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	<title>Online Journalism Review&#187; crowdsourcing</title>
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		<title>Q&amp;A with the mystery man behind #Quakebook</title>
		<link>http://www.ojr.org/qa-with-the-mystery-man-behind-quakebook/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=qa-with-the-mystery-man-behind-quakebook</link>
		<comments>http://www.ojr.org/qa-with-the-mystery-man-behind-quakebook/#comments</comments>
		<pubDate>Mon, 18 Apr 2011 07:32:34 +0000</pubDate>
		<dc:creator>Robert Hernandez</dc:creator>
				<category><![CDATA[Frontpage]]></category>
		<category><![CDATA[books]]></category>
		<category><![CDATA[crowdsourcing]]></category>
		<category><![CDATA[grassroots journalism]]></category>
		<category><![CDATA[Japan]]></category>

		<guid isPermaLink="false">http://www.ojr.org/?p=1964</guid>
		<description><![CDATA[It&#8217;s been more than a month since a 9.0 magnitude earthquake rocked Japan, triggering a massive tsunami, the combination of which have killed thousands. And while the country is slowing putting itself together, under the looming dangers of a potential nuclear disaster, there are many organizations &#8212; and individuals &#8212; coming together to help in [...]]]></description>
				<content:encoded><![CDATA[<p>It&#8217;s been more than a month since a <a href="http://topics.nytimes.com/top/news/international/countriesandterritories/japan/index.html">9.0 magnitude earthquake rocked Japan</a>, triggering a massive tsunami, the combination of which have killed thousands. And while the country is slowing putting itself together, under the looming dangers of a potential nuclear disaster, there are many organizations &#8212; and individuals &#8212; coming together to help in any way they can.</p>
<p>For this week&#8217;s post, I chatted with <a href="http://twitter.com/#!/ourmaninabiko"><strong>Our Man in Abiko</strong></a>, an international man of mystery behind <a href="http://www.quakebook.org/">#Quakebook</a>, a crowdsourced project to help those affected by the devastation.</p>
<p><em>NOTE: The Q&#038;A was done through e-mail over a course of a couple of weeks.</em></p>
<p><strong>First, for those who don&#8217;t know about it, can you describe what the #Quakebook is, how it came about and your role?</strong></p>
<p><a href="http://www.quakebook.org/"><img src="http://blog.webjournalist.org/wp-content/uploads/2011/04/qaukebookcover.jpg" alt="Quakebook cover" title="Quakebook cover" width="200" height="300" align=right border=0 /></a>Quakebook is a Twitter-sourced anthology of first-person accounts of the earthquake and immediate aftermath. It was conceived, written and ready to publish as a fully designed PDF book within a week. It has 89 contributions from &#8220;real&#8221; people as well as 4 from celebs solicited thru Twitter &#8211; <a href="http://twitter.com/#!/GreatDismal">William Gibson</a>, <a href="http://twitter.com/#!/yokoono">Yoko Ono</a>, <a href="http://twitter.com/#!/barryeisler">Barry Eisler</a> and <a href="http://twitter.com/#!/jakeadelstein">Jake Adelstein</a>.</p>
<p>It is not a collection of tweets, but mostly one-page essays.</p>
<p>I thought of it in the shower Friday morning, March 18th thinking that wouldn&#8217;t it be great to do in words what mash-up videos can do on YouTube, especially @fatblueman&#8217;s Christmas in Japan video. Check it out, you&#8217;ll see what I mean. [The video: <a href="http://youtu.be/lmCrIZeob4w">http://youtu.be/lmCrIZeob4w</a>]</p>
<p>No-one has received a penny. We got Amazon to waive their fees so ALL revenue goes to the Red Cross. Pinch me, I&#8217;m dreaming.</p>
<p>Oh, my role? I&#8217;m cheerleader in chief, marshaller of the troops and getter-arounder of problems. Don&#8217;t like titles!</p>
<p><em>NOTE: Our Man recently did a video recently sharing the story of Quakebook: <a href="http://youtu.be/cQ_-3-wwLKs">http://youtu.be/cQ_-3-wwLKs</a> </em></p>
<p><strong>Once you had this idea, how did you go about starting this? Can you talk about the crowdsourcing process?</strong></p>
<p>I had no plan as such. Every time I hit a wall, I asked the good folk of Twitter to give me a leg up <img src='http://www.ojr.org/wp-includes/images/smilies/icon_smile.gif' alt=':)' class='wp-smiley' /> </p>
<p>The original tweets and stuff are all on quakebook.org and <a href="http://www.ourmaninabiko.com/">www.ourmaninabiko.com</a></p>
<p><strong>Talk about the &#8220;real&#8221; people that contributed to the collection. Have you ever met them? What journalism skills did you apply in collecting their stories?</strong></p>
<p>The real people started with whoever sent me email from around the world, supplemented by my neighbours, my wife and mother-in-law, and also I got my wife to chase down eyewitness accounts from devastated areas through blogs.</p>
<p>The celebs we picked up along the way. The highly unscientific approach has somehow created a snapshot of many disparate elements of the disaster.</p>
<p>I kept in anything that was sent and was not a rant or shopping list. (There were only two like this).</p>
<p><strong>What is your ideal goal you hope to achieve with this book?</strong></p>
<p>I want it to raise oodles and noodles of cash for the Red Cross, but beyond that, I want it to serve as a valuable historical record to answer the question: What happened at 2:46 on March 11, much like John Hersey&#8217;s &#8220;<a href="http://www.herseyhiroshima.com/">Hiroshima</a>&#8221; answers What happened on Aug. 6, 1945.</p>
<p><strong>What has been the best part of this project?</strong></p>
<p>The therapy of writing and sharing what we have written; seeing the whole project becoming stronger than its constituent parts.</p>
<p><strong>What has surprised you about the process? What&#8217;s been the highlight?</strong></p>
<p>How the weekend stops dead any progress with the traditional publishing industry, while the reverse is true of us amateurs. The highlight? Seeing a tweet from someone that they had downloaded the book, and cried. I then did the same and got teary eyed too.</p>
<p><strong>What do you think about those reluctant to use crowdsourcing in storytelling, particularly in journalism. Any advice to them?</strong></p>
<p>Trust people to deliver, and they will. If you get sidetracked by someone with their own agenda, or who doesn&#8217;t get the point of the project, don&#8217;t waste your time, find someone who does. Behave morally and you will quickly attract the right kind to whatever your project is, if it has merit.</p>
<p><strong>Can you tell me what you did prior to this project? What were you doing in Japan? Talk about Our Man In Abiko.</strong></p>
<p>I&#8217;m a British self-employed English language teacher, 40. I&#8217;m a former local newspaper journalist. My wife is Japanese and we&#8217;ve been here since 2007. Got two kids. My favourite colour is red.</p>
<p>Our Man in Abiko began as a satirical blog on Japanese politics, and became a persona to keep me sane.</p>
<p>Since the earthquake, I realised Our Man was needed to perform Churchillian tasks of rallying the dispirited to overcome our woes.</p>
<p><strong>What is the backstory with Our Man in Abiko? What&#8217;s your name and what brought you to Japan?</strong></p>
<p>Not saying. It&#8217;s not my story that&#8217;s interesting, it&#8217;s Japan&#8217;s.</p>
<p><strong>Clearly the book is the focus, but &#8220;Our Man In Abiko&#8221; is a man of mystery. People are naturally going to ask, &#8220;who is this guy?&#8221; What can you tell them?</strong></p>
<p>He likes Earl Grey tea, playing with his kids and world domination, you know, the usual.</p>
<p><em>[After more prodding]</em></p>
<p>OK, well, the Our Man persona began just as a joke on my blog, I took on the mantle of a redundant British agent sent to monitor the wilds of Tokyo commuterville&#8230; But then with the earthquake, suddenly the time for fun was long gone, but I realised I had a fictional character who could do great things. I could not muster the troops and build a resistance movement to the earthquake, but maybe Our Man in Abiko could.</p>
<p><strong>Well, Our Man, congratulations on the success with this project. How and where can people find it?</strong></p>
<p>All details are on <a href="http://www.quakebook.org">http://www.quakebook.org</a> and you can buy the book now here:  <a href="http://amzn.to/quakebook">http://amzn.to/quakebook</a> for Kindle (you can download a free Kindle player for PC, Mac and Smart phones there too.)</p>
<p><strong>Thanks for chatting with me. And good luck on this and other endeavors.</strong></p>
<p>Thanks a lot.</p>
<p><em>Robert Hernandez is a Web Journalism professor at USC Annenberg and co-creator of #wjchat, a weekly chat for Web Journalists held on Twitter. You can contact him by e-mail (r.hernandez@usc.edu) or through Twitter (<a href="http://twitter.com/webjournalist">@webjournalist</a>). Yes, he&#8217;s a tech/journo geek.</em></p>
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		<title>If you can&#039;t manage comments well, don&#039;t offer comments at all</title>
		<link>http://www.ojr.org/if-you-cant-manage-comments-well-dont-offer-comments-at-all/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=if-you-cant-manage-comments-well-dont-offer-comments-at-all</link>
		<comments>http://www.ojr.org/if-you-cant-manage-comments-well-dont-offer-comments-at-all/#comments</comments>
		<pubDate>Fri, 26 Mar 2010 11:41:36 +0000</pubDate>
		<dc:creator>Robert Niles</dc:creator>
				<category><![CDATA[Frontpage]]></category>
		<category><![CDATA[crowdsourcing]]></category>

		<guid isPermaLink="false">http://www.ojr.org/?p=1836</guid>
		<description><![CDATA[I&#8217;ve long advocated that newspapers include comment sections on their online stories, to provide readers with the opportunity to discuss, extend or even correct those news articles. Independent news websites and bloggers have used comment functionality to build large and loyal audiences, who by their participation can help the publisher provide more, and more accurate, [...]]]></description>
