Errors happen – it's what's next that matters

On Friday, December 13, 2002, I killed a man… a teenager really… but only for 15 minutes.

I was a few months into my new job at The Seattle Times where I was running the homepage. The news broke that a 17-year-old teen was shot in the head by a Seattle police officer during an attempted robbery and the brief was sent my way to post.

For some reason, I assumed a gunshot to the head was fatal and wrote the headline stating that the teen was killed.

After getting rightfully chewed out by the reporter, I learned that you can survive that injury.

More than eight years later, after hearing the news coverage and premature reports of Rep. Gabrielle Giffords’ death, I can’t help but be reminded of my error and the lessons I’ve learned.

Throughout my career, I’ve heard people say that the Web – and now the real-time Web with social media – is a liability. A “tangled Web” of ethical problems.

Let’s just get this out of the way: Errors happen in journalism all the time and, for the most part, by accident.

It doesn’t matter what the medium is – pixels or paper, newswires or tweets – facts can be misled, misreported or misunderstood. Errors happened before the Internet. Errors happen in newspaper, radio and TV journalism.

The bottom line is that errors happen.

What matters, in my opinion, is what you do after they happen.

After profusely apologizing, I fixed the headline and immediately wrote up a correction. It may have only been 15 minutes and perhaps only a handful of readers may have seen it, but it didn’t matter. I made the mistake.

You know that debate about who is a journalist and who isn’t? It’s all pointless really. When it comes down to it, a journalist, in its true essence, is someone who has credibility in delivering accurate information. It’s the person you can trust because they have earned your trust through accuracy.

Credibility is such a fragile thing. Takes years to build, but just moments to lose.

But in a craft where facts are moving quickly and readers want information in real time, it’s not the multimedia or tech that counts… it’s your credibility.

I made an error that dinged The Times’, the reporter’s and my own credibility. Immediately posting that correction was a small, simple act of transparency to own up to it.

If you think about it, journalism is based on such a fragile thing like credibility. Trust. Faith.

The reporter, covering a news event, has to find the right sources and trust – yet verify – the information they are collecting. The reporter’s editor needs to trust that the reporter is not making this stuff up or stealing it from a competitor. The process goes from stage to stage until it gets to a reader/viewer/listener/user who then has to trust whether or not the piece is accurate.

Trust but verify. Consider the source. If your mom says she loves you, check it out.

All that before you hit publish to print or tweet your piece. All that as you consume a piece of news.

Like more and more people, I experienced the Giffords news coverage through a variety of ways that included radio, Web, TV and social streams. I heard the incorrect reports about her death and the reactions that followed. I also heard the incorrect reports about her speedy recovery and those reactions.

I highly recommend reading Regret the Error‘s piece that breaks down how the error spread and Lost Remote‘s on whether or not incorrect tweets should be deleted.

Make sure you read the response by NPR Senior Strategist Andy Carvin, who talks about his role in tweeting the incorrect reports.

While mistakes were made in the coverage, the discussions afterward have been productive and insightful.

The errors happened. But what also mattered was what happened afterwards.

Robert Hernandez is a Web Journalism professor at USC Annenberg and co-creator of #wjchat, a weekly chat for Web Journalists held on Twitter. You can contact him by e-mail (r.hernandez@usc.edu) or through Twitter (@webjournalist). Yes, he’s a tech/journo geek.

Digital + Diversity: What does your newsroom reflect?

If you ask a Web journalist what the newest, important tool a news organization needs to embrace today, they’d probably say Social Media. They’re right, it’s not a fad.

If you were to ask them to make a prediction or guess where the future of technology is headed, chances are they’d say mobile. Smart phones are getting smarter, smaller and cheaper. (And, one day Verizon will carry the iPhone – I believe!)

If you were to ask me what one element newsrooms need to embrace, outside of technology, my answer is a simple one: diversity. Can we make that a New Year’s resolution?

I’m not talking about being politically correct. I’m talking about having diverse experiences and points of view that shape and literally define what is news.

I believe that the lack of diversity — gender, age, religion, sexual-orientation, socioeconomic background, politics, bus riders, cyclists, video game addicts, etc. as well as ethnicity — in our newsrooms in all roles, especially leadership ones, is one of the main causes of lower circulation and loss of general reader/viewer engagement.

Again, I’m not talking about being politically correct. I’m just saying if we are not a mixture of all our communities, how are we expected to relate and be relevant to all those communities?

Let me give you an example:

One of the early Web specials I did as a journalist was the 20th anniversary of the AIDS epidemic. I was representing SFGate.com as I sat around the table with print reporters and editors. You have to understand, the San Francisco Chronicle was crucial in the news coverage of AIDS 20 years before with the incredible work by Randy Shilts.

These people were professionals and I was still the relatively new kid working with a new medium.

But as they spoke, all of their stories were about gay, white males. No one talked about the fact that the fastest growing HIV/AIDS demographic was straight, black females.

They were the pros. I was just a punk kid.

Staying quiet is one of my biggest regrets in my career. I swore no matter how awkward or uncomfortable, I had to always speak up.

That chair I occupied was for all the communities I was a part of… and all the others that weren’t at the table. I have to rep everyone. You know, that voiceless thing.

Here’s another example:

Do you remember when someone tried to reinstate the draft back in 2003? I was sitting at the morning news meeting as the draft talks began to heat up and we started brainstorming on how to cover the story.

