Got something to say? Then say it!

The skill set for managing an online community lies somewhere between carnival barker and drill sergeant. You’ve get the crowd’s attention, draw ’em in… then train them and keep them in line once they’ve enlisted.

The job becomes even tougher for journalists, who want to draw traffic and elicit discussion while maintaining journalism fundamentals. It’s easier to open the doors for an anonymous shouting match than it is to craft a well-sourced and enlightening conversation.

Although we at journalism schools teach our students to write in an engaging and conversational manner, journalism is not casual conversation. The work we do to report and source our information tends to lend our words a formality beyond that offered by someone pulling their words from “thin air.” Ideally, we minimize that sense of formality in an effort to earn credibility for our work without intimidating the reader.

In addition, a reporter’s job, ideally, is to answer questions. If you’ve worked in a newsroom, think back to your first editor, or your basic reporting professor. When he or she told you to check out a lead, what would have been the reaction if you’d responded, “Uh, I don’t know”?

1) “Oh, gee, that’s okay.”
2) “Well, find the heck out!”

Journalists are trained from their first day on the job to find answers. That makes it hard for reporters to turn to their readers publicly and declare, “I don’t know. Help me out here.”

All these factors stand in the way of journalists running vibrant online discussion communities, even as our reporting skills and community know-how make us ideal candidates for those gigs.

We’ve offered dozens of articles on OJR over the years with advice on managing online discussion communities. And, as editor, I’ve tried to ensure that we’ve practiced much of what we’ve preached. Which is why I’m here to explain today a change we are making in the way that we are handling comments on the website.

Since I rewrote OJR’s content management system in the fall of 2004, OJR has required that readers register with the website in order to post a comment on the site. Our registration process is two-step, and requires registrants to retrieve a password from their e-mail accounts in order to log into the site.

In my experience, this system offers the best protection against spam bots and flame war trolls. The registration requirement keeps automated agents from exploiting input forms and the e-mail requirement deters anonymous hacks who want to cause trouble without consequence.

It’s not a perfect system; some spammers employ sweatshop labor to manually labor and submit comments to highly-linked websites. And even those who proudly attach their name to their comments can be jerks sometime. (Do I get some Fifth Amendment opportunities here?)

But, on the whole, I’ve found that this system, employed on other websites, helps keep the signal-to-noise ratio quite high, with a minimum of effort from site editors and moderators.

Yet a high signal-to-noise ratio doesn’t help readers that much when that signal remains weak. And in the relatively small world of the news publishing industry, sometimes people do not want their names attached to comments about their company’s vision and practices (or lack thereof.)

So, today we’re implementing a change at OJR: Readers may now submit comments to the site without registering.

That doesn’t mean we’re opening the gates to anything. Comments submitted by unregistered readers will be held for review before being posted to the site. And those comments will be identified by the poster’s IP address, rather than a log-in or reader’s name. (Unregistered readers will be able to include their name within their posts to OJR if they choose, of course.)

I hope that this alternative provides a way to readers to get introduced to commenting on OJR without having to go through the extra steps of creating an account and retrieving an account password. And that it provides a way for newsroom employees to add to the conversation in situations where they fear reprisals if their names were attached to their comments.

Of course, as journalists those of us reading the site will have to decide how much credibility to give to posts that come from unregistered readers versus those submitted by readers who have registered and supplied OJR with a working e-mail address. (You will know the difference because posts from unregistered readers will include an unlinked IP address, rather than a linked author’s name. Hey, at least we’re not slapping on the label “anonymous coward“.)

Ideally, from my perspective as editor, folks will try commenting using the anonymous system, decide that they like it, then register and becoming frequently contributing registrants on the site.

Spend more than a few days on the Internet, and you’ll see the whole range of conditions that sites impose on posting: from wide-open input forms without captchas to locked-down systems that require credit-card-verified user accounts.

Ultimately, we want more conversation, and less lecturing, on the site, and I hope that this change will move us toward that goal. And, as with everything on OJR, we reserve the right to change our minds — to make commenting either more or less restrictive than we will have it now.

Wanna share your experiences/frustration/success in running an online discussion. Hit the button and talk to us. Even if you haven’t registered yet.

Personality, charity help drive participation on niche media websites

Steve Outing, online media expert and co-founder of Boulder-based Enthusiast Group, created five niche online communities devoted to adventure sports. Now he is selling the publishing platform behind them.