				<content:encoded><![CDATA[<p>I&#8217;ve long advocated that newspapers include comment sections on their online stories, to provide readers with the opportunity to discuss, extend or even correct those news articles. Independent news websites and bloggers have used comment functionality to build large and loyal audiences, who by their participation can help the publisher provide more, and more accurate, information to the larger, non-commenting community.</p>
<p>Unfortunately, even after all these years, too many newspaper comment sections don&#8217;t live up to that ideal. The unmoderated comment sections in many of the local newspapers I read remain cesspools where the most bigoted, selfish and crass individuals in a community find a welcoming platform to verbally assault readers.</p>
<p>So I&#8217;m taking this opportunity to change my advice: If, after all these years publishing online, you still can&#8217;t manage the trolls in your comments, don&#8217;t offer comments at all. Shut down that functionality. Leave online community to bloggers and other publishers in the community who can manage them responsibly.</p>
<p>To that end, here are Robert&#8217;s Revised Rules for comments on online news story pages:</p>
<p><b>1. If the author of an article isn&#8217;t willing or able to participate in the discussion about that article, no opportunity for discussion should be offered on the site.</b></p>
<p>Someone must provide leadership in any online community. And that&#8217;s what a comments section is, a forum for <i>your</i> publication&#8217;s reader community. If you aren&#8217;t willing to assume that leadership, someone in the community will, and, unfortunately, that&#8217;s often whatever bully who can&#8217;t find an open forum anyplace else.</p>
<p>Don&#8217;t leave this job to some other staff member, such as a producer in the online department. At this point, people in your town have plenty of places online to discuss your publication&#8217;s articles: Facebook, Twitter, Craigslist, community blogs and forums, etc. The one thing &#8211; the only thing &#8211; a discussion on your site about a specific article or post has that they don&#8217;t is the author of that article or post. <i>That</i> individual needs to be one monitoring and participating in the discussion.</p>
<p>Otherwise, you lose the crowd-sourcing benefit that an online community can provide, and lose the opportunity to offer your readers the one benefit no competitor can &#8211; the chance to converse with your writers.</p>
<p>It&#8217;s like being in high school and throwing a party. If you can get the prom queen and the class president at your party, why wouldn&#8217;t you? If you don&#8217;t, everyone&#8217;s just going to go to the party down the street instead.</p>
<p><b>2. Once you open an article up to comments, you have a responsibility to manage them.</b></p>
<p>Newspaper websites fell behind online start-ups in managing communities because newsrooms staffs remained primarily concerned with producing news stories, as they always have. Many online publishers and bloggers, however, lacking news staffs, first concerned themselves with cultivating a discussion with their readers.</p>
<p>In other words, on newspaper websites, when the article goes up, that&#8217;s the end of the production process. On community-focused websites, when the article goes up, that&#8217;s <i>the beginning</i>.</p>
<p>If a newspaper is going to open articles on its site to comment and discussion, its reporters will have to do both jobs &#8211; produce the article and manage the discussion. This required fundamental rethinking of a reporter&#8217;s job. If a news publisher is not willing to support that change with training, guidance, evaluation and reward, then it shouldn&#8217;t pretend to go there in the first place.</p>
<p><b>3. Online news publishing systems should allow discussions to be enabled or disabled for individual authors, or even articles.</b></p>
<p>In every large newsroom I&#8217;m worked with, or walked through, over the past decade, there have been some folks eager and able to take on the responsibility of leading a reader community and others who would rather keep doing their jobs the way they&#8217;ve always done.</p>
<p>Not enabling comments denies the first group the chance to build a more engaged and loyal audience for the publication. But turning comments on without buy-in form the second group leaves those comments open to unchecked rants from community wackos.</p>
<p>Handle comments on an individual basis, then, allowing leaders within the newsroom to establish models for those in the second group to watch, learn and, ultimately, follow.</p>
<p>Flexibility with comments in the publishing system also allows writers and editors to turn off comments for pieces that they consider inappropriate for discussion, or even ones published at times when the author won&#8217;t be available to moderate.</p>
<p><b>4. Silencing people terminates your relationship with them.</b></p>
<p>How should a writer manage a discussion of his or her work? The simplest approach is to delete any comments that the writer deems offensive, and let the others remain. But when you delete a comment, you send its author a message that you don&#8217;t care to have him or her in your community.</p>
<p>Perhaps that&#8217;s appropriate. But don&#8217;t forget that you&#8217;re trying to <i>build</i> a community here. While that involves kicking out destructive voices now and then, ultimately, you need to model for your community how to engage with people who aren&#8217;t posting in a thoughtful and responsible manner. That way, your community can learn how to handle the job of policing itself.</p>
<p>When someone starts to rant, challenge him or her. Ask why. Interview that person, as you would any source. Try to elicit a story. In my experience, often a hostile person is angry over something specific that&#8217;s happened to him or her and simply failing to direct that anger. Ask, and often I find I can get those people to calm down, open up and engage in a responsible conversation.</p>
<p>Of course, that doesn&#8217;t always happen. Some people are too far gone with their anger to engage in an online community in a responsible manner. Some folks simply are foul-mouthed bigots and unwilling to change. But when you banish those voices, others in the community will see that you tried &#8211; and, more importantly, <i>how</i> you tried &#8211; to engage them first. That wins loyalty&#8230; and models appropriate behavior for all participants.</p>
<p><b>5. Criticizing your work is not inappropriate behavior.</b> Most sites ban anyone who makes threats or attacks others on the site. As they should. But writing that you, or some other writer on the site did a lousy job isn&#8217;t an attack. It&#8217;s criticism, and you need to know the difference if you&#8217;re going to manage an online community responsibly. (Especially when those critics are correct.) Banning people simply for criticizing staff members is the surest way to force everyone to that other party down the street.</p>
<p>Notice that I&#8217;ve written nothing about anonymous comments. Or whether comments should be held for review before publication. That&#8217;s not because I don&#8217;t care about those issues, or don&#8217;t have an opinion. I do. But I&#8217;ve also found that an individual publication&#8217;s stand on those issues doesn&#8217;t determine whether it manages its comment community successfully or not. I&#8217;ve seen great discussions with and without anonymous posters. As well as lousy ones. I&#8217;ve seen great conversations both with and without prior review. And lousy ones, too.</p>
<p>The determining factor in quality is not anonymity or prior review. It is always <i>leadership</i>, or the lack of it. If publishers will not accept the responsibility of leadership in their communities, they should at least shut down their comments and defer that leadership to other publishers within their community, instead of letting that leadership fall to the cranks, bigots and profane who pollute unmoderated comment sections online.</p>
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		<title>Lessons for online journalists from #CNNFail and the Iran uprising</title>
		<link>http://www.ojr.org/p1752/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=p1752</link>
		<comments>http://www.ojr.org/p1752/#comments</comments>
		<pubDate>Wed, 17 Jun 2009 07:54:46 +0000</pubDate>
		<dc:creator>Robert Niles</dc:creator>
				<category><![CDATA[Frontpage]]></category>
		<category><![CDATA[CNN]]></category>
		<category><![CDATA[crowdsourcing]]></category>
		<category><![CDATA[Iran]]></category>

		<guid isPermaLink="false">http://www.ojr.org/?p=1752</guid>
		<description><![CDATA[As Iranians took to the streets over the weekend to protest the country&#8217;s recent election, thousands of users of Twitter were staging a protest of their own: against CNN for not devoting as much attention to the Iranian situation as Twitter users wanted. The hashtag #CNNFail became one of the top trending topics on Twitter [...]]]></description>
				<content:encoded><![CDATA[<p>As Iranians took to the streets over the weekend to protest the country&#8217;s recent election, thousands of users of Twitter were staging a protest of their own: against CNN for not devoting as much attention to the Iranian situation as Twitter users wanted.</p>
<p>The hashtag #CNNFail became one of the top trending topics on Twitter Saturday night, as Twitterers expressed their outrage over CNN airing repeats of feature interviews instead of live coverage of the protests.</p>
<p>On Saturday, I retweeted this comment from <a href="http://twitter.com/pinoy2com">@pinoy2com</a>: &#8220;#CNNfail is 4th most Tweeted keyword. A turning point for audiences signaling what they wanted covered by mainstream?&#8221;</p>
<p>Indeed. The virtual protest provided several valuable lessons for online journalists who wish to retain the respect and loyalty of their audiences in an increasingly interactive world. Here are 10 lessons from #CNNFail:</p>
<p><b>1) People still want news</b></p>
