Journalism’s problem of scale demands a rethinking of the news product

The newsroom at The Daily Telegraph

The newsroom at The Daily Telegraph. | Credit: victoriapeckham/Flickr


I spend an inordinate amount of time trying to untangle the mass of conflicting visions about the future of the news industry. But recently I heard a phrase of unusual clarity: “Traditional journalism, as a process, does not scale.”

The person who spoke this line was Matt Berger, the director of digital media at Marketplace. What he meant was there is no business model that will support an organization with 100 reporters writing 100 stories (or, as we used to refer to the newsroom, 100 monkeys at 100 typewriters). [Read more…]

How’d it go? Evaluating the move to digital first student media

It’s been one semester since we implemented a digital first approach with student media at TCU’s Schieffer School of Journalism, where I am a professor and a student media advisor.

I detailed our approach here in May. Now it’s time to assess our efforts (and no, I’m not going to assign a letter grade).

“I feel that we are just on top of everything on campus,” said Lexy Cruz, who served as the first executive editor for student media, overseeing all content across platforms. “It’s almost like we’re just watching the TCU ‘trending topics’ and reporting for students that like up-to-the-minute information and details. I like giving the audience everything we have when we have it.”

Before the move to digital first, Cruz was the editor of the converged website, TCU 360, which hosted content from the TCU Daily Skiff newspaper, “TCU News Now” television broadcast and Image magazine. The site also produced some original content. Each outlet had its own staff and was focused on its own goals.

“The transition to digital first was somewhat difficult at first, regarding the separation from the traditional print style of the Skiff and the habit we’d all been in within student media,” said Taylor Prater, the visuals editor, which was one of four senior leadership positions that oversaw operations under Cruz’s direction. “I believe it was a vital transition.”

Now, aside from Image and our program’s community news website, the109.org, all of the content is produced through what has been dubbed “one big news team” with about 70 student journalists and is focused on content and delivering news digitally – and not based on legacy media needs.

Each content area was organized into a team with a team leader who worked as both an editor and senior reporter.

As part of the evolution the senior leadership positions of news director, sports director, visuals editor and operations manager positions have been consolidated. Prater will be one of three managing editors in the spring, reporting to a new executive editor, Olivia Caridi, who was a team leader in the fall.

“We still have some way to go and some things to smooth out, but we are no longer in our old ways,” Prater said.

The transition to digital first was rapid, organic, surprising and exciting, according to News Director Emily Atteberry.

“In May, hearing that our news organization was considering switching to digital first seemed like an absurd joke – there was no way we could make the switch by August, it was too confusing, too risky, too bizarre,” she said. “It was a lot like the Wild West – there are not quite rules, best practices and standards enacted. The first time we had a big breaking news story or two reporters accidentally assigned the same story, it was a bit of a snag. But we found ways to work through things. Flexibility was key.”

Notably, the University of Oregon’s Daily Emerald and The Red & Black, the University of Georgia’s independent newspaper, have gone digital first the past couple years, among others.

At TCU, the consistently best work, according to the students, has come in coverage of breaking news.

“The biggest success is getting breaking news out quickly, while the story still remains factual and well rounded,” Prater said. “Digital first has given the campus an easier means of getting news quickly, which is essential in the growing digital age.”

Just since August, the students have covered the arrest of the football team’s starting quarterback for driving while intoxicated (student reporters previously used open records to reveal he had failed a drug test and admitted to using cocaine) and impeachment proceedings for the student government president.

“We were able to break stories faster and more comprehensively than we had ever been able to before,” Atteberry said, “and we followed stories for days, updating content over and over and adding elements as they became available.”

Cruz said the same standards for accuracy and the other best traditions of journalism still apply, but that they simply have to work faster, comparing what her team has done to a hot meal.

“We have a very hungry beast that doesn’t understand why the food has to sit on the counter ready and become cold when he can eat it fresh out of the oven,” Cruz said.

