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	<title>Comments on: If you can&#039;t manage comments well, don&#039;t offer comments at all</title>
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	<description>Focusing on the future of digital journalism</description>
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		<title>By: Gerry Storch</title>
		<link>http://www.ojr.org/if-you-cant-manage-comments-well-dont-offer-comments-at-all/#comment-2315</link>
		<dc:creator>Gerry Storch</dc:creator>
		<pubDate>Tue, 30 Mar 2010 16:44:59 +0000</pubDate>
		<guid isPermaLink="false">http://www.ojr.org/?p=1836#comment-2315</guid>
		<description><![CDATA[I agree totally with Robert, and would add one more reason ... namely, that the bad drives out the good.

If a movie you wanted to see was at two theaters, and at one there were biker gangs out front twirling their chains, and at the other a group of meek college professors, which one would most normal people choose to go to?

The nut cases, the drunks, the just plain nasty people tend to take over and dominate online news comment venues ... often, I suspect, because they have nothing else to do ... and the type of people you&#039;d like to be in your &quot;community&quot; are repelled and driven away.

I also think papers, in their desperate and pitiful attempt to gain readership by generating controversy, actually believe they have a vested interest in maintaining an anything-goes atmosphere.

In my view, online comments should be heavily screened and regulated by the paper.

Here&#039;s a group that has been formed by attorney Andrea Weckerle, with Wiki founder Jimmy Wales on the board, to fight online hostility ... http://civilination.org ...  ]]></description>
		<content:encoded><![CDATA[<p>I agree totally with Robert, and would add one more reason &#8230; namely, that the bad drives out the good.</p>
<p>If a movie you wanted to see was at two theaters, and at one there were biker gangs out front twirling their chains, and at the other a group of meek college professors, which one would most normal people choose to go to?</p>
<p>The nut cases, the drunks, the just plain nasty people tend to take over and dominate online news comment venues &#8230; often, I suspect, because they have nothing else to do &#8230; and the type of people you&#8217;d like to be in your &#8220;community&#8221; are repelled and driven away.</p>
<p>I also think papers, in their desperate and pitiful attempt to gain readership by generating controversy, actually believe they have a vested interest in maintaining an anything-goes atmosphere.</p>
<p>In my view, online comments should be heavily screened and regulated by the paper.</p>
<p>Here&#8217;s a group that has been formed by attorney Andrea Weckerle, with Wiki founder Jimmy Wales on the board, to fight online hostility &#8230; <a href="http://civilination.org" rel="nofollow">http://civilination.org</a> &#8230;  </p>
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		<title>By: Toby Murdock</title>
		<link>http://www.ojr.org/if-you-cant-manage-comments-well-dont-offer-comments-at-all/#comment-2314</link>
		<dc:creator>Toby Murdock</dc:creator>
		<pubDate>Tue, 30 Mar 2010 13:20:35 +0000</pubDate>
		<guid isPermaLink="false">http://www.ojr.org/?p=1836#comment-2314</guid>
		<description><![CDATA[Robert--

I&#039;ve just come across your posts. I really like all you&#039;ve written about the future of journalism being about aggregation and community creation.

Your post here too is right on target. But I&#039;m curious: why do you frame community building in terms of just commenting? I&#039;ve always been struck by how blogging / publishing allows the &quot;community&quot; to publish at the bottom of the page, but not post at the top. &quot;Yes community, you can contribute in short-form in response, but no, you can&#039;t actually initiate the communication with your own longer-form posts. We still frame the conversation, top-down.&quot;

How crazy! Because if you&#039;re covering a topic, your community has the knowledge that you&#039;re looking to publish! Your job is just to build, manage and curate that community. You know this: I&#039;ve looked at your Theme Park and Violin sites and there you&#039;ve let the community not just comment but post. I look at sites like &lt;a href=&#039;http://seekingalpha.com/&#039; rel=&quot;nofollow&quot;&gt; Seeking Alpha in finance &lt;/a&gt; or &lt;a href=&#039;http://bleacherreport.com&#039; rel=&quot;nofollow&quot;&gt; Bleacher Report in sports &lt;/a&gt; and they are really succeeding by crowdsourcing their content (i.e. posts, not just comments).

