Helping readers become watchdogs

Just as news organizations can harness the power of grassroots journalism to extend their newsroom’s reporting capabilities, interest groups, corporations and watchdog groups can use distributed reader-driven reporting networks to gather and publish news online, as well.

Ellen Miller is the executive director of the Sunlight Foundation, a Washington-based watchdog group that’s using grassroots reporting techniques to cover the U.S. Federal government. She spoke by phone with OJR about the foundation and the promise of citizen reporting.

OJR: Tell me about the Sunlight Foundation, and what you’re set up to do.

Miller: The Sunlight Foundation was created out of the desire to stimulate more investigative attention to what goes on in Congress, by both citizens, bloggers, and journalists. With the idea of making more resources more easily available. And stimulating a kind of environment where looking into what members of Congress are doing on a daily basis becomes sort of a norm. To that end, we’ve created a number of interactive projects for, particularly, citizens. One is a Congresspedia, where people are invited to contribute to a Web-based, wiki encyclopedia online. We’ve created online tutorials for people about the issue of money and politics. And we’re doing some distributed reporting, where we ask citizens to go out and report back to us what members are doing – for example, on earmarks. We’ve also given a number of grants, to organizations to digitize information, which should be digitized by members of Congress, but is not, lie personal financial disclosure information, information about lobbyists — what lobbyists file, who’s lobbying whom and how much they’re spending on it all. And so those are just a few projects.

We’re also creating a laboratory. We’re calling it Sunlight Labs. Which will be our attempt to stimulate the mashing of data and information so that with one click, you can do your research on a corporation or an individual or a labor union, or member of Congress. So, we’re very information-oriented. Going to age-old wisdom of Justice Brandeis, which is, sunlight is said to be the best of disinfectants. In part, because a journalist has said to us – you know, they – members of Congress do what they do because they can get away with it.

OJR: How did the Foundation get put together? What are your major sources of funding?

Miller: We have one major source of funding at the moment. It comes from a fellow by the name of Mike Klein. He’s a long time Washington businessman and lawyer. And he and I met in September, and just found we had this sort of mutual interest. And we met with a lot of people on this topic of, how do you create more investigative attention in Congress? And we came up with a number of ideas, which we have rolled into the Sunlight Foundation. And he is providing the initial funding for it.

OJR: Tell me a little bit more about what you’re trying to accomplish with the idea of citizen reporting, having non-journalist readers out there going in and collecting information for you.

Miller: Well, we were intrigued by the world of citizen journalism, and the various experiments that have been going on in the last few years. And we think in some areas, the citizens know a heck of a lot more about what’s going on than we do here in Washington. For example, our first distributed reporting assignment, which is actually on the board, on our website right now, under the Assignment Desk feature – asks members of the public to go to their members websites, or read their franked mail, and tell us what they’re bragging about in terms of earmarks. We in Washington don’t see that kind of literature. I don’t think most journalists do, either, unless they actually live in the districts where this franked mail goes out. Another example is in the transportation appropriations bill, [where] there are 100 or so examples of lane-widening amendments, which are all sort of obtusely described, like the intersection of US-22 and Highway 15. And so we’re thinking about maybe asking citizens to go out to those intersections in their district. And tell us what’s going on, so we can have a better sense of why Congress is footing the bill to widen roads.

OJR: How are you going about recruiting these citizens to participate in these efforts?

Miller: It’s all part of the notion of trying to build a readership for the Sunlight Foundation. We will be linking to other bloggers who have bigger lists than ours, and we’ll be trying to build – you know, an interest in this kind of citizen journalism. Sort of really, literally, byte by byte. At the moment, we’d had some fledgling interest. But that’s because we have fairly a fledgling readership. But citizen journalism – and our mentor has been Dan Gillmor. Is a growing field. And we expect to draw a fair amount of attention to this, in fairly short order.

OJR: What were your models in setting this up?

