The ethical journalist's guide to selling ads on a website: Part two

This is part two of a three-part series showing journalists how to sell advertisements on their websites.

Last week, I urged you to select other news websites to examine and learn about their ad packages, including what those other publishers are charging for them. I also urged you to install traffic measurement tools on your site, if you hadn’t already, and to start testing various network ad slots within your site templates.

[Note: For this week’s piece, I will assume that you’ve been using the Google AdSense ad network on your site, since that’s the largest, and for many (though not all) publishers, the most lucrative “plug and play” ad network. If you’ve chosen to use a different ad network, just apply my references to AdSense to whatever network you are using.]

Step 4) Price your ad packages

Start by using the information AdSense collects for you to get a ballpark idea of what ads on your site might be worth to advertisers. You will need to create a “channel” within AdSense’s reporting interface and assign a unique channel to each ad slot that you create for your website. If you move an ad slot to a different position on the page, or change a position’s ad size, create a new channel to track it. Also create a “URL channel” for your site’s domain.

Then take a look at the CPM that each ad slot is earning. [Again, here’s OJR’s glossary if you need to know the definition of any of these acronyms.] The site-wide URL channel will allow you to track the site’s overall per-page CPM.

If that number looks real low, don’t worry. Remember, Google has taken a cut from what it charged each advertiser. And those ads were sold in a real-time auction by people looking for live leads, not folks whom you’ve sold on reaching your site’s specific readers. My rough calculation, drawn from personal experience, is that you can expect to sell ads directly to advertisers at a rate anywhere between two and six times the AdSense eCPM for the same ad slot.

Whether that figures turns out to be closer to 2 or closer to 6 will depend upon:

  • What percentage of advertisers in your site’s target market are using AdSense. (The higher that percentage is, the lower the mark-up you can expect.)
  • The relationship you develop with your future advertisers. (The stronger you can make a case for the value of your readers, the higher a mark-up you can expect.)

    What should you charge when you start? Don’t go for two times the AdSense CPM. You do not want to leave money on the table if it is there. You’ll find it much more difficult to raise rates than to cut them, and retain your advertisers. Generally, the only time you can get away with a price increase is when you’ve sold out your inventory and are turning away advertisers.

    Let’s start, instead, with the six times AdSense figure. How does that compare with the CPM being charged by those other websites you examined? Is your figure competitive with their rates? If so, go with that. If it’s too high, lower it to a figure that you believe will be competitive. But don’t undercut the market by too much. (See my rationale above about raising prices.)

    Now that you have a CPM rate for each ad slot on your site, it’s time to put them into packages. I’ve found it much easier to “sell” and advertiser, and to close the sale, when you offer a limited set of ad options. Don’t just give them a CPM rate and leave them to do the math on how much the want to spend, for how many ads.

    On my personal sites, we sell ad packages for $100, $250, $500 and $1,000. Those price points get advertisers a fixed number of ads, at our various CPMs. Having a fixed set of defined packages makes your rate card easier for advertisers to comprehend, and will help you to better track your billing and payments.

    Step 5) Reality-check time

    Now you’ve got some numbers – how much you are earning from each ad slot from AdSense, as well as how much you would charge for each ad slot through direct sales.

    Let’s put those numbers into reality: your financial reality. How much money do you need to earn from this site each month to make it viable? Sum up the expenses that the site’s revenue needs to cover: Hosting charges, reporting expenses, business fees, your wages, etc. Now divide that figure by the number of page views AdSense said your site served.

    Multiply that number by 1,000 and you’ve got your target page CPM. That’s the amount of money that your site needs to earn to for you to cover your expenses and make the living you want.

    How’s that number compare with your current page CPM from AdSense? How does it compare with your retail CPM that you just decided to charge your advertisers?

    If your current AdSense page CPM is more than half of your target per-page CPM, congratulations. You might not need to learn about direct ad sales, after all. You might be able to make your site financially viable by putting some extra effort into boosting traffic through posting more frequently, creating more “evergreen” content and better SEO, with the expectation that greater traffic could raise your AdSense revenue. If you are more comfortable going that route than moving immediately into direct ad sales, try that first. This article will remain here, if you decide to give direct sales a try in the future.

    If your target page CPM is between two and six times your current AdSense per-page CPM, then direct ad sales might be able to bring your site up to viability. Skip ahead to step three and hang in there.

    If your target page CPM lies between six and 12 times your current AdSense CPM, you’re going to need to take both routes. You’ll need to boost your traffic, using those methods I just mentioned, as well as pursue direct ad sales. No worries, though, other publishers have done this and made it work.

    What if your target page CPM is more than 12 times what you are making per page on AdSense? Now it’s gut-check time. A gap that wide between your needs and current reality is telling you something that you need to hear, however unpleasant that may be. Are you targeting an audience that actually exists insignificant numbers? Are you providing content of value to that audience? Are your pages coded efficiently, so that search engines can find a properly index your content, or do you need to learn about search engine optimization (SEO)?