The Enthusiast Group’s sites, yourclimbing.com, yourMTB.com, yourcycling.com, yourrunning.com, and yourhorsesports.com, fuse grassroots media with social networking. Each site is led by an “enthusiast-in-chief”, a pro or semipro athlete who acts as the community leader and chief blogger. Members post the majority of content on the sites – tales of their latest ascent plus picture proof, homemade videos, gear reviews, trail reviews, and events coverage. And more than a few of them have met up in person to climb, bike, run, and ride together.

The success of the sites has led Outing to refocus his company’s efforts on offering the platform to other publishers who understand the value of “conversational media” and “conversational marketing”. OJR spoke with Outing on the phone last week, and an edited transcript follows.

OJR: What have you been working on?

Steve Outing: Well, I’ve been doing various consulting projects and research. I spent four years at the Poynter Institute, working on the EyeTrack project. And about a year and a half ago, I started the Enthusiast Group, based here in Boulder, Colorado.

OJR: What’s the idea behind the Enthusiast Group’s websites?

Outing: To create a way for folks passionate about sports to share their experiences and find new friends who share the same passion. We gave people a platform where they can talk about climbing, post photographs, and videos.  Recently we added other features like trail mapping.  Anyone who had gone out on a climb could contribute a map and write a review of it. It becomes a community resource.  

The sites started out very much as “citizen journalism” – though I prefer to use the term “grassroots media” – and quickly grew into social networking for climbers to find other folks they can go climbing with.

OJR: Which of the websites have caught on the most and why?   

Outing: Definitely yourclimbing.com. The climbing site’s Enthusiast-in-Chief is Katie Brown. She’s in her mid-20s now, but when she was a teenager, she was a world champion climber. That made a big difference. We gave her a camera and she shoots some of her climbs. She also gets into the discussion forums and comments on our users’ photos. People really like the idea of being able to interact with this person who was perceived as untouchable. Here was an online venue where they could.  

I really think it’s important to have a personality at the center. He or she needs to be perceived as running the charge, and it certainly helps if that person has celebrity power.  

OJR: How did you manage to snag Katie for the site?

Outing: She happened to be living in Boulder and writing a column for the local paper. I was calling around and got referred to her.

OJR: How much time per week do the Enthusiasts-in-Chief spend working on their sites?

Outing: Probably five to ten hours.  

OJR: How does the site content break down in terms of content generated by you and generated by the community?

Outing: Early on we’d be doing quite a bit of content. As it grows, you get more and more from the community. Right now on yourclimbing.com, it’s probably two percent Katie and 98 percent community. Some of the newer sites might be 50/50.  

OJR: In a sustainable ad-supported online publishing model, where you automate ads and have reader-generated content, how much of that content would ultimately need to come from the audience vs. from you? 

Outing: I’d say 90/10, or maybe 95/5.  

OJR: Wow. That’s quite a high level of audience participation. How do you get there? 

Outing: For us, certainly the Enthusiast-in-Chief had a lot to do with getting these things going. We’ll seed with questions; then when people post things, we’ll dive in and make comments. I’m a mountain biker myself, so I participated heavily in the biking site.  Early on, it was going out to your friends, telling them about it, trying to get them to participate. We’ve come a long way.

One thing we tried that worked fairly well was partnering with the Access Fund, a nonprofit group working to keep climbing areas open. They put a note in their newsletters: “Every time you post something on yourclimbing.com, the site will donate $5 to the Access Fund, up to a total of $1,000.” We got great feedback on being good guys and for supporting an organization we all care about. 

It’s really important to tap other organizations with large lists of members, to hook in and leverage the giant sites like Facebook and Flickr. We built a Facebook application called “Run Time!” where you and your friends can log and compare your runs. The application primarily exposed Facebook users to our site. You can record ten runs without logging in. Then have to create an account with our running site. It drives traffic back to the site.  

When someone posts a photo to our site, there’s a checkbox for posting the photo to our Flickr site.

We also use incentives and compensation. We haven’t paid people for submitting content, but we do lots of contests, hooking up with sponsors and giving away prizes for “Post of the Week,” “Member of the Month,” and ad hoc contests. We’ve also toyed around with awarding “points.” On our climbing site, our top contributor has accumulated several thousand points. Getting lots of points signifies that you are a bit of an expert. While we don’t award anything for the points, people still care about them and get competitive about it. Lots of websites have figured out that awarding “levels” (Gold member, Silver, Bronze, or some such scheme) is effective.