Miller: Well, I think it’s fair to say that there were lots of models. There is no single organization that does what Sunlight does. We’re half-grantmaker, and half-programmatic. So, we’ve taken our lessons from a lot of people, really. I don’t know if they’re quite models. Number one, recognizing the incredible potential that the new technology provides to us, to digitize information. And so, the Center for Responsive Politics has really been the premiere group that has taken information and made it digitally available. And so, when we find a group like CRP, that’s already doing terrific stuff, we will fund them to take and create new data bases. So, that’s one model, if you will. The world of citizen journalism, we’ve been looking at what Dan Gilmore has done over at Bayosphere. We’re fascinated by the revolutionary and galvanizing power of the Internet. So, in a non-political way, we’re huge admirers of what Moveon has done to create a community of people who care about certain things. Although we are nonpolitical. We stress that. But it has given a way to engage citizens that never were previously possible. And so, that’s a very powerful model for us.

In terms of the blogging world, we’ve created three new blogs. Because the world needed new blogs. [Laughs.] But – you know, we’ve been looking at people like Josh Marshall, who does a terrific investigative effort over at Talking Point Memo. But also, his new TPM Muckraker add-on to that. That’s certainly been a model for our Under the Influence blog, which Bill Allison writes. We’re doing online tutorials, using some of the technology called Streamcasting. That is also a very exciting new development. So, lots of models to bring together – try to fill in missing pieces of information, try to create new information where none exists in digital form. And try to bring Congress – you know, into the new century.

OJR: Tell me a little bit about the online tutorials, and the screencasting.

Miller: Well, you can see it there on the left hand side of our home page. It’s a new technology called screencasting. The purpose of which is to educate the viewers about the influence and role of money in politics. Not just campaign contributions, but money and politics, through a tutorial. So, the first one was about prescription drug prices. The second one is about defense contracting. Pretty simple, pretty straightforward. Designed to be something that anybody could follow.

OJR: But it’s not just read-along text. There’s an audiovisual component to it.

Miller: Oh, no, no, no. It’s video and visual. So, you should check it out. It’s really very cool.

OJR: Let’s talk about the Sunlight Lab for a minute, and the concept of mashing up information. Walk me through that process, if you could.

Miller: Well, I’ll do it as best I can. As I have – my consultants have consultants on this. In fact, we’ve just hired a terrific guy to head up our pilot project. They’re disparate data sets. The campaign contributions is in one data set. Lobbyist records are in another data set. The government grants and contracts will be in another data set. And our thought was, if you could provide a sort of one-click access, so you could search by a member’s name, a corporation’s name, or a labor union’s name, and see all the channels for money and influence, then that would be a very powerful tool to understanding – you know, how things get done in Washington. And so, that is essentially the goal of it. And so, we’re gonna create sort of our own experiments this way. We’ve been having conversations with groups like the Center for Responsive Politics and others, about this. And so, we would like to try to create some experiments on our own, and nudge some of these discussions forward with other groups that we’ve been having.

OJR: How large of a staff do you have now, and do you anticipate putting together to support all of these Internet efforts?

Miller: We’re probably looking at a full-time staff of around ten. We’re five now, leaning heavily on consultants. Which I like to do, because I like bringing in people who have a particular expertise, and using them as we need to. And it also depends on how quickly we build out, and how responsive citizens are to the efforts of contributing to things.

We’re very open-source focused. We believe in creating stuff, and throwing it out there. And experimenting, and making sure that other people can use it, too.

OJR: What outcomes are you looking for that would mark the project as a success over the long term?

Miller: Ultimately we would like to see Congress put us out of business. That is to say, we would like Congress to be – you know, to enter the 21st century. And number one, file all of the current required reports and information online on a weekly basis, and make it available in searchable format on the Internet. So, that would be goal number one. And goal number two would be to add additional requirements that would give us more exposure to what they do on a daily basis. For example, putting their calendars online, listing every bill or amendment they introduce that might benefit someone who had contributed to their political campaign, filing a report like that every time – you know, they introduce something that would have an impact on someone who had contributed to them, filing reports on every meeting they have with a lobbyist, and what they were meeting about. So, information – you know, in an Internet-friendly, searchable fashion, is really the goal. And then that would put lots of groups out of business, because they wouldn’t have to spend a lot of time creating databases, because Congress would be doing it itself. Congress is operating in the last century. And the Internet age is already 10 years old. It’s hiding information, in some cases, in plain daylight. But it still remains almost as hidden as if it hadn’t been disclosed at all.