    I’d suggest working to improve the AdSense page CPM of your site before proceeding to direct ad sales. Read up on SEO (click the website design and usability links in OJR’s archives to start). Try 10,000 Words, A List Apart and Webmaster World for more tips. Sharpen the focus on each page and talk with people in your community, offline, to see if your site is heading in the right direction to engage readers.

    Or, maybe, you need to be more conservative about your expenses. Drop the freelance or outside help and plan to do more on your own. Or, look for less expensive hosting or how to cut other expenses.

    Once you’ve got the AdSense page CPM within that 12:1 ratio with your target page CPM, then you’re ready to proceed.

    Step 6) Readership survey

    You’ve got market data, a rate card, and you’ve passed the reality check. But there’s one more step to be taken before soliciting your first sale. You need a compelling portrait of your readers to take to potential advertisers.

    That portrait is a readership survey. Your website analytics will provide much of the data, including:

  • Number of readers (absolute unique visitors) in a month/week/day
  • Number of pageviews in a month/week/day
  • Time spent on site by each reader
  • Median number of visits to the site by a visitor each month/week
  • Geographic distribution of readers (especially important for local-focused websites).

    But you need more, including:

  • Median household income
  • Median age of readers
  • How likely readers are to act on an ad seen on the site

    And possibly:

  • Whether reader has school-aged children in household
  • Ethnicity of readers
  • Education level of readers
  • Other information about your readers’ habits that might be interest to advertisers

    The easiest way to collect this addition demographic information about your readers to sign up for the Blog Reader Project survey and to direct your readers to fill it out. You’ll see links to these surveys from time to time on many top blogs, including Talking Points Memo and DailyKos.

    You don’t need to know about technology, beyond including a tracking code on your page and directing your readers to a link. The Blog Readership Project will track the data and report it back to you.

    The problem with this data is that it is self-selected. Ideally, you want a random-sample survey of your readers. Quantcast provides some random-sample data for sites its tracks (log in to your Quantcast user account to see it), but for most sites, the sample’s just too small to be accurate.

    You can create a readership survey using SurveyMonkey or some other online tool. (The format of the Blog Reader Project’s survey is fine, if you’d like to use that as a model.) But how to get the random sample?

    I’m sorry, but I haven’t found a non-techie way to do this yet. (And if an OJR reader knows of one, pleas respond in the comments, or by clicking my byline and e-mailing me.) Here’s how I do it [warning, geek talk ahead!]:

    Start by figuring out how many completed surveys we need. Let’s shoot for 400, which would give us a margin of error around five percent. Not great, but acceptable. If we assume that 10 percent of the people we ask will complete the survey, we need to ask 4,000 people to take it.

    We should conduct the survey over a week, as not to skew the results toward readers who visit only during workdays, or evenings, or weekends. So you need to look up how many absolute unique visitors your site gets in a typical week. Divide 4,000 by that number, and that’s the probability that your should ask a given reader to take the survey.

    We’ll use cookies to determine who gets the survey invite. If you know how to program within your publishing system, you can do this. If not, you can’t. And if you have fewer than 4,000 readers a week, you might as well just direct readers to the Blog Readership Survey anyway.

    If you can program, though, use a random number generator. If the probability of getting an invite is .15, for example, generate a number between one and 100. If the random number is between 1 and 15, set the survey cookie to “invite.” If not, set the survey cookie to “no.”

    Place a section in the site’s template to display the survey invitation. (I’d put it at the top of the center editorial column.) Check for the presence of the invite cookie. If it is not there, set it, using the random number generator. If the cookie is present, and the cookie reads “invite,” show the invitation link. (e.g. “Please help us to continue publishing this site by taking a short, anonymous reader survey” or something like that.) If the cookie reads “no,” don’t show the link.

    Once an invited reader completes the survey, reset the survey cookie to “no.” Otherwise, keep it as is, showing the selected reader the invitation on every page until he or she completes the survey, or the week is over.

    Next week, I’ll write about what to do with this data and how you can use it to start making ad sales.

  • The ethical journalist's guide to selling ads on a website: Part one

    The reaction to my piece two weeks ago illustrates that the idea of a reporter selling ads on his or her website remains a troubling one for many would-be online publishers. So I decided to present a step-by-step guide describing how a journalist can sell ads without compromising his or her ability to report accurately.

    Step 1) Commit to learning about ad sales with same dedication you brought to learning about reporting.

    When you start your own website, you no longer are merely a reporter. You’ve become a publisher, with all the additional duties that this position requires. In the highly competitive marketplace of online publishing, you must succeed in each of those areas if you site is to be successful. (Relevant cliche: “A chain is only as strong as its weakest link.”) So you must commit to learning about your content management system, cultivating and inspiring your readership, recording and managing your expenses… and earning money from your site.

    As I have thought about my experience with my personal websites, I kept coming back to my experience working at Walt Disney World. As an undergraduate at Northwestern, I worked at Disney during my school breaks, running rides at the Magic Kingdom theme park. (Yes, that’s how I got into running a theme park website.) Disney trained its employees that, even though they had specific assigned responsibilities for their position, their job was to ensure that the park’s guests were comfortably enjoying their visit.

