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	<title>Online Journalism Review&#187; Gabriel Kahn</title>
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		<title>Journalism&#8217;s problem of scale demands a rethinking of the news product</title>
		<link>http://www.ojr.org/journalisms-problem-of-scale-demands-a-rethinking-of-the-news-product/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=journalisms-problem-of-scale-demands-a-rethinking-of-the-news-product</link>
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		<pubDate>Mon, 24 Dec 2012 19:13:15 +0000</pubDate>
		<dc:creator>Gabriel Kahn</dc:creator>
				<category><![CDATA[Business Model]]></category>
		<category><![CDATA[Feature]]></category>
		<category><![CDATA[aggregation]]></category>
		<category><![CDATA[business models]]></category>
		<category><![CDATA[data journalism]]></category>
		<category><![CDATA[journalism education]]></category>
		<category><![CDATA[Management]]></category>

		<guid isPermaLink="false">http://www.ojr.org/?p=229</guid>
		<description><![CDATA[Digital journalists are already experimenting with and inventing news products. Here's why it's so critical they continue.]]></description>
				<content:encoded><![CDATA[<p><div id="attachment_232" class="wp-caption alignleft" style="width: 450px"><img src="http://www.ojr.org/wp-content/uploads/2012/12/telegraph-newsroom-scale.jpg" alt="The newsroom at The Daily Telegraph" title="telegraph-newsroom-scale" width="440" class="size-full wp-image-232" /><p class="wp-caption-text">The newsroom at The Daily Telegraph. | Credit: <a href="http://www.flickr.com/photos/victoriapeckham/">victoriapeckham</a>/<a href="http://creativecommons.org/licenses/by/2.0/deed.en">Flickr</a></p></div><br />
I spend an inordinate amount of time trying to untangle the mass of conflicting visions about the future of the news industry. But recently I heard a phrase of unusual clarity: “Traditional journalism, as a process, does not scale.”</p>
<p>The person who spoke this line was <a href="http://www.marketplace.org/people/matt-berger">Matt Berger</a>, the director of digital media at Marketplace. What he meant was there is no business model that will support an organization with 100 reporters writing 100 stories (or, as we used to refer to the newsroom, 100 monkeys at 100 typewriters).<span id="more-229"></span></p>
<p>When you are going up against a World Wide Web that has so much real-time content, it’s almost impossible to gain enough traction to adequately monetize the work of a single soul banging away at a single keyboard. This old model was only possible when information was scarce. And information was scarce because it was delivered on newsprint. (And yes, there are still a few places that can achieve the necessary scale in the digital realm, and we all know who they are.)</p>
<p>Of course, there is nothing earth-shattering about this concept. It’s blatantly obvious. And yet, when you stop to consider it, you wonder how anyone who cares about the future of the industry could be thinking about anything else. Or why so many news sites are still swimming upstream by trying to sell ads against work churned out by individual journalists.</p>
<p>The implications of this challenge are unsettling. The single “article” — journalism’s basic unit of commerce — will only rarely generate enough value to cover its cost of production. (Gulp.) But as I began to consider what scalable journalism meant, I also realized how many conversations I had had recently that were really about addressing this very problem.</p>
<p>I recently sat down with <a href="http://www.magnify.net/company/team">Steve Rosenbaum</a>, author of “<a href="http://www.amazon.com/Curation-Nation-World-Consumers-Creators/dp/0071760393/ref=sr_1_1?ie=UTF8&amp;qid=1355963921&amp;sr=8-1&amp;keywords=curation+nation">Curation Nation</a>” and founder of <a href="http://www.magnify.net/">Magnify.net</a>. His startup seeks to address this issue by helping news sites appropriately harness content that’s out there already, rather than attempt to produce it themselves. Plenty of people might want to visit the homepage of <em><a href="http://video.fieldandstream.com/">Field &amp; Stream</a></em> to watch a video about boat trailers or fishing lures. But it’s not realistic to think that magazine’s staffers can churn out enough quality video to satisfy the demand of either the audience or advertisers. Again, it’s a question of scale.</p>
<p>Yet the Internet is brimming with videos about these topics already. So Magnify reels in an array of relevant videos that editors can choose from. <em>Field &amp; Stream</em> provides the context (you’re watching this in the confines of their site’s video page) and the curation (they choose the content that they feel is most valuable). The best part: The magazine can sell pre-roll ads or ads on the site even though the content (the actual video) was created elsewhere. Depending on the arrangement, the magazine either pockets the revenue or shares it with whoever made the video. This last point marks an evolution of the concept of curation. Not long ago, showing someone else’s video on your site was considered “theft” by some. Now, many just call it “distribution.”</p>