<p>Let&#8217;s not forget amid the <a href="http://bit.ly/jpbmy">culture of failure that&#8217;s consuming our industry</a> that people still crave news about their community, and their world. They care. Don&#8217;t buy into the stereotype of modern individuals living in their own high-tech media cocoons.</p>
<p>That said, just because something runs in a newspaper or on a news website doesn&#8217;t make it newsworthy to the public. People are turning away from print editions and evening news broadcasts because they have more choices and because the information offered by traditional news outlets too often doesn&#8217;t measure up in information quality. Don&#8217;t mistake a public rejection of lazy reporting by over-stretched newsrooms that didn&#8217;t hire enough reporters with expertise in their fields as a rejection of the news. It is merely a rejection of cheap journalism conventionally packaged as news.</p>
<p><b>2) People want international news</b></p>
<p>Community news may be the foundation of traditional news reporting, but with the Internet linking like-minded people from around the globe, and immigration bringing people from many lands into readers&#8217; hometowns, the geography of &#8220;community&#8221; is expanding for many readers. As immigration and the Internet introduces us to people from around the world, readers are more likely to feel a personal connection with news from those communities.</p>
<p>Again, don&#8217;t buy into a stereotype that people, especially Americans, don&#8217;t care about the world beyond their nations&#8217; borders. They do&#8230; when there is real news to be told. (See point 1.)</p>
<p><b>3) People will get upset when they don&#8217;t find news where they expect it</b></p>
<p>On one level, #CNNFail speaks to the esteem with which many viewers held the news network. They expected CNN to cover this story, as it developed.</p>
<p>They didn&#8217;t expect that from Fox News, a propaganda arm of the Republican party&#8217;s right-wing with no track record of providing accurate and credible original reporting. Nor did they expect it, as much, from MSNBC, which is more widely known for its U.S. domestic political commentary (in the mornings from the right and the evenings from the left) than for international reporting.</p>
<p>CNN has delivered sharp international reporting in the past, and people expected the network to deliver it again. Once you&#8217;ve established a reputation for high quality, you have a responsibility to continue living up to that or else have your once-loyal consumers turn on you.</p>
<p><b>4) People will go wherever they need to get news</b></p>
<p>With CNN delivering reruns and feature interviews during the first night of the protests, people turned to what sources did deliver the news they wanted. And that turned out to be&#8230; each other, enabled by social networking tools such as Twitter and Facebook. By using retweets and hashtags, the public became a virtual distribution networks for what information did trickle from Tehran that evening, either from amateur sources on the ground, or traditional news outlets such as the BBC that were feeding substantial coverage to the Web.</p>
<p>The challenge for news organizations, or even for solo publishers online, is to be able to provide that news channel when the public wants it, in a forum where people can find it. Fortunately, for cash-strapped newsrooms, we have lesson 5&#8230;</p>
<p><b>5) People want to participate in the news</b></p>
<p>People don&#8217;t just want news, they want to engage with it. This lesson should be obvious to any writer: Our craft is saturated with advice about &#8220;engaging&#8221; readers and &#8220;drawing them in&#8221; to a narrative. The best news doesn&#8217;t leave the reader as a passive observer, but brings him or her into the story, so that he or she can relate to it.</p>
<p>The Internet allows journalists to bring reader participation to an explicit level. The lure of Twitter lies in its invitation to the reader to become an actor in its narratives, to use their own status updates, retweets and replies to become one of the story-tellers, rather than remain a passive consumer.</p>
<p>Not everyone engages this option. But the fact that it is there, and one can see others engaging it, empowers even those who never tweet themselves.</p>
<p>So why not take advantage of this, to cover for your news organization&#8217;s lack of resources?</p>
<p><b>6) If you can&#8217;t afford to cover the world 24/7, empower your viewers and readers to help cover it for you</b></p>
<p>Yes, the devil&#8217;s in the details here in decided <i>how</i> such a system might be implemented, but too many news organizations today aren&#8217;t yet ready to even consider the idea of empowering readers to determine coverage. Let #CNNFail teach them the hazards of failing to do that. Yes, in an ideal newsroom, a robust network of foreign bureaus would stand ready to cover the news whenever it happens, and even small local papers would staff 24/7, but let&#8217;s face it, too few news organizations have that anymore.</p>
<p>I&#8217;m not suggesting that you merely turn over a section of your homepage to reader tweets. Or simply employ a Digg-like voting system to allow readers to move content toward the top of the page. Potential for spam and abuse is strong, and if there&#8217;s a lesson we&#8217;ve tried over the years to drive home to you on OJR, it&#8217;s that journalists need to cultivate communities <i>before</i> they should expect any meaningful content to spring from them.</p>
<p>So, let&#8217;s move to lesson 7.</p>
<p><b>7) Create and test a system for reader submissions and page editing <i>before</i> a crisis happens</b></p>
<p>A newsroom&#8217;s own employees must be the initial members of its online community. Empower them to post to the site directly, and to vote up others&#8217; posts. Then extend that power to thoughtful commenters and other site visitors as you scale this feature to the point where it can be open to all readers, with the community policing itself.</p>
<p>Find how people try to abuse the system, then adapt the environment to withstand that. It takes time and programming skill &#8211; don&#8217;t pretend it won&#8217;t, and don&#8217;t shy away from paying for that. But the power you unleash with a well-designed and carefully cultivated reader community is the power to prevent #CNNFail and to provide the forum that readers want during important news events, no matter when or where they happen.</p>
<p>That brings me to two lessons not directly related to #CNNFail, but very much following the uprising:</p>
<p><b>8) Plan for rerouting news to the public should a medium fail or be blocked</b></p>
<p>If you want to be a force in your community, whether that be a single town or the entire world, you must be able to deliver your content. You&#8217;ll lose your audience if a government can block your website, or a lightning strike can take our your server.</p>
<p>The beauty of the Internet was its design as a distributed network, one that could route around any single point (or multiple points) of failure. Proxy hosting can help for large sites, but take this opportunity to rethink your approach to services like Facebook and Twitter, as well. These shouldn&#8217;t be afterthoughts in a promotional strategy. They can provide alternative distribution networks at times when circumstances force your news off the Web.</p>
<p><b>9) Plan for rerouting info from the public, as well</b></p>
<p>Information flows both ways now, especially so once you&#8217;ve engaged a reader community to start providing substantial content. In the weeks to come, I expect to see detailed analyses of how Iranians were able (or not) to overcome government efforts to block the flow of information within and out of the country. Someone in your organization should be geek enough to find and understand them, because these will be the additional lessons you must learn.</p>
<p>Another message I retweeted on Saturday, from <a href="http://twitter.com/TeteSagehen">@TeteSagehen</a>: &#8220;Iranian regime tries to shut down Twitter, but API structure allows for endless workarounds by clever ppl. APIs = Freedom&#8221;</p>
<p><b>10) Close the loop by reporting on your efforts</b></p>
<p>You don&#8217;t need to do this on your own. Readers can, and will, help news organizations when those readers feel that their thoughtful input is welcomed, and respected. Tell them that you&#8217;re hearing the lessons from #CNNFail and want to learn from them. Report upon your progress in this process to involve your readership and create a distributed 24/7 news source that can&#8217;t be lost or blocked, by ill will or by Mother Nature.</p>
<p>There are great stories, and great resources, in any community. Let&#8217;s take #CNNFail as a reminder that we need to find them, and embrace them, before circumstances give our once-loyal readers and viewers another excuse to turn away.</p>
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		<title>Online technology can help any website use people, not pundits, to drive public debate</title>
		<link>http://www.ojr.org/p1548/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=p1548</link>
		<comments>http://www.ojr.org/p1548/#comments</comments>
		<pubDate>Fri, 17 Oct 2008 09:12:53 +0000</pubDate>
		<dc:creator>Robert Niles</dc:creator>
				<category><![CDATA[Frontpage]]></category>
		<category><![CDATA[crowdsourcing]]></category>
		<category><![CDATA[elections]]></category>
		<category><![CDATA[interactivity]]></category>

		<guid isPermaLink="false">http://www.ojr.org/?p=1548</guid>
		<description><![CDATA[My mind spent much of its thoughts this week on the U.S. presidential campaign &#8211; specifically, on this week&#8217;s, final, debate between John McCain and Barack Obama. What inspires me to write this piece, though, is the disconnect between some of the hired pundits who watched, and reacted to, the debate and the &#8220;snap&#8221; polls [...]]]></description>