The thing you want to avoid is the appearance of accepting user content and making money from it without giving back. What your site’s users are contributing to the community and your site is valuable, so make sure you figure out ways to acknowledge that.

OJR: OK, with so much audience participation, how do you ensure quality control? Have you ever had to deal with incidents of vandalism?

Outing: I’ll tell ya, I expected to have to be policing all the time. It’s been surprising – very few people have tried to mess things up. 

OJR: How many times have you had to delete something?

Outing: Just a handful. It’s pretty remarkable. Our audience is so narrow and focused.  If they’re hanging out on our site, it’s because they care about climbing. 

That said, we certainly have controls in place. Our biggest problem is comment spam, and that’s taken care of with a spam filter. We made a conscious decision from the beginning not to tolerate any abuse on our site. Every once in a while, something will slip through, and we have a community manager who keeps track of it. People can also alert us if something is wrong. I can think of one instance where the community actually commended us for kicking someone out. 

Another thing I worried about was someone posting copyrighted material. We’ve had a couple of instances. Sometimes we can tell if something looks too professional. We also rely on our readers to let us know.

On photos, we debated if we should freely allow people to post directly to the site or if we should moderate. Last year, we got about 3,500 climbing photos. That makes about nine to ten a day. Again, it has not become a problem. You can always pull the switch down the road. 

OJR: So in addition to running the sites, you recently began marketing and selling your platform. In the long term, which part of the business is more viable?

Outing: We’re moving away from the self-publishing model as the sites weren’t generating enough advertising to sustain the company long-term. We simply didn’t have the right partners. If we were able to leverage the readership base of media companies or REI or Black Diamond, I think that they could really take off in a big way.   

So we shifted our strategy and developed a strong publishing platform: sites that are built around participation: audio and video sharing that can be provided to other publishers.  

As for the long term, it’s really too early to tell. Everyone understands that social media is a mega-trend that they need to get into, but they haven’t quite figured out how to incorporate it into their strategy. I’m fairly optimistic.

OJR: Are there other companies offering similar services as the Enthusiast Group? What distinguishes the Enthusiast Group?

Outing: In the social networking space, it’s pretty competitive. There are a lot of companies that offer social networks in a box. Ning is probably the most well known – they even offer a free version of their software with ads. Then there are a whole bunch of companies like us that offer a more serious platform. 

What makes us different is that, with my media background, we try to offer full range of services: both the technology (the platform), as well as consulting services and community management (getting people to participate). 

Marketers are starting to realize is that using these sorts of platforms or approaches is about getting into a conversation with your readers, as well as providing a venue for your customers to talk to each other. In a lot of ways, it allows the customer to market for you. 

OJR: In your opinion, who out there is doing that the best right now?

Outing: In the media world, USA Today has done quite a bit to open up to readers to get in the conversation. I feel like the magazine business is further behind. Any niche publishers should have a strong online community where the readers are talking to each other. It’s a great way to get a conversation going online and understand what your readers want. 

In terms of other media, I think it could be really interesting for radio to get involved in social networking. Sports talk radio – there’s a great opportunity to add an online community where they could capture the voices of those people who are too shy to call in.  

OJR: Do you foresee big major media deciding to get into niche topic media?

Outing: Certainly with the specialty magazines, it feels like a no-brainer that they would get strong online communities. There’s a huge opportunity to provide niche networking tools for their networks – the type of stuff we’re doing. 

OJR: Do you have any other advice for publishers getting into the enthusiast space?  

Outing: A smart thing to do is to recognize that if you’re covering a geographic area or dealing with a niche topic, there is already a bunch of bloggers producing stuff, so you can bring them in. For example, on our running site, a user can add the URL or RSS link of his blog on running. So we have feeds from enthusiasts-in-chief, users, and external bloggers who want the extra traffic.  

You don’t want to be too much of an island. You want to reach out to other things. We’ve been trying to encourage people to stop being passive listeners and readers. I look at my teenager and all the media she interacts with is participative. Her generation is not one to be passively reading magazines. It’s all about trading content. 

Bob Cauthorn returns with CityTools

Newcomers to online journalism might not recognize the name “Bob Cauthorn.” But to industry geezers like me, Bob was the guy you could count on, back in the late 1990s, to rip newspaper companies for their ham-handed, clueless approaches to the emerging Internet marketplace. Bob could be profane, abrasive and loud… but time has shown that he was almost always right.