OJR: So much of what is happening in the blogosphere right now is partisan-driven. Do you think that a nonpartisan citizen journalism effort is sustainable over the long haul, or is there a danger that people are only really interested in digging up dirt on the other guys? How do you manage that issue?

Miller: Yeah. I think it is sustainable. I mean, I think that most people don’t think of themselves as Republicans and Democrats, when it comes to viewing corruption, quote-unquote, in Congress. Ethics and lobbying scandals. And I think citizens will participate in a nonpartisan fashion. On Congresspedia, we have an editor. And he is simply not having that much trouble keeping partisan stuff off the website. People are responding in a very positive, and professional, and non-partisan way.

What works in online video news?

How has online news video changed in recent months? Let us count the ways:

Since last November, NBC started streaming three of its news shows online. CNN launched a desktop application called Pipeline, which shows 24 hours of Web-only content. Reuters and the Associated Press launched affiliate video network programs that syndicate their content to other sites. And the New York Times, a newspaper with no great broadcast experience, made video an integral part of their redesigned Web site.

By all accounts, news consumers are eating it up. CNN.com, to take one example, only showed about 4 million streams per month last year on their Web site. Today, according to executives, they’re showing 11 million streams per week.

Other news organizations report steady traffic growth since last Fall as well. But despite all these online ventures, or perhaps because of them, publishers say they’re still experimenting with video to discover what works, and what flops.

And while most media companies are reticent to reveal exact traffic numbers for their video, they were willing to share evidence about what types of videos are popular with viewers, from breaking news to user-generated content to celebrities and sex.

The three types of popular videos

At first blush, the question of what’s popular online may seem simple. It’s the same as offline, right?

Not exactly. Media executives say yes, it’s true that you can, for the most part, map the popularity of online video to what’s popular on broadcast television. Live and late breaking coverage, celebrities and sex, and innately visual stories work very well.

Bart Feder, CEO of The FeedRoom, says that visual stories in particular are the ones that tend to be the most viral types of video. His company helps other companies and news organizations, including the New York Times and BusinessWeek, publish and monitor their online video.

“Call up the must-see-TV category,” Feder said. “It’s the car chase. It’s the guy who proposes to his girlfriend on the floor of the Philadelphia Spectrum and she runs away. Stories about the war. Any war or conflict. Stories like these don’t do as well as plain copy.”

But beyond the hurricanes, sex, and terrified would-be brides, broadcasters have discovered other types of content that work well. For example, evergreen content, or videos that aren’t pegged to a specific news event, can continue to draw traffic well beyond its air date. Over time, the residual interest can rack up large traffic numbers.

Broadcasters have also found success with exclusive, in-depth content. The Associated Press, which syndicates its video to about 1200 sites, says they’ve drawn traffic with interviews. An interview with the wife of the West Virginia coal mine collapse, and another with the wife of a Shuttle Challenger astronaut, did very well.

Jim Kathman, product manager for the AP’s online video network, said that a segment that summarizes the major news events of the day, called “One-Minute World,” has started to do very well. Reuters, which also syndicates its video, has found the same success with their “World Update” videos, and quirky segments called “Oddly Enough.”

Executives agree that site editors and producers need to strike a balance on what types of videos to surface. While big news events like Hurricane Katrina are of obvious interest to everyone, it’s important to understand the other types of news content your specific audience is looking for on your site. Play to your strengths, editors say, and you’ll do well.

Context is King

What’s popular on a site that syndicates video content may be different from what’s popular on a network’s site, or on a traditional print publication’s site, like the New York Times.

Nick Ascheim, product manager for the New York Times Online, said that their most popular content mirrored breaking news events. However, the paper also offers extensive entertainment and feature reporting, so they try to surface non-breaking news content as much as possible.