Digital first allows for more up-to-date, more engaging news coverage, but the move did require a change in mindset.

“We were now being given deadlines within a few hours after an event or news break,” said Luis Ortiz, the “New Now” news director. “It took some getting used to, but I feel like it was worth it and we acquired some new skills.”

Maybe the biggest challenge was figuring out how to impose those deadlines in a digital first environment. The traditional broadcast and print, in particular, deadlines were no longer a focus, but that meant some stories either got lost in the shuffle or were not pushed through because there was no hard deadline like before.

“It was hard figuring out deadlines,” Cruz said. “I always questioned how long it would take to write and copy edit a story and even then I would consider how late the event ended.”

Advisors and professors have discussed what the deadline for event-based stories should be. Thirty minutes? An hour? Two hours? Longer? Shorter? When it’s ready? What about if there’s a live blog?

“I would like to see changes in the turnaround of event stories,” Prater said. “They should be posted within a few hours after the end of the events.”

It’s likely students will be encouraged (perhaps as part of the grade for stories done as part of classes) to file within an hour or two at the latest. Sports game stories already have the expectation of an initial story when the game ends with updates after post-game player and coach interviews.

Prater said she’d like to see more accountability for reporters on deadline and more reporters taking their own photos.

There was also the challenge of putting out a paper four days a week, as well as a weekly broadcast.

“Because we were dependent on 360’s editors to approve content, we had to be very flexible with our budget and had to always have a back-up plan,” said Skiff editor Sarah Greufe.

The Skiff editor and “News Now” news director positions changed dramatically this semester. In the past, both led newsgathering efforts for their respective outlets and had the autonomy to cover what they wished and assign stories based on their production schedules.

“The things that were reported through (the paper and broadcast) were ‘old,’” Ortiz said. “It was very hard to do the newspaper and even the broadcast aspects because much of the content that would come through there was ‘old’ news because it had already been online for a day or two.”

Greufe said the digital first transition had a big impact on how she had to produce the paper.

“We went in with the expectation that stories would be published in a more timely means than they had formerly been in the paper,” Greufe said. “What ended up happening was content would get stuck at some part of the editing process or back at the reporters making it too old for even the paper to publish.”

For Atteberry, who was originally hired as the Skiff editor before taking the news director job and who has written about the transition for USA Today, student media will not truly be digital first until the print scheduled is reduced form four days a week to bi-weekly or weekly.

“Because our paper is still a daily publication, there are still pressures to fill the pages, avoid wire and meet their 9 p.m. print deadline,” Atteberry said. “When we’re breaking a story or covering late events, we still feel traditional print pressure to get it into the paper, which is not necessarily digital-first.”

The efforts of these students are similar to the transition occurring in many professional newsrooms.

“I don’t think we have as many challenges as professionals because students are generally at the edge of technology and social media,” Ortiz said. “The only challenge I feel student news organizations could encounter would be the same as that of professionals, and that’s getting used to producing work quickly and accurately.”

Atteberry, counterintuitively, said there is a disconnect between what she has been taught in school and what has been her experience as an intern.

“I had been taught that I needed to take my laptop to event coverage, live-tweet it, write the story during the event, and have it ready to go 15 minutes after it commenced,” Atteberry said. “When I worked at a daily community paper this past summer, they actually worried that I wrote too quickly even if I took 2 hours to write something up. Digital-first is not yet a strongly developed concept or priority at most community papers.

“If student journalists are passionate about digital first, they will be faced with the challenge of coaxing their employers into the shift or finding a news organization that has embraced the new model.”

Of course, for now, students also have to juggle another challenge: classes that can get in the way of producing journalism.

“Being truly ‘digital-first’ is a struggle for student media because our reporters and editors are also taking a full load of classes and are still learning their positions,” Greufe said.

“Our only issue is that students can’t devote 100 percent of their time to their stories, because of things like classes and grades, which is understandable as a student,” Prater said. “Sometimes that means the turnaround takes a little longer, whereas I’m sure professionals are able to get it all done at once.”