<p>The issue of scale is also lurking in the background throughout the recent report from Columbia’s Tow Center for Digital Journalism on <a href="http://towcenter.org/research/post-industrial-journalism/">Post-Industrial Journalism</a> (though it weighs in at an industrial-length 122 pages). Much of the report discusses the need for a new workflow that is more open and responds to the ways in which information is currently assembled and consumed. (For a smarter, Cliff Notes version of this concept, read the <a href="http://structureofnews.wordpress.com/2012/12/13/in-praise-of-process/">post from my friend and former editor Reg Chua</a>.)</p>
<p>Obviously, the layers of editors that were once charged with policing copy have no place in the modern, distributed newsroom. But editing — the process of vetting, sharpening and enriching content — still holds tremendous value. I spoke recently with Roman Heindorff, one of the founders of <a href="http://www.camayak.com/">Camayak.com</a>, a browser-based product that helps organize a newsroom’s workflow. The founders were trying to address an increasingly common problem: how to bring sense to the news organization of the future, which will be made up principally of part-time contributors working on myriad projects, sometimes across vast geographies. Camayak has begun to gain traction with campus papers, which often have hundreds of occasional contributors who need a seamless way to collaborate with each other. The overall goal is to make the most efficient use of available human resources to produce greater amounts of content. The founders also believe there is a virtuous circle involved: The more people are able to use the platform to collaborate successfully, the better the content.</p>
<p>Marketplace’s Berger approaches the problem from the perspective of structured journalism. Achieving appropriate scale requires putting lots of up-front effort into building a digital product that doesn’t wilt with the day’s news. This means creating a database of content that the audience can dip back into multiple times and still draw new conclusions. The database can be regularly refreshed with new content to extend its life.</p>
<p>His Exhibit A is a Marketplace feature called <a href="http://www.marketplace.org/topics/sustainability/future-jobs-o-matic">Future Jobs-O-Matic</a>, an interactive tool that lets you browse hundreds of professions to see how many people are employed as welders or what the average salary of a machinist might be (Answer: $39,000). The database is updated every two years, but people keep coming back to it, sharing it, using it in the classroom, etc. Buried in the data, of course, are also nuggets that traditional “article-producing” journalists can use as building blocks for stories.</p>
<p>The implications of what this all means from where I sit are far reaching. Much of what I do involves teaching students the rudiments of how to produce an article — which has an ever-shrinking economic value. Clearly, this needs to be rethought. And those of us who inhabit journalism schools need to create an environment that pushes students to produce journalistic artifacts that have a shelf life, that draw content from the crowd and that still provide a platform for storytelling and for meeting the information needs of the public. Should be a snap.</p>
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		<title>Taking TV news to the next level in an era of disruption</title>
		<link>http://www.ojr.org/p2091/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=p2091</link>
		<comments>http://www.ojr.org/p2091/#comments</comments>
		<pubDate>Wed, 26 Sep 2012 17:55:49 +0000</pubDate>
		<dc:creator>Gabriel Kahn</dc:creator>
				<category><![CDATA[Frontpage]]></category>
		<category><![CDATA[customization]]></category>
		<category><![CDATA[online video]]></category>
		<category><![CDATA[usability]]></category>
		<category><![CDATA[video journalists]]></category>

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		<description><![CDATA[In a media landscape defined by disruption, television news has pulled off a remarkable feat: it’s basically unchanged. Sure, we’ve gotten more news choppers and better graphics on weather and politics. There are a few interesting TV news apps. But, for the most part, your local TV news broadcast looks much as it did a [...]]]></description>
				<content:encoded><![CDATA[<p>In a media landscape defined by disruption, television news has pulled off a remarkable feat: it’s basically unchanged.</p>
<p>Sure, we’ve gotten more news choppers and better graphics on weather and politics. There are a few interesting TV news apps. But, for the most part, your local TV news broadcast looks much as it did a decade ago. It’s pretty much locked into its time slot of 5 p.m. or 10 p.m. You sit, you watch. The anchors work their way through weather, traffic, sports and the smattering of local stories brought to you from the roving news truck. If you stick around long enough, maybe there is a great story at minute 22.</p>
<p><iframe width="610" height="458" src="http://www.youtube.com/embed/TbECJ5fYjeo?rel=0" frameborder="0" allowfullscreen></iframe></p>
<div style="font-size:0.8em;color:#ccc;">Sixty years of TV news in two and a half minutes. | Credit: Leila Dougan</div>
<p>But what if you could harness all the emergent technologies to reshape TV news into a brand-new product, one that maximizes audience engagement, personalizes broadcasts to your interests and allows you to dig deep into digitized news archives?</p>