Then, after stints at a couple of newspapers, Cauthorn essentially disappeared from the industry scene. He went off to some start-up called “CityTools,” which produced… well, many us weren’t quite sure.

Now, Cauthorn’s back. CityTools is ready to launch, and Cauthorn’s ready to show off his new baby.

In short, CityTools is a social media framework for publishing news articles, lists and classified advertisements. Cauthorn demo’d for me a platform that serves both newspapers as well as independent and individual publishers.

Newspapers could use CityTools as an ad hoc wire service, to create with other papers online portals on topics of mutual interest. Interest groups could use the platform to manage collaborative publications. Readers can build lists of their favorite… whatever, and share those lists with others to create aggregated “favorites” lists from designated communities.

And, of yeah, the platform supports stories, ads and lists in multiple languages. Speak English, Spanish… and Swedish? CityTools will let you read, create, order and distribute content in all three, at once. Registered users can declare which of 13 supported languages they read, and select which one they want to use as their primary language while navigating the site. They can also select their community, which will deliver them content and ads tagged to that community, while allowing them to use breadcrumb trails to navigate to content from all other CityTools communities.

It’s loaded with cool widgets like this, so my inner geek demanded that I get the scoop. I talked with Cauthorn on the phone earlier this month, and an edited transcript follows.

OJR: You were raising hell in the newspaper.com world there a few years ago and then just kind of disappeared into CityTools. Bring us up to speed on what you’ve been up to.

Cauthorn: I went into the lab. After I left The [San Francisco] Chronicle, I went backpacking along the Pacific Crest Trail and did a lot of thinking about the state of journalism and online newspapers and stuff and, as you probably know, I was one of the very earliest people doing what we now call social news. Back then we didn’t really have a name for it, you know, we’re just doing the community front page which allowed people to decide what was on their front page and share links and vote on things and – but all the stuff that has now become commonplace with Digg and whatnot.

I was thinking a lot about the need for a new kind of journalism online as well as the kinds of things that may help, you know, existing print newspapers to survive. And when I say print newspapers it’s because even though they have online operations, they’re still thinking so much like print operations, you know, and so after, you know, sort of both literally and figuratively going to the mountain, I came back and decided to try to re-imagine this stuff from the ground up.

So that’s what I’m focusing on right now.

On the newspaper side, what we’ve created is what we think is an extraordinarily interesting and brand new thing. We’re giving newspapers the ability to very easily set up ad-hoc wire services if you will, to share content with other newspapers of a like mind as well as to share classified ads.

OJR: I think one of the distinguishing characteristics between let’s say, first generation online publishing versus traditional offline publishing has been that the focus of offline publishing, local newspapers, has been geographic. A lot of early online publications have been organized around topic and they’ve been geographically agnostic, if you will. They don’t care about where you are in the world, just what you want to talk about. And what you’ve just described here seems like it is taking the geographic-based local newspaper and moving it into the more topically based world where you’re creating topic – you’re creating topical networks for local communities so you’re no longer just about the Fort Lauderdale community, you’re about boating.

Cauthorn: Well, geography is still important. What we’re trying to do though is we’re trying to say, “Look. Let’s imagine content as a palette of colors.” Right now we’ve had a very limited palette. You’ve got what the wire services give you and you’ve got what your local folks generate and of course with layoffs and stuff like that, that palette of colors that your local folks is generating is getting less. And what happens is you say, “Okay fine. Why don’t we expand that palette by borrowing colors from other people?”

Let’s use agricultural reporting as an example. The fact of the matter is that agricultural reporting across the country, the numbers have been shrinking and shrinking and shrinking. Right? Because the newspaper has to make a choice between covering agriculture, even if you’re an agricultural market, and covering the statehouse, they’ve got to cover the statehouse. It’s just their natural bias. Whether or not that’s relevant to the reader or not, who knows? But it’s a natural bias.

So what happens of all of a sudden you say, “Okay, but you know what? So we’re not doing a great job of covering all agriculture in our area, but you know what? If we combined four cities, let’s say all the small newspapers in the Imperial Valley, and say okay, we’re gonna share our agricultural coverage and ou can put it online or you can put it in print. It doesn’t matter. It’s up to them. All of a sudden, you’ve got a rich, brand new product that really resonates for the local audience. And guess what? Google can’t match. There’s no way a mass aggregator can match that.

