do you consider inappropriate, and what percentage of submitted comments turn out to be inappropriate, by your standard?</p>
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		<title>By: Heath Haussamen</title>
		<link>http://www.ojr.org/070806grubisich/#comment-893</link>
		<dc:creator>Heath Haussamen</dc:creator>
		<pubDate>Tue, 07 Aug 2007 08:49:58 +0000</pubDate>
		<guid isPermaLink="false">http://www.ojr.org/?p=1342#comment-893</guid>
		<description><![CDATA[Frankly, I moderate all comments. I know it subjects me to liability, but there&#039;s so much garbage that gets submitted that I feel it would be irresposible to allow it all to be published. My politics site exists to help advance the conversation, not allow it to degrade into a partisan name-calling session that&#039;s full of lies and half-truths.

I realize that means fewer comments, but I don&#039;t want the comments that aren&#039;t appropriate.]]></description>
		<content:encoded><![CDATA[<p>Frankly, I moderate all comments. I know it subjects me to liability, but there&#8217;s so much garbage that gets submitted that I feel it would be irresposible to allow it all to be published. My politics site exists to help advance the conversation, not allow it to degrade into a partisan name-calling session that&#8217;s full of lies and half-truths.</p>
<p>I realize that means fewer comments, but I don&#8217;t want the comments that aren&#8217;t appropriate.</p>
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		<title>By: Robert Niles</title>
		<link>http://www.ojr.org/070806grubisich/#comment-892</link>
		<dc:creator>Robert Niles</dc:creator>
		<pubDate>Tue, 07 Aug 2007 08:43:11 +0000</pubDate>
		<guid isPermaLink="false">http://www.ojr.org/?p=1342#comment-892</guid>
		<description><![CDATA[Jon gets to the critical point: there is a difference between a &lt;i&gt;community&lt;/i&gt; and a discussion board. Posting the code to implement the latter does not, by itself, create the former.

A discussion board needs a thoughtful leader who tries things that will engage potential members of the &lt;i&gt;community&lt;/i&gt; at their appropriate levels of comfort and expertise. So, the ultimate methods that the leader employs will depend upon the unique mix of people within that community. If not, then what you have is simply a discussion board, a convenient place for graffiti from whoever drives by. Maybe that graffiti might be interesting to someone. Maybe not.
]]></description>
		<content:encoded><![CDATA[<p>Jon gets to the critical point: there is a difference between a <i>community</i> and a discussion board. Posting the code to implement the latter does not, by itself, create the former.</p>
<p>A discussion board needs a thoughtful leader who tries things that will engage potential members of the <i>community</i> at their appropriate levels of comfort and expertise. So, the ultimate methods that the leader employs will depend upon the unique mix of people within that community. If not, then what you have is simply a discussion board, a convenient place for graffiti from whoever drives by. Maybe that graffiti might be interesting to someone. Maybe not.</p>
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		<title>By: Jon Garfunkel</title>
		<link>http://www.ojr.org/070806grubisich/#comment-891</link>
		<dc:creator>Jon Garfunkel</dc:creator>
		<pubDate>Mon, 06 Aug 2007 23:07:56 +0000</pubDate>
		<guid isPermaLink="false">http://www.ojr.org/?p=1342#comment-891</guid>
		<description><![CDATA[Tom-- I remember articulating such an idea to the ONA list... but I appreciate your echoing it further here. The only thing I added was that a publisher can get the registration information directly from paying subscribers. (I also sent a variation of the two-tab idea &lt;a href=&quot;http://www.tnr.com/doc_posts.mhtml?i=w060904&amp;s=foer090506&quot; rel=&quot;nofollow&quot;&gt;to the New Republic&lt;/a&gt; last September.

I&#039;d guess that the closer an online community is to a &lt;i&gt;community of practice&lt;/i&gt; (this one, for example), the more people will prefer real names &amp; registration. People *could* subscribe to OJR (as many &quot;subscribe&quot; to ONA).

It is obvious that the trade/niche press are communities of practice. The question is whether local newspapers are. Would I pay money to join the reader community of either the Boston Phoenix or the Boston Globe? Possibly. For the local newspapers to stay relevant, they are going to have to prove themselves as more binding communities than the news aggregators (as excellent a service as they provide-- thank you Blake and Topix).

I&#039;ll add that more research can be done-- I think ONA (or, better yet, OPA) could survey its member publishers, and find out what strategies they use, and what results they get.]]></description>
		<content:encoded><![CDATA[<p>Tom&#8211; I remember articulating such an idea to the ONA list&#8230; but I appreciate your echoing it further here. The only thing I added was that a publisher can get the registration information directly from paying subscribers. (I also sent a variation of the two-tab idea <a href="http://www.tnr.com/doc_posts.mhtml?i=w060904&#038;s=foer090506" rel="nofollow">to the New Republic</a> last September.</p>
<p>I&#8217;d guess that the closer an online community is to a <i>community of practice</i> (this one, for example), the more people will prefer real names &#038; registration. People *could* subscribe to OJR (as many &#8220;subscribe&#8221; to ONA).</p>
<p>It is obvious that the trade/niche press are communities of practice. The question is whether local newspapers are. Would I pay money to join the reader community of either the Boston Phoenix or the Boston Globe? Possibly. For the local newspapers to stay relevant, they are going to have to prove themselves as more binding communities than the news aggregators (as excellent a service as they provide&#8211; thank you Blake and Topix).</p>
<p>I&#8217;ll add that more research can be done&#8211; I think ONA (or, better yet, OPA) could survey its member publishers, and find out what strategies they use, and what results they get.</p>
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