There is, after all, a lot to do – and do quickly.

Excuse Me, Will You Please Visit My Blog…

No thanks. This is the tacit response you’ll get invariably for your invite if you’re an individual blogger. Believe me; nobody is interested to read your blog posts except you, yourself. As you’re always looking for a few eyeballs, you’ve to virtually drag and drop visitors to your blog. But it’d be interesting to see how this new book “The Huffington Post Complete Guide to Blogging” by the editors (including Arianna Huffington) of the Huffington Post will help you learn blogging and get some traffic. [I wrote this article in December 2008.]

You’d have heard the term quite often and many of you would have ventured into the blogging world, but there’s no new rocket science involved in blogging. Rather, blogging is just another herd phenomenon on the web like you’ve seen for social networks. As now you get free blog space, you always had free web space on services like GeoCities to write anything you want. Blogs are nothing but small websites in the shared domains.

Though it’s as difficult to count the number of bloggers on the web as it’s to count the number of crows in a town, by some ballpark estimates, for every 10 Internet users in the world, at least one is a blogger. As there are about 1 billion Internet users, you can expect around 100 million blogs, including active and sleeping ones. In fact, bloggers are like stars, stars in the sky – now they exist; now they don’t…when you open your eyes. And like stars, they keep appearing and disappearing. So let’s not get into the numbers.

While most of these blogs are in a state of deep coma, the blog hosting sites will keep counting them to ostensibly show their own strength. There are others, which hardly get visitors. You won’t believe, some bloggers would visit their own blogs a dozen times a day to see their posts that they write at the rate of one or two per week. If they’re lucky enough they’ll get their wife’s, son’s, granny’s, or neighbour’s support. And all these supporters would look at everything on the computer monitor except the blog write-up to which they’re specially invited. If there’s no other ray of hope, the bloggers won’t hesitate to tell about their new pursuit to even their washerman, milkman, or even the housemaid.

Some proponents argue that blogs give voice to commoners. Yes, agreed; but mostly their own ears are ready to hear that voice. Don’t think I’m exaggerating, but it’s easier to conquer the Mount Everest than getting some meaningful pageviews for your blog.

For most individual bloggers, it’s extremely difficult to survive in the blogosphere. Nobody is interested to read them because they lack discipline, their sources are shady, they don’t have control on language, they’re irregular, and so on. Writing is an art, and writing for the masses is a scientific art, which all can’t master – even after reading the books. To succeed, you need a lot of patience, passion, practice, deep subject knowledge, and plenty of reading. Only then you can hope to become a good writer to attract some readers.

After uploading a small video clip created with your personal camera on a free hosting site like YouTube, you can’t say that you’re ready to become a Hollywood director. Similarly, you can’t get the qualities of a professional journalist by writing a few posts on a free and freewheeling blog.

As this so-called “social media” has become a kind of “chaos media,” it’s becoming increasingly difficult for the serious readers to cut through the clutter and get some genuine information.

So what’s the lesson? The mass social media in its current form just can’t challenge the traditional media. There are only a handful of blogs that get regular visitors. You can call them blogs, but they’re actually full-fledged websites run by groups of professional journalists or writers.

If people are reading Reuters’ blogs, for instance, they’re not reading them because they’re blogs but they’re interested because they’re created by Reuters. That way, tomorrow if a popular media property like Reuters decides to write on flying balloons, people will fly in the air to read those reports. That’s the power of content. If your content is strong, people will come to read it. Then you don’t need any “social” support to get noticed and heard.

So by equating the naïve new media with the respectable traditional media, you can always hoodwink the gullible “learn blogging” book buyers, but you just can’t teach them how to create readable content. And that is the whole point.

Rakesh Raman is the managing editor of My Techbox Online.

This article first appeared in My Techbox Online, at http://www.mytechboxonline.com/mtomass/mass-rrartblog-12.html