				<content:encoded><![CDATA[<p>My mind spent much of its thoughts this week on the U.S. presidential campaign &#8211; specifically, on this week&#8217;s, final, debate between John McCain and Barack Obama. What inspires me to write this piece, though, is the disconnect between some of the hired pundits who watched, and reacted to, the debate and the &#8220;snap&#8221; polls conducted of viewers after the event.</p>
<p>CNN&#8217;s John King, for one, called the debate for McCain, only to have his own network&#8217;s snap poll show that the viewers, resoundingly, <a href="http://edition.cnn.com/2008/POLITICS/10/15/debate.poll/">thought Obama the winner</a>. That got me thinking about the opinion sections that many newspapers run in print, and on their websites.</p>
<p>Many now run Web polls where any reader can click to vote which candidate won a debate or to show which position on an issue they support. These polls of self-selected readers can be <a href="http://www.www.ojr.org/ojr/stories/071210niles/">useful in eliciting discussion</a>, but are worthless in providing good data about the public&#8217;s collective opinion on something.</p>
<p>But online polls don&#8217;t have to be garbage. The same technology can be tweaked easily to enable a previously selected, demographically balanced, random sample of individuals to log in and record their votes on an issue, such as a <i>local</i> candidates&#8217; debate.</p>
<p>So, why not? Why not provide marry online technology with random-sampling techniques to build a readers&#8217; panel than provides a scientifically accurate measure of your community&#8217;s response to important issues? Why ask a hired reporter or pundit to guess the public&#8217;s reaction to something when you have the ability to gauge the public&#8217;s reaction directly?</p>
<p>Several large news organizations commission public opinion surveys on a regular basis. I&#8217;m suggesting something less ambitious than that, something cheaper and faster, using online polling exclusively.</p>
<p>Who won a debate is a great application for this technology because the call of a winner is purely a matter of opinion. There is no empirical evidence that one can tap to render an indisputable judgment on a candidate debate, as one might use a tape measure to determine how far atheletes had launched a shot put, for example.</p>
<p>News organizations still need critics and commentators, people who can put an issue, or a debate performance, into a broader perspective and challenge readers or viewers to consider a different point of view. For things that can be judged with &#8220;tape measure&#8221; accuracy, such as voting records and scientific research, we also need reporters who make or report those measurements to better inform the public. (These are very different responsibilities than simply reciting partisan talking points, or shilling 24/7 for one party, as too many news pundits now do.)</p>
<p>Technology has made obsolete the need for pundits to tell us how <i>we</i> think. I asked on my Facebook page, &#8220;How many times does a Washington pundit get to be wrong before s/he is fired?&#8221; (To which <a href="http://www.huffingtonpost.com/off-the-bus/">Huffington Post political editor</a> Marc Cooper replied: &#8220;4,000?&#8221;).</p>
<p>I&#8217;d love to hear from news organizations that are using online polling, not just for fun, but for serious, random-sample audience reaction. E-mail me via <a href="http://www.www.ojr.org/ojr/people/robert/">my blog page</a> if you have a story you&#8217;d like to share with OJR readers. Or if you&#8217;d just like some guidance on how to make this happen. If there&#8217;s demand, and I think there should be, I&#8217;d be happy to help find a way to get more news organizations using better public opinion polling techniques online.</p>
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		<title>Newspapers need to learn that great online communities should not be dictatorships</title>
		<link>http://www.ojr.org/p1537/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=p1537</link>
		<comments>http://www.ojr.org/p1537/#comments</comments>
		<pubDate>Fri, 03 Oct 2008 08:46:15 +0000</pubDate>
		<dc:creator>Robert Niles</dc:creator>
				<category><![CDATA[Frontpage]]></category>
		<category><![CDATA[crowdsourcing]]></category>
		<category><![CDATA[newsroom covergence]]></category>

		<guid isPermaLink="false">http://www.ojr.org/?p=1537</guid>
		<description><![CDATA[I had a conversation yesterday with a former colleague, who, like many online journalists, is trying to steer his newspaper toward a more Web-savvy future. As we were wrapping up, he mentioned that he had to go to a meeting of his paper&#8217;s &#8220;standards and practices&#8221; committee. The what? I asked. &#8220;Yeah, we have a [...]]]></description>
				<content:encoded><![CDATA[<p>I had a conversation yesterday with a former colleague, who, like many online journalists, is trying to steer his newspaper toward a more Web-savvy future. As we were wrapping up, he mentioned that he had to go to a meeting of his paper&#8217;s &#8220;standards and practices&#8221; committee.</p>
<p>The <i>what</i>? I asked.</p>
<p>&#8220;Yeah, we have a standards and practices committee,&#8221; he said. &#8220;We&#8217;re supposed to figure out policies about managing user-generated content, hyperlinking and stuff like that.&#8221;</p>
<p>Why don&#8217;t you just crowdsource that? I asked.</p>
<p>He rolled his eyes, said &#8220;I know,&#8221; then proceeded to detail some of the reasons why the paper&#8217;s old guard had shot down his proposal to do just that. The reasons boiled down to two: 1) We don&#8217;t trust outsiders to know what we ought to be doing, so 2) we&#8217;re not comfortable letting &#8220;outsiders&#8221; influence decisions about internal operations.</p>
<p>What a wasted opportunity. What better way to help readers feel part of a community with the paper than to ask those readers to help craft the community&#8217;s rules?</p>
<p>And how arrogant, at the same time. While newspaper journalists and managers might not yet understand them, the online community into which newsrooms are entering <i>does</i> have established conventions for linking and conversing. Good ones, too.</p>
<p>I know that many news reporters have struggled with writing hypertext. At most papers, reporters have just given up and leave the <a href="http://www.www.ojr.org/ojr/stories/080215niles/">hyperlinking to automated tools</a> on the paper&#8217;s website. (Which can leads to hysterical results, such as a New York Times feature on Pasadena, Calif. that initially linked references to the city&#8217;s Colorado Boulevard to&#8230; a Times archive of stories about the state of Colorado.)</p>
<p>But the Web offers newsrooms thousands of readers, and could-be readers, who&#8217;ve been writing hyperlinks into stories for years. Many more have been reading linked text, and understand the conventions of the form. Why not ask them for advice?</p>
<p>You can&#8217;t hyperlink every noun with a website &#8212; writers must preserve the usability of their work. Experienced bloggers can share their advice on when to link, as print vets can raise some of the questions that they need to consider. Fairness, for example. What happens when you want to link to an elected official&#8217;s website? Do you link to her office&#8217;s page, or her campaign website? It could depend upon the context of the story.</p>
<p>In the give and take, print veterans making the transition to online can do so with experienced guidance, while readers can learn more about the decisions reporters make when deciding what to include, or exclude, from a news story.</p>
<p>Same with <a href="http://www.www.ojr.org/ojr/stories/060831miller/">handling user-generated content</a>. If I&#8217;ve learned anything from running reader-driven discussion sites over the past decade, it is that the readers are themselves the most fierce defenders of good discussion communities. They&#8217;ve seen too many communities wrecked by poor oversight, inconsistent moderation and ill-conceived software. Let them tell you what they want from a discussion community, and what should happen to folks who don&#8217;t comply.</p>
<p>Trust me, the even the most Web-savvy newspaper newsrooms can&#8217;t offer a fraction of experience with and passion for online publishing that a reader community can. Publishers need readers, but readers online have so many choices that they don&#8217;t need to go where they are not wanted, or even where they are not courted.</p>
<p>So why not court them?</p>
<p>Let me anticipate another objection to crowdsourcing your practices: the spam, outrage and babbling that infects so many newspaper.com comment sections and message boards. Open up and ask for advice, and you&#8217;re giving your readers <a href="http://deadspin.com/sports/espn/the-day-espncom-stood-still-233337.php">the chance to upload</a> with every petty grievance and conspiracy theory they have.</p>
<p>Let &#8216;em. Let &#8216;em get it all out; suffer the indignity of it all, but don&#8217;t shut down the board and quit. Show your readers that you have no fear of their voice, and that you will work with them to take out the garbage and build a better community that works for everyone, newsroom and readers alike.</p>
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		<title>Just in time for election season, virtual debates at WhereIStand.com</title>
		<link>http://www.ojr.org/080421wayne/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=080421wayne</link>
		<comments>http://www.ojr.org/080421wayne/#comments</comments>
		<pubDate>Mon, 21 Apr 2008 13:45:14 +0000</pubDate>
		<dc:creator>Jim Wayne</dc:creator>
				<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[crowdsourcing]]></category>
		<category><![CDATA[elections]]></category>
		<category><![CDATA[wikis]]></category>

		<guid isPermaLink="false">http://www.ojr.org/?p=1474</guid>
		<description><![CDATA[Simply compare candidates to each other, and yourself with new wiki opinion aggregator.]]></description>
				<content:encoded><![CDATA[<p>U.S. Senators Barack Obama and Hillary Clinton agree 85 percent on 108 issues. Sen. John McCain and his Republican Party: 61 percent on 31 issues. Obama-McCain? <a href="http://whereistand.com/JohnMcCain/BarackObama">See for yourself.</a></p>