“In video right now we’re not focused on breaking news,” said Ascheim. “What we’re focusing on is something we’ve called breaking analysis. We’ll do a video piece a little while after the story breaks. This works really well for something like a Supreme Court decision.”

Also popular: Movie reviews and David Pogue. While the Times wouldn’t reveal traffic numbers, Ascheim said that Pogue’s videos about personal technology — often less than two minutes long and sometimes shot by Pogue himself in motel rooms — are very popular with consumers. That Pogue’s videos are not always high-quality productions speaks to consumer interest in highly-personal reporting experiences.

The AP’s Kathman reports a similar interest in reporting as storytelling. “We don’t typically do, like the New York Times does, a bunch of analysis,” said Kathman. “We don’t usually have a reporter with a mike talking for two minutes about a story. But there are a number of reporters who can give special insight into a story. So we’re selectively putting some of our reporters who have specific knowledge of a subject on camera.”

Site editors and producers agree that context is the most important element in drawing consumers in. Since news sites cover a wide range of topics, and because watching video is a relatively large time investment, its important to help the user identify exactly what she will be watching. Some services, like CNN’s Pipeline, aid the user by showing related videos and links to stories beside what’s currently streaming.

Ascheim said the Times’ staff was working on ways to better label videos that appear on the home page, since that video could point to content deep within another site section. Editors also have to consider the power of search in the mix.

“Before we had really good search, publishers were focused on the browser metaphor: tabs, contextual links, story packages,” said Stephen Smyth, Reuters vice president of media. “Now as search has become more popular, it’s more of a 50/50 proposition. It’s not just packaging the story right, it’s putting the right metadata in and making sure all the video search engines get the feed.”

Time Well Spent?

Executives and editors agree that short content, by and large works best on the Web. The short time period allows users to continue “leaning in” and interacting with the site.

ABC News Now, for example, streams about 14 hours a day of video. The average consumer spends 10-12 minutes on the site, but gets about 8 stories in that time as they click from video to video, according to Mike Clemente, executive producer. Compare that to broadcast television, where the audience watches no more than 5 or 6 stories in that time.

“We don’t just do straight TV on the Web. Why would you watch something in linear form when you could choose the order?” said Clemente. “If I have a VCR from 25 years ago I can do that too. I just don’t think doing straight TV on the Web makes sense.”

NBC might take issue with that. NBC was the first network to stream its nightly newscast online, and recently added “The Today Show” and “Meet the Press” to that online lineup as well. The network publishes the “netcasts” after the original broadcasts clear the West Coast.

Mark Lukasiewicz, NBC News vice president of digital media, acknowledges that NBC Nightly News streams about 250,000 times per month and generates far less traffic than shorter news clips on msnbc.com. But, Lukasiewicz argues, the online shows are an important part of the network’s news arsenal.

“There’s no question that news consumers prefer shorter content online,” he said. “But there’s a roll for time-shifting and a role for netcasting and a role for shorter clips. What we need to do is understand how each of these forms work and be where the consumer wants us to be.”

That was part of the strategy behind CNN’s launch of the Pipeline application, according to Sandy Malcolm, executive producer of CNN.com. Pipeline, which streams unique and sometimes unedited content 24 hours a day, complements CNN.com’s free video, which is shorter and freely accessible.

“I’d say one of the most popular Pipeline experiences so far was Coretta Scott King’s funeral,” said Malcolm. “We had multiple camera angles, it was commercial free, there were no reporters talking over it.”

Up Next: Pulling the Audience In

Traditional news isn’t the only type of video that’s booming on the Web, of course. Publishers say they’ve also taken note of the popularity of user-generated content on sites such as YouTube and MySpace.

But while they’re eager to jump on the user-generated content wagon, publishers have to ensure that type of content fits into their editorial vision and process.

YouTube, for example, can host any type of video without following an editorial directive. “But we cant just put on every Joe who says ‘let’s get out of Iraq, it sucks,’” said ABC’s Clemente. “We have to wait for someone who’s thoughtful, and we put that into an appropriate context.”