OJR: Let’s talk about some of other folks that are out there, in this spectrum of social media, from earlier sites like Backfence to Topicx to whomever the Knight Foundation’s gonna be funding this year and next. What have you got going that you think distinguishes CityTools?

Cauthorn: Up until now what’s happened is that sites have enforced their view of what local is. So, you say, okay, this site is about Pima County Arizona. That’s our local view and that’s it. And it may be part of a network where you have Pima County here and you’ve got Maricopa County there, but if you’re on a Maricopa County site you don’t see the Pima County stuff. If you’re on a Pima County site, you don’t see the Maricopa County stuff.

What we’re doing to begin with is we’re saying, “Look, what we need to do is put the definition of what local is from the perspective of this site in the hands of the user.” We talk about personalization but what I want to start talking about is context of your life. The user has a context of their life and their context is that I might identify myself as being a local to the Bay Area, but my next-door neighbor might think of San Francisco only as where their local context is. How do you build a site that responds to both of those people’s concerns in a fluid manner? That’s what we’ve built.

So what happens is that, for example in Brooklyn — I think we’ve got twelve or fifteen neighborhoods in Brooklyn, specific neighborhoods. So let’s say you’re looking at Bensonhurst’s stuff. You’re reading a restaurant review in Bensonhurst and you click on Bensonhurst, say, “Show me all the restaurants you got in Bensonhurst,” because what we allow you to do is combine. I don’t know the context. I’m gonna allow you to set the context. Right?

So you say, “The context I’m interested in is Bensonhurst and I want to see all the restaurant reviews in Bensonhurst.” Well, everybody’s posted a restaurant review in Bensonhurst, there they are. If there’s not enough content, and if you think, “Oh well, wait a minute, I’d like to see all the restaurant reviews in Brooklyn,” all you got to do is click Brooklyn [on the page’s bread crumb trail] and suddenly, bang, you get everything in Brooklyn.

OJR: One of the distinguishing characteristics about my hometown, the L.A. area, not that it isn’t beginning to happen in other metro areas as well, is as you go by neighborhood to neighborhood, you’re not just changing geography, you’re also changing, literally, the language spoken by the people in that neighborhood. Tell me a little bit about how CityTools is accommodating language differences.

Cauthorn: We currently support 13 languages. And we believe, we’re not sure about this, but we believe we’re the first multilingual news site in the world. Up until now, if you speak Spanish and you’re in Los Angeles, you have the choice of an English language newspaper or a Spanish language newspaper, either in print or online. But I go down to the mission in San Francisco and you hear people freely mingling Spanish and English together. That’s the context of their life. Right?

So what we do is we allow you to say, “Okay, I only want to see Spanish language content in East L.A.” So you’ve got it. If you’re comfortable in Spanish and English, you can have Spanish and English and it’s freely mixed in there.

Now think about this in terms of business model, what happens when you have bilingual classifieds? Imagine what would happen if the Hispanic community in Los Angeles had the ability to say, “Okay, I want to see classifieds in Spanish or English.”

That’s what I’m talking about when is say context. I want to know where you live, I want to know what languages you speak, tell me what you’re interested in. I will change the nature of the site to match those things. This is a big deal, we think.

Now, that’s – so that’s all really powerful, but then we get into some other stuff that also we believe is quite new. And you’re getting back to what distinguishes us from the other sites that have come before. We have this entire group publishing model that anybody can create what we call teams.

Let’s say you have a class full of journalism students and you create a team for that class and they write their stories and they assign them to their team. Now you have flexibility. You can I want it to appear with other team stories, but I don’t want to allow the team members to edit it. Or, you can say I want it to appear with other team stories and I’m gonna allow other team members to edit it. Because we have a draft and edit mode, what happens is that the students can write their stories in edit mode and then they can submit them to the teacher and when the teacher says that they’re good enough, then the teacher can say, “Okay, publish that one, publish that one, publish that one.” It’s just click, click, click, click, click and they get published.

Now here’s what’s slick about that. So all of a sudden what you have is you have got a workflow that resembles an existing news room. Right? But what’s slick about that is two things. One, every university in America is part of our geographic database. So let’s say this is at University of California-Berkeley. Let’s say they assign these stories to the geography of University of California-Berkeley.