And as you&#039;ve futher written about, the path to success for journalism &lt;a href=&#039;http://www.www.ojr.org/ojr/people/robert/201003/1827/&#039;  rel=&quot;nofollow&quot;&gt; revolves around the equation of value less costs of production &lt;/a&gt;. And crowdsourcing certainly reduces costs.

So why just commenting and not posting? I think a lot of it has to do with technology platforms. You&#039;ve built one for your sites that bring in the community. SeekingAlpha, BleacherReport, etc. have built theirs. But the major CMS platforms--Wordpress, Drupal, etc.--aren&#039;t built to allow a crowd--i.e. dozens, hundreds--of users to contribute. So it&#039;s tough for sites to put all of these pieces together themselves. I&#039;ve launched a service, &lt;a href=&#039;http://getgrogger.com&#039; rel=&quot;nofollow&quot;&gt; Grogger,&lt;/a&gt; which is a platform for grogs or &quot;group blogs.&quot; We want to empower what we see as the future of publishing: crowdsourcing, where communities are contributing not just at the bottom of the page, but at the top.

There&#039;s a lot to what we do (&lt;a href=&#039;http://getgrogger.com/whats-a-crowdsourced-cms/&#039; rel=&quot;nofollow&quot;&gt; and I&#039;ve blogged about it&lt;/a&gt;). I&#039;d really appreciate your feedback, even your participation in the venture as an advisor. Please let me know.
]]></description>
		<content:encoded><![CDATA[<p>Robert&#8211;</p>
<p>I&#8217;ve just come across your posts. I really like all you&#8217;ve written about the future of journalism being about aggregation and community creation.</p>
<p>Your post here too is right on target. But I&#8217;m curious: why do you frame community building in terms of just commenting? I&#8217;ve always been struck by how blogging / publishing allows the &#8220;community&#8221; to publish at the bottom of the page, but not post at the top. &#8220;Yes community, you can contribute in short-form in response, but no, you can&#8217;t actually initiate the communication with your own longer-form posts. We still frame the conversation, top-down.&#8221;</p>
<p>How crazy! Because if you&#8217;re covering a topic, your community has the knowledge that you&#8217;re looking to publish! Your job is just to build, manage and curate that community. You know this: I&#8217;ve looked at your Theme Park and Violin sites and there you&#8217;ve let the community not just comment but post. I look at sites like <a href='http://seekingalpha.com/' rel="nofollow"> Seeking Alpha in finance </a> or <a href='http://bleacherreport.com' rel="nofollow"> Bleacher Report in sports </a> and they are really succeeding by crowdsourcing their content (i.e. posts, not just comments).</p>
<p>And as you&#8217;ve futher written about, the path to success for journalism <a href='http://www.www.ojr.org/ojr/people/robert/201003/1827/'  rel="nofollow"> revolves around the equation of value less costs of production </a>. And crowdsourcing certainly reduces costs.</p>
<p>So why just commenting and not posting? I think a lot of it has to do with technology platforms. You&#8217;ve built one for your sites that bring in the community. SeekingAlpha, BleacherReport, etc. have built theirs. But the major CMS platforms&#8211;Wordpress, Drupal, etc.&#8211;aren&#8217;t built to allow a crowd&#8211;i.e. dozens, hundreds&#8211;of users to contribute. So it&#8217;s tough for sites to put all of these pieces together themselves. I&#8217;ve launched a service, <a href='http://getgrogger.com' rel="nofollow"> Grogger,</a> which is a platform for grogs or &#8220;group blogs.&#8221; We want to empower what we see as the future of publishing: crowdsourcing, where communities are contributing not just at the bottom of the page, but at the top.</p>
<p>There&#8217;s a lot to what we do (<a href='http://getgrogger.com/whats-a-crowdsourced-cms/' rel="nofollow"> and I&#8217;ve blogged about it</a>). I&#8217;d really appreciate your feedback, even your participation in the venture as an advisor. Please let me know.</p>
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		<title>By: 198.70.11.153</title>
		<link>http://www.ojr.org/if-you-cant-manage-comments-well-dont-offer-comments-at-all/#comment-2313</link>
		<dc:creator>198.70.11.153</dc:creator>
		<pubDate>Tue, 30 Mar 2010 10:29:29 +0000</pubDate>
		<guid isPermaLink="false">http://www.ojr.org/?p=1836#comment-2313</guid>
		<description><![CDATA[I completely disagree. Comments should never be policed or managed. Comments sections are venues for public discourse, and they demand you allow your readers to say whatever they want to say otherwise they&#039;ll go somewhere else to say it - like a forum or a social network.]]></description>
		<content:encoded><![CDATA[<p>I completely disagree. Comments should never be policed or managed. Comments sections are venues for public discourse, and they demand you allow your readers to say whatever they want to say otherwise they&#8217;ll go somewhere else to say it &#8211; like a forum or a social network.</p>
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		<title>By: 211.137.104.76</title>
		<link>http://www.ojr.org/if-you-cant-manage-comments-well-dont-offer-comments-at-all/#comment-2312</link>
		<dc:creator>211.137.104.76</dc:creator>