<p><a href="http://whereistand.com/">whereIstand.com</a> is a new wiki opinion forum that allows users to hold public figures, organizations and themselves up to one another like baseball cards and compare the stats—their stands on various issues—listed on the back.</p>
<p>Here&#8217;s how it works: A staffer or reader poses an issue. Then, once approved, anyone is invited to weigh in on that issue and submit a yes-or-no stance. Individuals can then compare themselves to their friends, other users or even public figures, who also submit their opinions.</p>
<p>Well, not exactly. A public figure&#8217;s reported stance on any issue is only as accurate as whereIstand.com users&#8217; ability to dig up and present the evidence thereof. For example, Barack Obama did not actually log on to whereIstand.com to offer his <a href="http://whereistand.com/BarackObama/163">stance on gay marriage.</a> Rather, user <a href="http://whereistand.com/BrianR">brianr</a> posted the evidence plucked from the senator&#8217;s website and voting history. Users and staff verified it, and others are now invited to &#8220;take a stand&#8221; of their own on the issue&#8230; or even compare Obama to, oh, some other politician and see where they stack up on all debates.</p>
<p>It can be an increasingly fuzzy line between fact and spin out there. That&#8217;s where this (almost-)straight-from-the-horse&#8217;s-mouth opinion aggregator comes in. Unclear about what Clinton <em>really</em> thinks about dropping out after Pennsylvania? The evidence is there, <a href="http://whereistand.com/HillaryClinton/42298">in her words</a>. Wondering where McCain might fall on an untapped issue? Create a new debate and wait for a whereIstand.com junkie to dig up the evidence. Not what Dan Abrams says McCain&#8217;s stance is. What McCain says McCain&#8217;s stance is.</p>
<p>Of course, it&#8217;s not all election speak at whereIstand.com, where recent opinions range from home-field advantage in the World Series to the circulation of the U.S. penny. But until November, the site does make for a handy political cheat sheet for our esteemed candidates. OJR traded e-mails with whereIstand.com president and founder Nick Oliva to find out more about the logic behind an opinion wiki and how it might help voters decide whom they <em>really</em> support.<a name=start></a></p>
<p><b>OJR:</b>  Why whereIstand.com? What void are you filling on the Web?</p>
<p><b>Nick Oliva:</b>  whereIstand.com has a unique model whereby users post the opinions of public figures and organizations (and other users verify these) on the same issues on which members take stands. This makes whereIstand.com the only comprehensive source on the Web for finding the user-verified opinions of anyone on any issue and for comparing people to each other based on their opinions.</p>
<p>Additionally, issues on whereIstand.com are translatable, meaning that the opinions are readable, searchable, and comparable in any language into which they have been translated. The implication of this is that a Spanish-speaking user can see in Spanish where he agrees and disagrees with the candidates for an election in Japan.</p>
<p><b>OJR:</b>  All submitted issues are reviewed for accuracy by staff and users alike. Can you talk about that process? How has it worked out so far, and what sort of issues have you had to turn away?</p>
<p><b>NO:</b>  Members propose issues that interest them in any topic – politics, health, sports, etc. Members and editors comment and debate how well a proposed issue meets our guidelines – and suggest revisions to the wording. Among these guidelines are that the issue be relevant, that the wording be free from bias, and that the wording is “open” enough to find on the Web the opinions of public figures and organizations. At the end of this collaborative process, issues that have not been rejected are framed much as they would be by a meticulous polling organization. An editor then approves the issue and that’s when people can take a stand on it or post public figure opinions.</p>
<p>The best issues are those where there is enough interest that people of different backgrounds and views collaborate in the approval process. The community should decide what is interesting, so we try not to reject issues that represent a legitimate controversy or difference of opinions. The issues that get rejected are usually those that are inherently biased.</p>
<p><b>OJR:</b>  What sort of things are you doing to drive traffic to the site. And, once they&#8217;re there, why should they register?</p>
<p><b>NO:</b>  One of the things that drives traffic to the site is when members invite their friends to register and take stands so they can find where they agree and disagree. It’s remarkable how surprising it is to discover some of the opinions of your friends – particular those on which you disagree.</p>
<p>What most drives new traffic is the public figure opinions. When you search the Web, for example, for opinions or comparisons, whereIstand is often among the top results. For example, the following search terms on Google return whereIstand.com opinions and comparisons:</p>
<p>mccain politics</p>
<p>obama outsourcing</p>
<p>angelina jolie writers guild</p>
<p>jordan athletes overpaid</p>
<p>compare barack and hillary</p>
<p>All content is free on whereIstand and registration is optional. If you have taken stands on a lot of issues, and bookmarked the issues and people that interest you, you should register so you can sign back in and access these. A big reason to register is so that others can see your stands and compare themselves to you. Some of the functionality, like proposing issues and commenting on people’s opinions, is limited to registered users.</p>
<p><b>OJR:</b>  Aside from bloggers seeking a syndication platform, who else would bookmark this site? People who really like to argue?</p>
<p><b>NO:</b>  whereIstand.com does provide a platform for bloggers to promote themselves through their opinions, but it’s really much more than that. For example, when the community jumps on a news item, frames it into issues, and starts posting opinions, you can quickly see the lay of the land just based on who is taking which stand. Since public figures are tagged with rich information about their affiliations, you can also see where groups of people stand on an issue. Sports fans may be equally divided on whether Barry Bonds should get into the Hall of Fame, but where do “sports journalists”, for example, stand on the issue? To find that out either somebody needs to do a lot of research, or you need to go to whereIstand.com.</p>
<p>For people that are more interested in the opinions of their friends than of public figures, whereIstand.com provides a forum to argue, but also to interact, engage, etc. Some people find it more interesting to read and comment on a friend’s recent opinions than to see and comment on the pictures from a friend’s recent barbecue.</p>
<p><b>OJR:</b>  I like the way the site aggregates public figures and invites users to compare their own views. Seems like a good way to package the presidential candidates&#8217; positions into something relatively digestible. How do you see that feature playing out as campaign season heats up?</p>
<p><b>NO:</b>  Many people that are following the candidates closely still find it difficult to identify just on what issues particular candidates disagree. Sometimes this is because candidates change or clarify their previous positions – changes whereIstand.com keeps up with. In particular, as the campaign season heats up, whereIstand.com makes things more interesting, for example, by letting people see how the candidates for state elections compare to them and to each other.</p>
<p>Again, what’s most unique is that you can compare any two people and quickly find where they agree and disagree. So, for example, when the campaigns begin to float names as candidates for Vice President, you can very quickly see whether they are a good fit and where they may clash.</p>
<p><b>OJR:</b>  Finally, regarding the tech behind the site&#8217;s comparison feature, how are you determining compatible positions? What variables you are looking at?</p>
<p><b>NO:</b>  whereIstand.com doesn’t try to measure “compatibility” per se, but rather points out where there are differences of opinion. The comparison highlights whether two people tend to agree or disagree on the issues on which they have taken a stand. What’s most interesting is when you read the actual statements made that support those opinions. In that sense, whereIstand.com is like an opinion index where you go to find the answer and then click through to read the original source.</p>
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		<title>Are you crowdsourcing? Are you thinking about it?</title>
		<link>http://www.ojr.org/080418niles-crowdsourcing/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=080418niles-crowdsourcing</link>
		<comments>http://www.ojr.org/080418niles-crowdsourcing/#comments</comments>
		<pubDate>Thu, 17 Apr 2008 21:58:27 +0000</pubDate>
		<dc:creator>Robert Niles</dc:creator>
				<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[crowdsourcing]]></category>

		<guid isPermaLink="false">http://www.ojr.org/?p=1472</guid>
		<description><![CDATA[Then OJR wants to hear from you. We are looking for case studies for an upcoming series examining the state of crowdsourcing in news reporting.]]></description>
				<content:encoded><![CDATA[<p>OJR is looking for examples of journalists and news organizations using online crowdsourcing in their news reporting.</p>
<p>If you are using reader reports in an investigative, feature or beat report, we&#8217;d like to hear from you. We are looking for a variety of implementations, across a range of beats and story types, that we can report upon and profile in future articles here on OJR.</p>
<li>Are you using reader reports to build an incident database?
<li>Are you asking readers to examine documents and report upon what they find?
<li>Are you aggregating reader-submitted photos, audio and/or video for breaking news reports?