CNN’s Malcolm and NBC’s Lukasiewicz agreed. All news organizations have to judge whether user-generated content is accurate, vetted and real. That vetting process can remove the immediate feedback of seeing your video online that Web users are becoming used to.

Luckily for publishers, online video is in its nascent stages. The economics are still uncertain and the users still fickle. Unluckily, the challenge now is to be everywhere users want them to be.

Zero to launch in just three months

[Editor's note: Two weeks ago I introduced a collection of news sites published this semester by my online journalism students at the University of Southern California's Annenberg School of Journalism. Today, the student spotlight turns on to Allan Richards' Online News Reporting class at Florida International University, in North Miami.]

Our Online News Reporting class is the capstone course in our print journalism track. (The School of Journalism and Mass Communication at Florida International University has approx. 2000 students, equally divided between the journalism dept. and PR/advertising dept. The journalism dept. breaks down into print, broadcast, TV production and management.)

I have taught our Online News Reporting class since 2002 and have charged each class to develop its own newsmagazine and/or blog sites. Increasingly, because of the accessibility to free software — and because of tech-savvy students in the class — I have been able to assign the class a project and advise and guide more than teach.

I ran this class as a start-up magazine. Because I teach other writing courses in our track, I knew that this particular class had some of the finest writers I had seen pass through the school. (Our journalism department has a unique internship program with The Miami Herald — these are paid internships and 15-20 students write on a regular basis for local sections. About half the class wrote for The Herald.)

First day of class I gave them the project: produce a newsmagazine before the end of the semester — in three months. There was mild panic. These kids could write, and a few were excellent photographers, but they really didn’t have much tech experience. They thought I’d run a tech course.

I had them set up a message board, told them they had 15 minutes to create blog sites, and that the word Google was a verb as well as a noun. Apart from teaching the online class, I am the lead instructor in our language skills/grammar course (our journalism department embedded grammar into all the skills courses) — about half the class had been in my grammar section and understood what I meant.

Once they created their blogs — several students, especially two from South America who are interested in politics, already had blog sites — they developed a bit of confidence. We then created the newsmagazine staff — editors, writers, techies, photographers, etc. — and developed an editorial policy.

We used the message board all semester to augment class time, and the students communicated with each other as the project evolved. The message board also gave them the feel of working on a 24/7 cycle.

Reviewing their messages I see that their first instinct was to name the newsmagazine. They put that on ice when they couldn’t and then did what was familiar to them: developed story ideas. They pretty much worked as print journalists until I brought in an article from New York Magazine about The Blog Establishment — about how young bloggers were making money. They got pretty aggressive after that. I also invited in a webmaster who had developed a newsmagazine for one of my earlier classes — he offered to help… at a price.

The following message by Angie Hargot on the student message board really tells the rest of the story:

“Now that we have the domain name I was starting to think about hosting and bandwidth and such. I talked to a couple of the editors already, I really can’t see the need for paying a professional web development team. I think we were all pretty gung ho about a clean look so why not do it ourselves? So here’s what I’m thinking…

“The editors should get together soon and first look into our flash and bandwidth needs. We’ll create a mockup front page on actual paper. We can print out the photos and lay them out on graph paper with file sizes written down (flashback to high school newspaper design!) and then use a formula like the one below to determine what level of hosting we will need.

“Just for reference purposes, Yahoo Business is offering 500GB for $40 per year. (http://sbs.smallbusiness.yahoo.com/webhosting/compare.php)

“The fact that our site will have audio, video, and will be image heavy will factor in, but still doesn’t even seem like a problem. We all have site building software on our hard drives right now (if you have MS Office, you have Frontpage, so do the labs). SQL is just a standard programming language that anyone can use. So why not? I just think if we’re willing to put the time into developing the site ourselves, we shouldn’t have to pay someone to do those things for us. Maybe I’m wrong. What’s everyone’s thoughts?”

The final project: http://www.pulsemiaminews.com/

Journalism educators: Do you have a student project or research you’d like to see featured on OJR? E-mail OJR editor Robert Niles at rniles(at)usc.edu.