Why I am skeptical of Patch.com

AOL is rolling out its Patch.com “hyperlocal” network around the country. Having watched similar efforts since Microsoft launched Sidewalk in the 1990s, I remain skeptical.

Look, we all agree by now that the Internet’s changed the economics of the publishing business. One of the ways that’s happened, however, makes it much more difficult to create a workable business model for a national network of local websites.

Why? Let’s try this question for an example: How much money does Howard Owens at TheBatavian.com have to ship out at the end of the month to his national corporate bosses?

Of course, owner-operated sites like Howard’s don’t have to share any of their earnings with a national corporation. Nor do they have to pay for national and regional bureaucracies that oversee the network of local sites. Everything a local news website publisher earns goes right into that local news website.

That gives independent publishers a huge cost advantage over their corporate competition. So why did the newspaper industry evolve toward national corporate ownership?

Because of the economies of scale that used to exist in the newspaper business. A larger chain could get a better deal on syndication contracts. It could centralize design and IT work and share national bureaus, reducing duplication of effort. It could employ a national sales team, earning more income than individual, local papers could get on their own.

But the Internet’s changed those opportunities. Syndications and bureaus don’t matter anymore: Hyperlocal websites are all about original local content. Readers can go elsewhere on the Web for national content. Open-source publishing tools have eliminated the need for extensive in-house IT and design departments. And no one realizes better economies of scale in advertising sales than Google, with which even the smallest hyperlocal publisher can work and earn significant revenue.

What’s left? Essentially, the stereotypical “Walmart” strategy: An attempt by a large national interest, with significant investment capital, to price out the competition by subsidizing the operation of a local news sites until its local competition drops away. But this only works if the business can undercut local advertising rates during its start-up period, then have the market power to raise them once the competition goes away.

I’ve not heard anything to suggest that is Patch’s strategy, but with barriers to entry remaining so low online, there will always be another generation of start-ups to challenge a business’s market power. To survive long-term online, you have to keep your operating costs low.

That provides a huge advantage in the local space to locally-owned and operated websites, which don’t have to support a national or corporate management structure.

Maybe Patch will succeed where other “national local” plays have failed. I’ve not said anything about the quality of Patch’s journalism, or of its competitors. Perhaps Patch might find an advantage there. But my reading of the economics of the local publishing business online leaves me skeptical about Patch’s long-term prospects.

New AOL's credibility threatened by editorial/advertising marriages

It’s easy to poke fun at AOL’s goofy corporate image campaign as the new Time Warner spinoff tries to look like a winner. My favorite among the “reveals” that are being rotated behind the new capital-lower-case “Aol.” (please don’t try to pronounce that phonetically) is this one:

Aol logo

If you wanted to visualize the impact of the AOL-Time Warner merger, wouldn’t the result be something like this?

But much more important than image gimmickry is the value and integrity of AOL’s content, which is spread among 80-some sites. Can the reborn company create a mosaic whole that is greater than the sum of all those parts?

Some of the 80 sites are quite respectable, editorially. Like AOL Money & Finance, or the blog Engadget, or the new Politics Daily. They’re clearly run by pros. A few, like Mapquest, are struggling to stay competitive. Then there’s Netscape, once the No. 1 browser (before Microsoft’s Internet Explorer), which still has a ghostly presence in the AOL lineup.

But what I really wonder about are those blogs with the weird names and even weirder rationales for existence – like Lemondrop, Luxist and Holidash?

These three blogs, from my examination, are cheesy attempts at unholy marriages between editorial and advertising that could nullify the good things that AOL CEO Tim Armstrong is doing to recreate AOL as a premium content provider. Armstrong has hired some strong editorial talent, including Saul Hansell, the New York Times telecommunications reporter who started the well-regarded Times technology blog Bits.

I’m not talking about the well-publicized efforts by the new AOL to maximize search engine optimization by encouraging bloggers to load their posts with keywords that Google and other search engines will sniff out. The theory is that AOL will attract more users and advertisers if its stories wind up with more prominent search placement. Boneheaded in isolation, but not necessarily a fatal compromise of editorial independence.

What’s unambiguously troubling is how AOL, well before its Nov. 10 spinoff, has been using some of its blogs to shamelessly hawk advertisers who buy sponsorships on the sites.

One of the most egregious example I saw involves Holidash, which landed Walmart as a sponsor for its “giveaways.” There’s nothing inherently wrong with advertisers sponsoring content. But the bright line is definitely crossed when a site starts boosting a sponsor. That’s exactly what Holidash did when it ran this post rating America’s biggest retailer far ahead of Whole Foods in cost savings for holiday food shopping.