<p>We recently put that question to a group of technology executives and TV news professionals during a day-long workshop at the <a href="http://annenberglab.com/">Annenberg Innovation Lab</a>. The guest list included Cisco, DirecTV and several tech startups, as well as <em>ABC</em>, <em>CBS</em>, <em>Univision</em>, <em>Frontline</em>, the <em>Los Angeles Times</em> and <em>Reuters</em>. The goal was to see if we could come up with ideas for products that would take your TV news to the next level. We did. But first, why hasn’t this happened already?</p>
<p>One of the big problems for TV news, especially local news, is that, well, it still kind of works. Yes, national news broadcasts grab only about half of the 52 million viewers they had at their 1980 peak. But they are still making money by owning a coveted audience of mostly seniors.</p>
<p>Meanwhile, local TV news is, by many measures, thriving. It often accounts for as much as half of a station’s total revenue. Many local TV stations are producing upwards of five hours of live TV news a day. Some are even expanding. Around <a href="http://www.journalism.org/node/26729">74%</a> of Americans either watch or check a local TV news web site at least once a week, more than any other news source. Though news snobs may snicker, Americans also rate local TV news as their most <a href="http://www.people-press.org/2012/08/16/further-decline-">trustworthy</a> source, giving it higher grades than <em>60 Minutes</em> or <em>NPR</em>.</p>
<p>But success can breed complacency. And in an environment of constant upheaval, there is no clear path toward successful innovation. At the same time, the costs of doing nothing are sky high. Just ask any newspaper executive.</p>
<p>There are a few areas where TV news cleans everyone’s clock. On the local level, it’s weather and traffic. There are plenty of easier and even more accurate ways to get traffic updates, but TV news puts a narrative behind that backup on the freeway (it’s the jackknifed tractor-trailer which slammed into the guardrail) and serves up aerial views of the scene as well.</p>
<p>Also, for a live event, nothing beats TV news. Whether it’s the runaway balloon boy in Colorado (a hoax, it turns out) or coverage of a DC-9 dropping flame retardant on a wildfire in Southern California, TV news produces can’t-look-away coverage.</p>
<p>But it’s also shackled with issues that make it such a poor fit in an access-anywhere, news-on-demand environment. During the eight hours we spent cloistered together in a room, our group of TV news folks and techies pretty much agreed on the shortcomings.</p>
<p>First, there’s a total absence of viewer control when it comes to TV news. They are still producing a one-size-fits-all broadcast, which feels increasingly anachronistic to the viewer.</p>
<p>Also, appointment viewing – with the news stuck in a time slot – clashes with packed schedules and increasing competition for mindshare. I might DVR a sit-com, but news off the DVR gets stale quickly.</p>
<p><img src="http://www.www.ojr.org/ojr/images/cbsnews-910.jpg" /></p>
<div style="font-size:0.8em;color:#ccc;">Breaking down 30 minutes of news. | Credit: Jake de Grazia</div>
<p>The good news is that there are solutions to both of these problems. And solving them might also help TV news crack another problem: how to directly connect with its audience.</p>
<p>One scenario the group came up with is an app that would allow viewers to build their own broadcasts throughout the day. As soon as the sun comes up, the app pushes out a list of five video stories. Viewers can choose which ones to put in their playlist and which ones to discard. As the day moves forward, viewers are given more choices. Some come from pushed breaking news alerts; others come from the viewers’ own social network or favorite topics. The playlist is dynamic.</p>
<p>Whenever the viewer has a free 20 minutes, he or she can watch the tailored broadcast on the device of choice – phone, tablet, computer or regular TV. The stories that play are the latest on a particular topic, so if you selected a story on the debt ceiling in the morning, then you’re greeted with the most up-to-date version when you decide to watch.</p>
<p><img src="http://www.www.ojr.org/ojr/images/innolab.jpg" /></p>
<div style="font-size:0.8em;color:#ccc;">Reinventing the evening news at the Annenberg Innovation Lab. | Credit: Melissa Kaplan</div>
<p>The goal is to create a news package that is both customized and curated. Those two characteristics often appear to be at odds with each other. But it was clear from our day-long exercise that customers want both.</p>
<p>Another prototype that came out of the day was a news interface that allows you to pause the broadcast you’re watching in order to go deeper into a particular topic. After watching a two-minute piece on Syria, the viewer can choose to go back in time and learn more about the rebels, the Assad dynasty or other aspects of the story by instantly accessing a broadcaster’s digital archives from a list that pops up on the screen. When the viewer has had his or her fill, it’s back to the regular broadcast.</p>
<p>Other ideas for innovation emerged from the discussion. As usual, the technologists saw a sea of possibility while the news folks saw a wall of obstacles, such as content rights and a newsroom culture resistant to change. But the takeaway from the day was that TV news, if it chooses, has the potential to radically enrich the way it engages with its audience. Let’s hope they seize the opportunity. So stay tuned. </p>
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