		<pubDate>Mon, 29 Mar 2010 21:24:21 +0000</pubDate>
		<guid isPermaLink="false">http://www.ojr.org/?p=1836#comment-2312</guid>
		<description><![CDATA[I like make a comment for every article which i like,so I don&#039;t think it is a good idea to shut down it !Thank !]]></description>
		<content:encoded><![CDATA[<p>I like make a comment for every article which i like,so I don&#8217;t think it is a good idea to shut down it !Thank !</p>
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		<title>By: Robert Niles</title>
		<link>http://www.ojr.org/if-you-cant-manage-comments-well-dont-offer-comments-at-all/#comment-2311</link>
		<dc:creator>Robert Niles</dc:creator>
		<pubDate>Mon, 29 Mar 2010 15:58:59 +0000</pubDate>
		<guid isPermaLink="false">http://www.ojr.org/?p=1836#comment-2311</guid>
		<description><![CDATA[Great comment there, reminding me of some long-standing advice we&#039;ve offered on OJR (which I still stand behind) that comment threads should close after some period - a day, a couple days, a week, etc. (You decide, based upon your site&#039;s traffic and posting patterns.) ]]></description>
		<content:encoded><![CDATA[<p>Great comment there, reminding me of some long-standing advice we&#8217;ve offered on OJR (which I still stand behind) that comment threads should close after some period &#8211; a day, a couple days, a week, etc. (You decide, based upon your site&#8217;s traffic and posting patterns.) </p>
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		<title>By: 192.251.219.11</title>
		<link>http://www.ojr.org/if-you-cant-manage-comments-well-dont-offer-comments-at-all/#comment-2310</link>
		<dc:creator>192.251.219.11</dc:creator>
		<pubDate>Mon, 29 Mar 2010 15:04:29 +0000</pubDate>
		<guid isPermaLink="false">http://www.ojr.org/?p=1836#comment-2310</guid>
		<description><![CDATA[I am not sure it&#039;s realistic to expect reporters to moderate comments on every story they write in perpetuity (or as long as the site keeps comments open on their story.) But cleveland.com has a good idea. It requires reporters to engage with readers for the first hour after one of their stories is posted. It reminds me of the &quot;golden hour&#039; for trauma care. Quality early intervention can lead to a better outcome.]]></description>
		<content:encoded><![CDATA[<p>I am not sure it&#8217;s realistic to expect reporters to moderate comments on every story they write in perpetuity (or as long as the site keeps comments open on their story.) But cleveland.com has a good idea. It requires reporters to engage with readers for the first hour after one of their stories is posted. It reminds me of the &#8220;golden hour&#8217; for trauma care. Quality early intervention can lead to a better outcome.</p>
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		<title>By: Robert Niles</title>
		<link>http://www.ojr.org/if-you-cant-manage-comments-well-dont-offer-comments-at-all/#comment-2309</link>
		<dc:creator>Robert Niles</dc:creator>
		<pubDate>Sun, 28 Mar 2010 12:43:29 +0000</pubDate>
		<guid isPermaLink="false">http://www.ojr.org/?p=1836#comment-2309</guid>
		<description><![CDATA[No one should blame the readers for the failure of comments on newspaper websites. Newsroom staffs failed to engage their readers the way that other online publishers did. That is why newspapers continue to have terrible comment sections, years after people running other sites figured how to do this responsibly.]]></description>
		<content:encoded><![CDATA[<p>No one should blame the readers for the failure of comments on newspaper websites. Newsroom staffs failed to engage their readers the way that other online publishers did. That is why newspapers continue to have terrible comment sections, years after people running other sites figured how to do this responsibly.</p>
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		<title>By: 68.164.109.236</title>
		<link>http://www.ojr.org/if-you-cant-manage-comments-well-dont-offer-comments-at-all/#comment-2308</link>
		<dc:creator>68.164.109.236</dc:creator>
		<pubDate>Sun, 28 Mar 2010 12:34:03 +0000</pubDate>
		<guid isPermaLink="false">http://www.ojr.org/?p=1836#comment-2308</guid>
		<description><![CDATA[Great article. Isn&#039;t it interesting that we are still talking about this subject after nearly 20 years of online news?]]></description>
		<content:encoded><![CDATA[<p>Great article. Isn&#8217;t it interesting that we are still talking about this subject after nearly 20 years of online news?</p>
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		<title>By: 70.29.20.121</title>
		<link>http://www.ojr.org/if-you-cant-manage-comments-well-dont-offer-comments-at-all/#comment-2307</link>
		<dc:creator>70.29.20.121</dc:creator>
		<pubDate>Sun, 28 Mar 2010 07:27:42 +0000</pubDate>
		<guid isPermaLink="false">http://www.ojr.org/?p=1836#comment-2307</guid>
		<description><![CDATA[A marvellously high-minded list of suggestions, but they are a day late and a dollar short. Newspaper comment sections have been an unmitigated disaster across the board. If you were taking a truly principled stance, you would argue that comments should never be enabled for hard-news stories and should be premoderated down to the micron for op-ed and comment pieces.