<p>You need not have used reader reports successfully, either. If you tried to use crowdsourcing, but it just didn&#8217;t work, for whatever reason, we want to include your experience in our reporting, as well.</p>
<p>Nor do you have to have started a crowdsourced project yet. We are looking for projects in the earliest planning stages, as well as ongoing and completed projects.</p>
<p>We will select a handful of representative projects and profile them for an upcoming series here on OJR. We will present these projects as case studies within an broader examination of the use of crowdsourcing in news reporting, one that will include a strong &#8220;how-to&#8221; component. OJR writers will interview people involved in the various projects, examine their online presentation, and, where possible, interview reader participants.</p>
<p>If you think that you would like to participate, please do keep in mind that we are looking for projects where reader reports are being used as sources for a staff-managed news report. For this project, we are <i>not</i> looking to examine so-called &#8220;citizen journalism&#8221; efforts, where readers are charged with the entire production of a news item, from reporting to writing to online production.</p>
<p>It doesn&#8217;t matter whether your crowdsourced project is low-tech, with readers e-mailing reports, or highly advanced, with a custom-built front-end to a real-time database online. Or if you are a one-person blog or a multi-brand news chain. Again, we are hoping to bring a wide variety of experiences to OJR readers, so that we all can learn from others&#8217; experience in this developing area of online journalism.</p>
<p>(And yes, we&#8217;re fully aware that by asking you, our readers, for leads here we are, in essence, crowdsourcing a news feature on crowdsourcing. Behold the birth of metacrowdsourcing!)</p>
<p>If you are interesting in participating, or simply want more information about the project, please contact OJR&#8217;s editor, Robert Niles, via rniles [at] usc.edu (or use the &#8220;Contact the Editor&#8221; link at the bottom of the page).</p>
<p>Thanks, and we hope to hear from many of you soon.</p>
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		<title>Five lessons from 2007</title>
		<link>http://www.ojr.org/071220niles/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=071220niles</link>
		<comments>http://www.ojr.org/071220niles/#comments</comments>
		<pubDate>Fri, 21 Dec 2007 11:54:01 +0000</pubDate>
		<dc:creator>Robert Niles</dc:creator>
				<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[breaking news]]></category>
		<category><![CDATA[crowdsourcing]]></category>
		<category><![CDATA[newsroom covergence]]></category>
		<category><![CDATA[sports journalism]]></category>

		<guid isPermaLink="false">http://www.ojr.org/?p=1421</guid>
		<description><![CDATA[Commentary: Here are OJR's top tips from this year, to help you and your news organization create a more engaging news website.]]></description>
				<content:encoded><![CDATA[<p>We hope that you&#8217;ve been reading, enjoying and learning from OJR throughout 2007. But just in case you&#8217;ve, um, missed an article or two here is one editor&#8217;s humble attempt to distill an entire year&#8217;s articles into five simple lessons.</p>
<h2>1. Newspapers: Get a breaking news blog</h2>
<p>I asked several friends of OJR to suggest their favorite news sites and features of the past year, and many Southern California neighbors pointed toward the coverage of this year&#8217;s wildfires by the <a href="http://www.latimes.com/">Los Angeles Times</a> and the San Diego Union-Tribune&#8217;s <a href="http://www.signonsandiego.com">SignonSanDiego.com</a>.</p>
<p>In May, I wrote about the <a href="http://www.www.ojr.org/ojr/stories/070516niles/">Los Angeles Times&#8217; use of a breaking news blog</a> to keep readers informed about that month&#8217;s wildfires, which struck the city&#8217;s popular Griffith Park.</p>
<p>Blogs are the ideal format for breaking news, as they allow newsrooms to swiftly publish little bits of information, as they are confirmed, and without having to weave them into a traditional story format. They also make it easy for readers to see &#8220;the latest&#8221; on a developing story, rewarding the reader and making it easier for traditional-print newsrooms to compete with the immediacy of broadcast media.</p>
<h2>2. Get widget love</h2>
<p>Text, photos and video are just three of the tools available to online news publishers, with which to engage readers and hook &#8216;em into spending more time with your site.</p>
<p>Millions of Web readers are using online widgets, from embedded YouTube videos to online polls, to dress up their blogs, personal websites and Facebook and MySpace pages. There&#8217;s nothing keeping news publishers from using these same tools, as well.<a name=start></a></p>
<li>The LAT and SignonSanDiego <a href="http://www.www.ojr.org/ojr/stories/071029niles/">employed Google Maps</a> in addition to blogging, to help readers see where the fires were, in relation to their homes and workplaces.
<li>Easy-to-use <a href="http://www.www.ojr.org/ojr/stories/071210niles/">online polling tools</a> can help news publishers provide an attractive way to get readers to contribute their first bits of content to a website, leading them into discussions and other ways of participating on the site.
<li>Check out OJR&#8217;s &#8220;to-do&#8221; guide on <a href="http://www.www.ojr.org/ojr/wiki/tools/">publishing tools</a>, for more low- and no-cost widgets that you can employ to help spice up the functionality of your webpages.
<li>And don&#8217;t forget the Web&#8217;s original interactive widget: <a href="http://www.www.ojr.org/ojr/stories/070920niles/">hyperlinking</a>, which can help enliven any news story by providing additional context and background, without interrupting its narrative flow.<br />
<h2>3. Learn from sports how to engage readers</h2>
<p>While newspaper websites tend to do well in moving pageviews and attracting audience during major breaking news events, most of such sites do a poor job to drawing traffic and building community on a daily basis.</p>
<p>With one exception. At most newspapers websites I&#8217;ve encountered, the same section of the site consistently leads in traffic, comments posted to the site and inbound links from other sites.</p>
<p>That&#8217;s sports.</p>
<p>Sports provides the best <a href="http://www.www.ojr.org/ojr/stories/070629strobech/">training ground for managing reader comments</a>, its columnists <a href="http://www.www.ojr.org/ojr/stories/071108niles/">transition well to blogging</a>, and sports desks tend to have many writers and editors who are heavy Web users themselves, allowing them to <a href="http://www.www.ojr.org/ojr/stories/071025niles/">bring all the pieces together</a> in compelling and heavily read Web productions.</p>
<p>Not to mention that sports reporters tend to have no fear of data, using sports stats on a daily basis. So the next time you are assigned to put together a new online publishing project, why not bring on some help from your sports department &#8212; or look to a sports blogger for inspiration?</p>
<h2>4. Ask readers for information, not articles</h2>
<p>The failure of one &#8220;citizen journalism&#8221; Web business <a href="http://www.www.ojr.org/ojr/stories/070112niles/">after another</a> this year ought to be showing news publishers that a business model based on readers doing reporters&#8217; jobs for free isn&#8217;t working.</p>
<p>That does not mean that readers do not have information that can build the foundation for a website. Or that readers are unwilling to share that information. It&#8217;s just that they are not, except in rare or special circumstances, going to produce that information within or according to traditional journalism story formats.</p>
<p>Instead, ask for information in nuggets: A photo, a short eyewitness report or a questionnaire. Use <a href="http://www.www.ojr.org/ojr/stories/070731niles/">crowdsourcing techniques</a> to collect sets of data that you can use to provide a well-reported investigative feature or breaking news package.</p>
<p>User-generated content powers many of the Web&#8217;s most popular sites, from blog communities to discussion forums to photo-sharing and other social networks. News publishers can better employ the power of &#8220;UGC&#8221; for journalism if they resist the temptation to see content-generating users as replacements for reporters and start looking at them as great potential sources.</p>
<h2>5. Call out the liars</h2>
<p>The new year will challenge all online news publishers. Not because the new year will bring its own news stories, new website competitors and new temptations for readers&#8217; time. Almost certainly, 2008 will see the popping of the housing bubble drag the U.S. economy into recession. That will further endanger ad revenue even as publishers hope for election-year campaign advertising to surge.</p>
<p>How do you distinguish yourself among all this information competition? Don&#8217;t rely on the value of and goodwill toward your publications &#8220;brand.&#8221; If that was gonna bail you out, it would have already. No, news publishers need to provide information that is more timely, more accurate, and above all, more useful and rewarding to their readers in order to claim a larger share of what might be in 2008 a shrinking ad revenue pie.</p>
<p>Readers today are drowning in lies: People lying about their employment and income to <a href="http://www.www.ojr.org/ojr/stories/070911niles/">get home mortgages</a>. Mortgage lenders lying about their borrowers&#8217; lies. People lying about relationships and pre-existing conditions to get health insurance. Politicians <a href="http://www.www.ojr.org/ojr/stories/070320niles/">lying about criminal investigations</a>, CIA tapes, Iranian nuclear programs, <a href="http://www.talkingpointsmemo.com/katrina-timeline.php">disaster preparations</a>, Iraqi weapons of mass destruction, etc.</p>
<p>The news sites that prosper in 2008 and beyond will be the ones that do not leave their readers hanging with &#8220;he said, she said&#8221; coverage, but that report aggressively to reveal to readers <a href="http://www.www.ojr.org/ojr/stories/071130niles/">who&#8217;s lying and who is telling the truth</a>.</p>
<p>The online medium is changing journalism. But not just to make it a 24/7, global, clickable and interactive. By unleashing fresh competition on the field, it is pressuring established newsrooms to wake up from their lazy practice of stenography-as-journalism, and start calling out the liars again.</p>
<p>Now, whether those newsrooms respond to that pressure by stepping up their reporting&#8230; or by badmouthing the &#8216;Net, is up to their leaders.</p>
<p>We&#8217;ll see what happens in 2008. Happy holidays!</p>