In a room of incredibly talented and experienced journalists, the angles included talking to teachers, parents, Vietnam vets, recruiters … but I was shocked that well into the discussion I had to raise my hand and mention, how about talking to high schoolers?

The room forgot to include the demographic that was going to be most affected by the draft.

But the lack of diversity in newsrooms isn’t new. Women have been battling the glass ceiling for decades and studies, like the one from ASNE, have shown a depressing lack of ethnic diversity for years.

So, why am I bringing it up?

Let me give you another example:

In a recent PEW study, it found that African-Americans and Latinos “are more than twice as likely to use Twitter as are white Internet users.”

In several not-so-recent studies [PDF], they found that Latinos are ahead of the curve in embracing mobile devices. They are more likely to text message, download music, play games and access social networking.

Yet, how come there isn’t a reflection of that diversity in those Web journalism jobs? While there is a lack of diversity in newsrooms, why is there even more so on the Web side?

The digital divide? Sure, but not the one you are thinking. Those studies show “minorities” are on the advanced side of the divide and others are behind.

Diversity, and the possible lack there of, was raised as a concern after the recent invitation-only Newsfoo submit.

At last year’s SXSWi panel about the future of news it was all white men.

Look, I’m not saying that your ethnicity or gender or whatever is a requirement to do a better job for any of these tasks.

What I am saying is that if we don’t reflect our communities – both on- and off-line – we’re doomed. If we don’t listen to others outside of our own, individual communities we’ve missed the point of journalism.

This isn’t about hiring “us” over “them”… this is about how all off us strengthen journalism by reflecting our diverse communities through relevant coverage… and that the coverage is shaped by those that make up the newsroom.

That’s the premise of hyperlocal journalism, isn’t it? That a local or insider would know what is more relevant to their community rather than an outsider.

So, why can’t we overcome this challenge? It’s 2011.

PBS’ MediaShift recently held a Twitter chat on media diversity.

Thankfully, it’s on people’s minds again.

I routinely get asked for names of diverse candidates to apply for Web journo jobs… but here’s the thing, while I know plenty of reporters, editors photographers, etc., my network of diverse Web journos isn’t as strong as it should.

Y’all, I’m a lifetime member of the National Association of Hispanic Journalists, board member of Online News Association, been to nearly every alphabet soup of conferences and I’m still struggling to diversify my Web journo network.

So what do we do about it? We need more solutions outside of forming another damn diversity committee.

The fact is, these diverse communities are already on the advance side of the tech divide… but they are not on the journalism side. Perhaps they aren’t aware of a journalism career as an option? Perhaps they don’t see themselves in our coverage? Perhaps they feel like there is no place at the table for them to help shape news?

Whatever it is, we need to do something. And I need some help in figuring this out.

In addition to being on the ONA board, I’m overseeing the all day workshops at the next conference, I’m co-program chair for UNITY 2012, I’m the New Media track coordinator for the NAHJ annual conference and I run #wjchat, a weekly Web journalism chat.

If we don’t invest in recruiting and training members of diverse groups to help us do and advanced journalism … we are royally screwed.

My New Year’s resolution is to harness my access and network to improve diversity across the board for Web journalism. But I need your help. I need your ideas.

More importantly, in your newsrooms, your communities (and those you are not a part of) need your help. Reach out, connect, participate, preach and downright fight to ensure your news org’s journalism reflects the diverse community it covers. Help it stay relevant.

Robert Hernandez is a Web Journalism professor at USC Annenberg and co-creator of #wjchat, a weekly chat for Web Journalists held on Twitter. You can contact him by e-mail (r.hernandez@usc.edu) or through Twitter (@webjournalist). Yes, he’s a tech/journo geek.

It's not your imagination, there are more journalism jobs

Have you been noticing more posts and tweets for journalism jobs lately? Me too.

But to make sure it wasn’t the spiked eggnog that was making me feel more positive about the journalism industry’s financial state, I shot a quick email to the folks at JournalismJobs.com.

They immediately responded, confirming “jobs are up overall over the past 15-18 months.”

Well, not to sound cynical, but nearly EVERYTHING is up when you compare it to a year and a half ago.

“At our lowest point, we fell to 650 or so job listings in mid-2009,” added Dan Rohn, founder of the site, when I asked for more information. “We have a little more than 880 total listings now. That’s about a 25 percent increase over the past 15 months.”

He also said that at the site’s peak in 2007, they had about 1,200 job listings, not including include 150 internship posts.

Eric Wee, president of JournalismNext.com, also confirms an increase.

“We have been seeing an increase in postings in the last 6-8 months,” he said. “It seems to be pointing to some sort of recovery and even expansion (online) in the media world.”

Jobs listings are also up at Online News Association‘s Career Center as well, according to ONA Web Editor Sean Connolly.

The listings have doubled when you compare the first half of 2010 to the second. And, naturally, nearly doubled year over year.

Yes, there are still many of us looking for work. Yes, furloughs are still part of our realities. And, yes, we’re all still underpaid.

Yeah, yeah, yeah… we’ve got a ways to go. But you can’t deny that this is a positive trend and potentially a sign of growth and rebuilding.

Let’s celebrate with some spiked eggnog, shall we?

Robert Hernandez is a Web Journalism professor at USC Annenberg and co-creator of #wjchat, a weekly chat for Web Journalists held on Twitter. You can contact him by e-mail (r.hernandez@usc.edu) or through Twitter (@webjournalist). Yes, he’s a tech/journo geek.