In case this isn]]></description>
		<content:encoded><![CDATA[<p>A marvellously high-minded list of suggestions, but they are a day late and a dollar short. Newspaper comment sections have been an unmitigated disaster across the board. If you were taking a truly principled stance, you would argue that comments should never be enabled for hard-news stories and should be premoderated down to the micron for op-ed and comment pieces.</p>
<p>In case this isn</p>
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		<title>By: 24.228.70.191</title>
		<link>http://www.ojr.org/if-you-cant-manage-comments-well-dont-offer-comments-at-all/#comment-2306</link>
		<dc:creator>24.228.70.191</dc:creator>
		<pubDate>Sat, 27 Mar 2010 20:18:38 +0000</pubDate>
		<guid isPermaLink="false">http://www.ojr.org/?p=1836#comment-2306</guid>
		<description><![CDATA[1. I&#039;ve always loved metafilter&#039;s model for comment moderation http://bit.ly/9NS5z0

2. If news sites still don&#039;t get it at this point it is clear that they are not interested in existing as  going enterprises.

  ]]></description>
		<content:encoded><![CDATA[<p>1. I&#8217;ve always loved metafilter&#8217;s model for comment moderation <a href="http://bit.ly/9NS5z0" rel="nofollow">http://bit.ly/9NS5z0</a></p>
<p>2. If news sites still don&#8217;t get it at this point it is clear that they are not interested in existing as  going enterprises.</p>
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