The Luxist blog ran a rave review of the 2011 Cadillac CTS coupe (“Cadillac has proven itself capable of taking on Europe’s finest”). Cadillac is one of Luxist’s sponsors.

The unholy marriages go back at least a year – to when Lemondrop went to bed with Schick Wilkinson-Sword: “the one-month ‘Stocking Stuffers’ campaign, Lemondrop.com editors will create original content that integrates Schick’s brand with posts such as ‘Best & Worst Guy Gifts,’ ‘Dating Survival Tips During the Holidays’ and ‘Genius Gifts from the Drugstore,’” AOL bragged in a press release.

As editorial director of AOL’s new content management platform, seed.com, Hansell will be in charge of Lemondrop, Luxist, Holidash as well as other AOL content. Very quickly he has to break up the unholy marriages of editorial/advertising typified by what’s going on at Luxist, Holidash, Lemondrop and who knows what other sites. Otherwise, AOL will not only be spinning off the worst merger in corporate history, but also spinning into a whole new batch of trouble.

How AOL can transform its sow's ear

[Tom Grubisich is a former managing editor of news for Digital City/AOL and a regular contributor to OJR. Today, he offers his ideas on how the once-dominant online publisher can regain its momentum.

In the weeks to come, we would like to feature more dot-com veterans' takes on how other once-dominant online publishers can turn things around. If you are interested in writing such a piece, please contact OJR editor Robert Niles at editor - at - www.ojr.org.]

Reviving AOL may be as big a challenge as making a Marc Jacobs purse out of a sow’s ear. But AOL still has about 10 million subscribers. Ten million! Any other site would die for that number.

AOL’s subscribers are voracious consumers of pages. But as AOL now chases after other users all over the Web in another of its frenetic but behind-the-curve strategies, those 10 million monthly fee payers are treated as stepchildren, if not orphans.

They get zilch. Why doesn’t AOL woo these long-suffering loyalists with richer content, particularly news that will give them a reason not to finally opt out — like 20 million other AOL subscribers since 2002?

With its new myAOL, AOL now invites everybody, including subscribers, to create a tailored “start” page of news from baskets of sources or RSS feeds. But myAOL does no more than copy other, earlier personalized sites, like Yahoo, netvibes, pageflakes and iGoogle.

Why doesn’t myAOL take personalization to the next, logical level – let users not only choose a news provider, but also specific subjects?

I’d go to myAOL in a one-click heartbeat if it gave me a start page that scoured the Internet every day for stories about climate change, Sunni-Shiite relations in Iraq, certain movie directors like David Fincher and Paul Thomas Anderson, and other subjects that I follow closely. I suspect many Internet users have their own special news interests.

Sure, give me a box on today’s biggest headlines — like presidential primaries — but in today’s wraparound news environment (radio, TV, cellphone, print, not to mention my omnivorous Web browsing), I see and hear those same commodified headlines many times during my 16 waking hours. I’m sure many other people go through a similar experience.

My ideal start page would not only bring me specific news — text, photos, videos — but also make it easy for me to share it with friends (that I would arrange in clusters on a social widget a la Facebook).

The widget would let me and friends discuss the story, and, if we wanted, do something in response (send a letter to elected officials, get together for a meeting, etc.).

Personalization at this level would require AOL to develop or at least tweak some search algorithms so it could find and send me my news however arcane and wherever it resides in cyberspace — say, the transcript of a new hearing by Rep. Henry Waxman’s Committee on Oversight and Government Reform on the impact of proposed mega-coal-fired energy plants (I would also expect AOL not to send me five different versions of one story, which would be easy enough to avoid.)

Personalization taken to this level is not the “Daily Me” echo chamber detailed so worrisomely in a recent Financial Times opinion piece. It would bring to your computer news you want, but not necessarily news you are happy about.

If myAOL granted me my news wishes, I would reward it with loyalty. My social-network friends — some of them, anyway — might decide to make myAOL their start page too. Other Internet users might find their way to myAOL — through tagging, clouds and all the other prompts of Web 2.0.

A myAOL that did these things could help web 2.0 achieve its grand but unrealized mission — making the Internet an agent of change — not just in stock valuations but in our civic life.

It’s just possible that AOL could turn its sow’s ear into a purse. Perhaps not a Marc Jacobs. But how about a Michael Kors?