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		<title>Ground-up meets top-down on HuffPost spinoff</title>
		<link>http://www.ojr.org/080108wayne/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=080108wayne</link>
		<comments>http://www.ojr.org/080108wayne/#comments</comments>
		<pubDate>Tue, 18 Dec 2007 19:53:58 +0000</pubDate>
		<dc:creator>Jim Wayne</dc:creator>
				<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[crowdsourcing]]></category>
		<category><![CDATA[elections]]></category>
		<category><![CDATA[grassroots journalism]]></category>
		<category><![CDATA[political blogs]]></category>

		<guid isPermaLink="false">http://www.ojr.org/?p=1420</guid>
		<description><![CDATA['Off The Bus' gathers the best 2008 U.S. presidential campaign coverage from the Web... and elicits some of its own.]]></description>
				<content:encoded><![CDATA[<p>Late last year we told you about the <a href="http://www.www.ojr.org/ojr/stories/071023wayne/">Networked Journalism Summit</a>, a smattering of industry influencers stewing over a functional juxtaposition of citizen and traditional journalism.</p>
<p>The Huffington Post has spawned just that with a new election-season special, <a href="http://www.huffingtonpost.com/off-the-bus/">Off The Bus</a>, a mash-up digest of feature articles, opinion pieces, polls and videos solicited from a gamut of trad-pub newsies, grassroots bloggers and distributive data journalists. Since its September launch, Off The Bus has been among the most comprehensive pools of election fodder available on the Web, sifting hundreds of daily submissions for insightful &#8220;ground-level coverage,&#8221; as they describe it, of the 2008 campaign season.</p>
<p>It&#8217;s much more than an aggregator, and this side project has a few notable spin-offs of its own. The Polling Project digs behind the numbers blindly guiding our spoon-fed MSM election coverage, encouraging pollees to spill the beans on that dinnertime courtesy call. Also on deck: an interactive map plotting campaign contributions by race and zip code, and an insider exit-poll forum hoping to woo staffers of losing campaigns.</p>
<p>We sat down with Off The Bus editorial coordinator and USC Annenberg professor <a href="http://www.marccooper.com/">Marc Cooper</a> to learn more about those projects, and how the offshoot has panned out since its launch.</p>
<p><b>OJR</b>: How did you envision Off The Bus and these side projects working when they started out a few months ago?</p>
<p><b>Marc Cooper</b>: Well, it was originally envisioned by Jay Rosen at New York University. He formed a partnership with Ariana Huffington to create Off The Bus. So Off The Bus is hosted at Huffington Post, and it&#8217;s called HuffPost&#8217;s Off The Bus, but it&#8217;s actually a non-profit organization, <a href="http://newassignment.net/">newassignment.net</a>, that&#8217;s legally based at NYU. It started in September, and I think the idea of it was to see what kind of ideas you could have. That is, it didn&#8217;t have a rigid and dogmatic formula. The idea was, how could you use the net and what&#8217;s been learned so far about online journalism to further the notion of citizen journalism as applied to campaign &#8217;08.</p>
<p>And that meant a couple things: We knew that we wanted to create a publishing platform that would be, in a sense, an online journal of reporting about the campaign, in which there would be space for individual voices to emerge; reporting done by people who weren&#8217;t on the campaign bus. Which is a very broad category, because only a few people are on the bus. So it&#8217;s almost everybody else available. And that also meant to explore to what degree we could utilize these emerging methods of distributive reporting, or as some people like to call it, posse journalism. And those of us who are on staff really went into this with an open mind to see what that meant. We still don&#8217;t know. We&#8217;re still experimenting every day. And we&#8217;re learning a lot.</p>
<p><b>OJR</b>: What have you learned so far?</p>
<p><b>MC</b>: What we&#8217;ve learned is that in order to create this new type of citizen journalism, to make it work, you really have to combine the best of the old and new media. They overlap. At Off The Bus, unlike certain blogs, we believe in the traditional standards of journalism that are taught, for example, at Annenberg. But we also believe in the empowerment of individuals and select groups that the Net provides. So I think, modestly, we&#8217;ve been fairly successful in our first couple months in achieving some of that balance.</p>
<p><b>OJR</b>: But it&#8217;s not an open forum.</p>
<p><b>MC</b>: No, it is absolutely not an open forum.</p>
<p><b>OJR</b>: How do you get the word out there about Off The Bus and encourage people to submit?</p>
<p><b>MC</b>: Well that&#8217;s easy, because we&#8217;re connected to the Huffington Post. So whenever we want, Arianna can put a call out on the front page of the Huffington Post and hundreds of thousands of people will read it. So when the first call was put out, we got something like 1500 people who said &#8220;I want to do something.&#8221;</p>
<p>Now, what happens is implicit in your question. A lot of people assume, &#8220;well, you can just blog.&#8221; Well, you can go to Blogger.com if you just want to start a blog. Starting a blog is something you can do in 10 minutes. So we&#8217;re not an open forum. We are a hybrid of the the traditional editorial hierarchies with the bottom-up element of the new media.</p>
<p><b>OJR</b>: So how do you screen the submissions? <a name=start></a></p>
<p><b>MC</b>: There&#8217;s really a few categories of people. There&#8217;s individuals who emerge from that initial stew of 15 hundred people who are either undiscovered; they&#8217;re just people who do not make their living from writing but who have always kind of wanted to be journalists, and are out doing journalism, simply put. Not many. Because journalism is a lot harder than it looks. So a lot of people would like to do it, but they don&#8217;t know how. And they can&#8217;t learn.</p>
<p>The most common submission we get are kind of bloggy opinion pieces. There&#8217;s nothing wrong with that, it&#8217;s just not what we do. I mean, we do run pieces that are opinionated, and we do run some pieces that are really kind of opinion pieces, but high quality. But the most common reflex among most people is, &#8220;oh yeah, I know how to do this. I&#8217;ll just sit down and write a long screed about why I love this candidate or hate another.&#8221;</p>
<p><b>OJR</b>: And those, by and large, are from the people who have no professional journalistic affiliations?</p>
<p><b>MC</b>: No, they&#8217;re not professional writers. Those are not of great interest to us. But there&#8217;s a handful of individuals who have emerged out of nowhere who have turned out to be great citizen reporters. I&#8217;ll refer you to one you can look up: <a href=http://www.huffingtonpost.com/mayhill-fowler>Mayhill Fowler</a>. I don&#8217;t know Mayhill personally. I believe she has aspirations of being a fiction writer, but she&#8217;s not a journalist. But she&#8217;s a good citizen journalist. Her individual reporting has been great.</p>
<p>Then there&#8217;s a sub-category of folks who know how to write, but they&#8217;re not journalists. They may be professors or lawyers, and they&#8217;re kind of experts in their fields and have been able to apply their expertise as kind of analysts of what&#8217;s happening politically, with some reporting.</p>
<p>The next category of people that we&#8217;ve recruited as individuals comes from the realization that while we&#8217;re a project of citizen journalism, we didn&#8217;t invent that. Citizen journalism in some form has been around for about 10 years now, along with the Internet. So we learned early on that it would be good to recruit people who were already doing this, but weren&#8217;t getting much notice. So we&#8217;ve had some success in that realm. Very specific cases out of Iowa and New Hampshire; people who already have their own websites.</p>
<p>They come from diverse backgrounds. One of them is actually a former journalist. Some of them I have no idea what they do, but they do these political blogs, and we&#8217;ve kind of adopted them. And we&#8217;re either cross-posting with them or they&#8217;re writing for us. That&#8217;s the second category, and that&#8217;s been very interesting.</p>
<p>The third category is real, live distributive journalism, where we have found that while a lot of people can&#8217;t really be reporters &#8212; they don&#8217;t have the time or the skill &#8212; distributive research does work. So for the last two months, we&#8217;ve done maybe six or eight pieces that were very complicated to do in which 30 or 40 people participated. A couple of those pieces we did in collaboration with <a href="http://www.wnyc.org/splash.html">WNYC</a> in New York, who helped us put out the call and recruit people out of their audience. We did a story that was kind of a snapshot of the Obama campaign from across the country on one weekend. Twenty-four people participated in it. We did another one that was an analysis of the ground organizing capacity of the Edwards campaign. We did another piece last week that tried to answer whether the fatigue of George Bush would lead to a big wave of voter turnout of Democrats in the caucuses in Iowa. So sometimes we have these teams of people who are analyzing data, and sometimes they&#8217;re actually being reporters. They make phone calls and compile their 50 interviews.</p>
<p>Then our process is that the grassroots people, if you will, do the initial work, then it goes to a second level; to people on our staff or contracted individuals who have some higher level of expertise. The kind of collate and edit the material. And then that&#8217;s handed off to a writer who has more experience. And those writers are still kind of citizen journalists. In one case, we had a piece written by a young guy who runs a website called the <a href="http://iowaindependent.com/magFront.do">Iowa Independent</a> who&#8217;s on some sort of stipend from a foundation to learn this stuff. So he&#8217;s doing this kind of daily journalism, even though it&#8217;s at a citizen level. We had another piece that was written by a grad journalism student at Yale who is the editor of some publication there.</p>
<p><b>OJR</b>: And do you recruit those people as well, or do they kind of come forward on their own?</p>
<p><b>MC</b>: It comes both ways. We&#8217;ve had both.</p>
<p>And then for the Polling Project, there&#8217;s about a dozen major co-sponsors who are cross-ideological. Some are conservatives, some are liberals. We have the <a href="http://concordmonitor.com/">Concord Monitor</a>, we have <a href="http://instapundit.com/">InstaPundit</a>, which is on the right, <a href="http://talkingpointsmemo.com/">Talking Points Memo</a>, which is on the liberal side, et cetera. With their help we put out a coordinated call out into the ether, asking as many people as possible to click on the common form.</p>