    That meant you were supposed to do whatever you needed to do, not only to fulfill your assigned responsibilities, but to support the overall “show” at the park and to help the guests in your area. If you saw trash on the ground, you’d clean it up. If a guest was lost, you walked them toward their destination and directed them the rest of the way. If someone looked grumpy, you’d make eye contact, smile, and gently try to engage them in friendly conversation.

    That’s the attitude you need to bring to online publishing: Do whatever you need to do to make your site succeed, however you choose to define success. Now, at Disney, we couldn’t abandon our core responsibilities to float around the park as a roving concierge. I still had to drive a raft across a river, load a Pirate boat or push the button to start the singing bears – whatever my shift was at the moment. Nor can you abandon your core responsibility to report accurately and honestly on your chosen beat. You’ve got to find a way to do it all.

    Fortunately, you are not the first journalist to face this challenge. Many others have started websites with great content and are earning money doing it.

    Step 2) Learn about the market.

    So your first assignment (and, yes, I’m assigning homework here), is to find five ad-supported websites you admire and learn how they handle their advertising. Get their rate cards and ad order forms. Find their readership profiles. Learn about how they manage ads, both now and when they first started publishing.

    Maybe you can find that information online by clicking around their websites. Maybe you’ll have to send some e-mails and make some calls. Either way, you need to see the specifics of how other sites are soliciting and processing ads to help you understand how it is done.

    Here’s what I want you to look for: What, exactly, are these sites selling? What ad sizes, positions and packages are available? How much do they charge? What restrictions do they place upon what can be bought, not just technical restrictions (e.g. no “pop-up” ads) but market restrictions as well (e.g. no “adult” ads, etc.)

    Unfortunately (IMO), some sites do sell content, writing laudatory blog posts for payment, selling unmarked text links within articles, and the like. But you can find many solid websites that don’t engage in such un-journalistic behavior, and sell only access to their readers through assigned advertising blocks on their pages.

    Ultimately, that is what the ethical ad-supported news publication sells to its advertisers: the opportunity to reach the publication’s readers through ad space on a page (or ad time during a broadcast). You’re selling your readers, not your content. But to do that effectively, you need to know what you are selling: You need to know about your readers.

    Step 3) Learn about your readers.

    If you haven’t done so already, go get the Google Analytics tracking code, as well as the code from Quantcast, and install them on your website’s templates. These services will track your site’s readership and give you loads of great data about the number of readers you’re attracting, from where they are coming to you, and what they are doing on your site. Quantcast also will tell you where your site ranks relative to other websites that it tracks (including, potentially, some of your competitors.)

    You’ll need to know how many absolute unique visitors your site attractions each day, week and month. You’ll need to know how many pageviews your site serves each day and each month. And you should know how long each visitor to your site stays on the site, and what percentage of visitors come from your local area (if it is a geographically-targeted website) as well as elsewhere from within and outside your country. (If you have questions about the terms I’m using, read OJR’s online publishing glossary.)

    The Google Analytics data can tell you that, and more. Do not trust the stats reporting program that came with your Web hosting account, unless you’ve configured it to filter out all automated agents, such as search engine spiders. Automated agents can account for 90 percent of a website’s server traffic. You want to report how many people are reading your website, not how many bots.

    Not only do you need to know about the number and location of your readers, you need to know how they respond to ads. That’s why I encourage online publishers to start with an ad network such as Google AdSense before they attempt to solicit sales directly from advertisers. You need to gather some basic information about which ad formats work best in what positions on your page before you go to would-be advertisers.

    The Internet Advertising Bureau has designated four ad formats as its “universal ad package”:

  • 160 x 600 Wide Skyscraper
  • 728 x 90 Leaderboard
  • 300 x 250 Medium Rectangle
  • 180 x 150 Rectangle
    I suggest that you should limit your experimenting to these ad formats, since they account for the vast majority of ad placements on the Web. You don’t want to ask a would-be advertiser to create a custom ad size for your site, when they might have ads ready to go in one of these sizes. That just increases the cost (in time and effort) for that potential client to advertise on your site.

    Learn how ads have performed in specific situations on other websites by looking at Google’s eyetracking “heat map” for online ad placement, as well as its tips for AdSense implementation.

    You’ll note that I am writing under the assumption that you already have a site up and attracting readers. I think that you’ll find it darn near impossible to sell advertisers on reaching your readers if you do not have any readers yet, and haven’t established a track record of attracting readers in the past. That’s why it is so important that you start your website before you need the income from it. Start while you still have another “day” job, ideally, or else you’ll need to rely on financial support from another source (such as a spouse, savings or investors) while your build a readership that you can take to advertisers.

    You might also note that I haven’t written a thing yet about actually approaching a potential advertiser and asking for a sale. (That’s what I’ll write about next week, in part two.) An ethical journalist-entrepreneur must do a substantial amount of reporting, about his or her readers and his or her market before he or she even thinks about asking for or accepting a sale. You’ve got work to do now. Go do it.

    I’ll see you back here next week.