All of a sudden then, you’re looking at collaborative group output of content which is tied to a place. And what’s really slick about it is that they can also put those headlines on their own sites because we give you code you can just cut and paste this code on and anytime that your story’s on CityTools, it gets updated on your own site.

Why does that matter? Here’s why. What we’re trying to do is we want to help nonprofits and community organizations, parent teacher organizations and stuff like that. None of them have the ability to conveniently and quickly update content on their own websites on a regular basis. Right? So what we’re saying is all you have to do is put this code in and once you start using CityTools, automatically those headlines will go over on your site, styled the way you want them, looking the way you want them.

But here’s where it gets really cool. So you and I have this organization working on leukemia. And let’s say we have a constituency of 3,000 people out there who have an interest in leukemia. All of a sudden, we can open up a public team that is tied to the organization and we can invite all of our thousands of people to join. So if you’re an activist – imagine if an activist organization, such as anti-war organization, said, “Everybody join this big team,” then you’ve got 1,000 people looking for stories about anti-war stuff every single day. And, by the way, it also shows up on your own website. Suddenly, that gets interesting.

So we are hoping that what’s gonna happen is we’re gonna start to engage people in the context of their lives – again, getting back to this word, context. Tell me what organizations you belong to and I will help you make life in that organization better.

OJR: Getting more into this idea of the crowd, tell me more about the kind of collaborative list building technology that you’ve built in here.

Cauthorn: When I was on the mountain I was walking down a trail and listing things in my head and I said, you know, if I got two other people doing this, I could build a consensus and that was when I went, “Oh sh-t.” What we do is that we allow people to create rank lists and these rank lists can be about anything. By itself, this is not unknown, it just hasn’t been done in this context.

What we can do is allow you to say, “Okay, here are – here are my five favorite Italian restaurants in all of Los Angeles.” And, by the way, you can adapt that by neighborhood if you want to, and you can do it in Spanish.

But then what happens is somebody else comes along, because none of us can resist a good list. And they go, “Oh no, Robert’s list was good, but he missed this, this and this and I disagree with the order.” So what they can do is what we call linking lists. When you read the list, if you’re a member, you just click, “I want to link to this list,” and create your own list.

Now [the lists] are part of a family and what happens behind the scenes is that we do some heavy lifting on text analysis and we look at the item titles and then we say, okay, we then can allow you to create a consensus view of what the best Italian restaurants are by merging them together.

For example, let’s say there’s a restaurant that you call Paizano and I call it Il Paizano. Our system will recognize that you’re talking about the same place and so Paizano appears on both lists. As you know, consensus building algorithms are not unknown. This is pretty well established, but nobody’s applied them to lists before we believe.

So all of a sudden what happens [on CityTools] is that then you the reader can say, “Hey, here’s Robert’s list and here’s Bob’s list. I want to see the consensus. Show me the ranked view of what both lists think is the most important.” And that’s cool if it’s two people. It gets really, really interesting if you have 25 people doing it or 100 people doing it and then it get really, really, really interesting if you can bring it up by geography.

Now imagine if the PTAs in San Francisco all put in their lists of their greatest needs at their school and they link them together. With one click then a reader can say, “Show me what the most serious needs are in the schools.” No one’s every been able to do this before. And we’re allowing people to determine the context in which it’s done, certainly they can say, “Okay show me what are the worst needs in San Francisco.” Oh guess what, you can expand the view to show me the rank list of the needs of schools in the entire Bay Area.

This gets powerful. I mean that is magic, man. I mean think about what this can mean for a society.

You start to pull these things together and what you’re looking at is a sandbox for community interaction that hasn’t existed before. Up until now, here’s what we had: You had UGC [user generated content] sites where people can create stuff, or you had shared news sites where they could share news. Okay. That’s fine. We do both. We say, “Look. You go in both modes, because sometimes you want to write stuff. Sometimes you want to read stuff.” Okay. There are a couple of sites out there where you can make lists, but you just write lists down. You can’t tie them together. You can’t link them together. You can’t do this other stuff that we’re doing.

When I was doing my big backpacking trip and thinking about this stuff, I decided, on a very cold night in the Sierras, to peel back newspapers to their essential core. You know? And part of that essential core has been creating marketplaces.

But the other part of it is this entire connective tissue argument is the way in which our reporting and the reading of those reports connects individuals to one another.

That’s what we’re trying to do: to get back to that essential core of allowing people to create these connections between the writer and their audience, between groups of people who are trying to get something done in a community.