<p><b>OJR</b>: Is that the form that&#8217;s on the site now?</p>
<p><b>MC</b>: Yep. And ask them a half-dozen questions about polling. And I think we had 300,000 hits on the page. We didn&#8217;t have 300,000 responses, but I think we got a couple hundred responses. And we&#8217;re in the middle of that. We&#8217;re going to put out another call in the next week, and then see how much data comes back. On this second call, I think we&#8217;re going to look for people who have had specific contact with <a href="http://en.wikipedia.org/wiki/Push_polling">push polling</a>. We&#8217;ve gotten some responses from people who have been push-polled. Now we&#8217;re going to try to take it to another level and see if we get more on push polling. And as part of our partnerships with these co-sponsors, we&#8217;ve agreed to share the data with them.</p>
<p><b>OJR</b>: And what do you do with that data once it&#8217;s compiled?</p>
<p><b>MC</b>: To be perfectly frank with you, we haven&#8217;t even crossed the bridge yet of what we&#8217;re gonna do with the data. I don&#8217;t know that Off The Bus will do anything with the data. We may share it with other folks and let them use it the way they want. Or we may turn some stories out of it. We&#8217;ll have to see what&#8217;s there first. We don&#8217;t know what kind of end product we&#8217;re gonna end up with; that&#8217;s what makes this fun.</p>
<p><b>OJR</b>: What have you learned so far?</p>
<p><b>MC</b>: What we&#8217;ve learned is that both sides of the debate over old and new media have been right, and you have to find the right hybrid. Anybody who believe that this is just a platform that can be used like any other platform is wrong, because it has its own characteristics. And the distributive aspect works. We&#8217;ve seen it. So we know that you can multiply, or amplify, your resources and amplify your power of reporting and researching through the use of the internet in a way that was not possible before it was invented. On the other hand, it is true that you cannot produce good journalism without people who understand reporting and writing and news judgment and editing and all that kid of stuff. So it&#8217;s a very interesting</p>
<p><b>OJR</b>: For the Polling Project, are you going in with some sort of hypothesis?</p>
<p><b>MC</b>: No. I will tell you straight-up that we have no hypothesis, and we&#8217;ve had no preconceptions. We just know that people are being polled, and we assume there are some stories there. We don&#8217;t know. We don&#8217;t have an agenda.</p>
<p><b>OJR</b>: So the outcome will determine what you do with the data.</p>
<p><b>MC</b>: Absolutely. Like when the Federal Contribution Reports came out, we didn&#8217;t know what we were gonna find. We put these data teams on it and we found all kinds of things.</p>
<p><b>OJR</b>: You mentioned that some other Off The Bus projects are in the works?</p>
<p><b>MC</b>: Yeah, right now we&#8217;re working on a story that we&#8217;ll call The Color Of Money, which is going to be an ongoing project. We haven&#8217;t even built the page for it yet, but we want to do an interactive map that will break down fundraising or contributions by zip code and by race. So you can see really kind of the racial breakdown; from where money is raised and from what zip codes. And that will be an Off The Bus project.</p>
<p>So we have the Polling Project, we have that one, and then there&#8217;s actually three stories that are being worked on by distributive teams right now about Iowa. We don&#8217;t want to say what they are, but we&#8217;re working on them. But at any one moment we have a core group of 25 or 30 people who are always ready. People like it, because it only requires an hour to an hour and a half of their time during the week, and they feel like they&#8217;re really contributing something. And they are. Everybody&#8217;s putting together a little piece of the puzzle, and it&#8217;s kind of fun to see the picture come together.</p>
<p><b>OJR</b>: When you put the calls out for the Polling Project, are you noticing significant traffic spikes right away?</p>
<p><b>MC</b>: Yeah, the traffic spiked pretty quickly. Let&#8217;s see, it&#8217;s been 21 days since we launched it. We got about 100,000 hits in the first week, I think. And it&#8217;s still running at about 5 to 8,000 a day.</p>
<p><b>OJR</b>: Any idea where those hits are coming from?</p>
<p><b>MC</b>: No, it&#8217;s pretty viral. It&#8217;s on several sites, so I can&#8217;t tell you the number of referrals from each site. But it&#8217;s coming from everywhere.</p>
<p><b>OJR</b>: So you said this next phase of the Polling Project will focus on push polling. Will you alter the survey that&#8217;s currently up?</p>
<p><b>MC</b>: We might. We&#8217;re going to figure that out in the next couple days. We might alter the survey a little bit, and the call will also ask for that. We&#8217;ll probably have Arianna do the call. She has a big audience. We&#8217;re going to do the Polling Project for another week or two. We intended it to run about a month, so it will run until about the middle of January, and then we&#8217;ll see where we&#8217;re at. But we don&#8217;t know, you know? One thing leads to another.</p>
<p>For future projects, we&#8217;re also thinking about an &#8220;exit page&#8221; for next year. Not too long from now—probably about February—we&#8217;ll know who the two candidates are. So all the other campaigns will have shut down. So there&#8217;s gonna be a lot of laid-off campaign workers. We want to start collecting those stories. We want to give them a place to give the pillow-talk, inside stories.</p>
<p>And we&#8217;re also thinking of doing a big national project—like the Polling Project, one with lots of partners—on, whoever the candidates turn out to be, kind of a &#8220;did-you-go-to-school-with?&#8221; And it will be a little harder to do that, of course. But did you go to school with Hillary Clinton, or whoever the candidate is? You know, &#8220;do you know this person, and what can you tell us?&#8221; So we&#8217;re thinking of doing that, as well.</p>
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		<title>The readers will have the final word</title>
		<link>http://www.ojr.org/071116niles/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=071116niles</link>
		<comments>http://www.ojr.org/071116niles/#comments</comments>
		<pubDate>Fri, 16 Nov 2007 15:39:03 +0000</pubDate>
		<dc:creator>Robert Niles</dc:creator>
				<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[crowdsourcing]]></category>

		<guid isPermaLink="false">http://www.ojr.org/?p=1405</guid>
		<description><![CDATA[Commentary: A tragedy from the U.S. midwest and an auto show in L.A. illustrate the shift in power from professional reporters to the audience.]]></description>
				<content:encoded><![CDATA[<p>Two examples today further drive home the lesson that the journalism media no longer provides the final word on the day&#8217;s news, thanks to the Internet.</p>
<h2>Example #1</h2>
<p>There&#8217;s a stunning story out of the St. Louis area, involving a crowdsourced online effort to get around a newspaper&#8217;s editorial decision in covering the suicide of a local teen.</p>
<p>Gawker Media&#8217;s Jezebel blog appears to have <a href="http://jezebel.com/gossip/hell-is-other-people/if-you-can-handle-a-really-depressing-teen-suicide-story-right-now-322888.php">amplified the controversy</a>, which was brought to the attention of the national journalism community via a <a href="http://poynter.org/forum/view_post.asp?id=12963">letter to Jim Romenesko&#8217;s blog</a> on Poynter.org yesterday.</p>
<p>Steve Pokin of the St. Charles Journal broke the <a href="http://stcharlesjournal.stltoday.com/news/sj2tn20071110-1111stc_pokin_1.ii1.txt">story of Megan Meier</a>, a 13-year-old who had some trouble (like many teens) but was reportedly turning her life around, in part due to the friendship of a boy she&#8217;d met on MySpace. But when the buy turned on her, insulting her, Megan was devastated, then took her life, Pokin wrote.</p>
<p>The twist? The boy didn&#8217;t exist. &#8216;He&#8217; was the creation of the mother of one of the girl&#8217;s former friends. But the Journal didn&#8217;t name the woman, citing concerns for *her* teen daughter.</p>
<p>Jezebel and other bloggers <a href="http://jezebel.com/gossip/drew-no-blood/are-the-parents-who-myspace+tormented-megan-meier-into-killing-herself-ready-to-atone-um-323254.php">went nuts</a>, and soon, they&#8217;d uncovered the <a href="http://bloggintheburbs.blogspot.com/2007/11/justice-for-megan-meier.html">woman&#8217;s name</a>, her <a href="http://bluemerle.blogspot.com/2007/11/what-you-said-to-megan-meier.html">address</a>, phone number and business registration records and plastered them all over the Web.</p>
<p>The lessons for journalists? First, we can&#8217;t restrict access to information anymore. The crowd will work together to find whatever we withhold.<a name=start></a></p>
<p>Second, I wonder if that the decision to withhold the other mother&#8217;s name didn&#8217;t help enflame the audience, by frustrating it and provoking it to do the work of discovering her identity. That frustration may have helped amplify the negative feelings toward this woman, further aggravating up the virtual lynch mob.</p>
<p>Interestingly, no blogger or commenter I&#8217;ve found has said anything about the other mother&#8217;s daughter, the girl the Journal was trying to protect. And I find it hard to believe that the kids in the local community didn&#8217;t already know the identity of all the persons involved. By withholding the name, the Journal might have created a larger controversy from an already tragic incident.</p>
<h2>Example #2</h2>
<p>The Los Angeles Times this morning <a href="http://www.latimes.com/business/la-fi-autoshow16nov16,1,5587911.story?coll=la-headlines-business">advanced the L.A. Auto Show</a>, noting, quite correctly, in my opinion, that these shows are more about creating long-term buzz than immediate sales.</p>
<p>From the story:</p>
<blockquote><p>All this, though, is not for you, dear reader. It&#8217;s for us, the media.</p>
<p>Before the show opens to the public, thousands of reporters, photographers and bloggers are wined, dined and entertained for two days by the kingpins of Detroit, Tokyo and Wolfsburg, Germany, all in the pursuit of good press.</p>
<p>Among the heavy hitters in town this week: Ford Motor Co. Chief Executive Alan Mulally; Nissan Motor Co. and Renault CEO Carlos Ghosn; and General Motors Corp. Vice Chairman Bob Lutz. They met and supped with journalists Tuesday, made speeches and shook hands Wednesday, and were gone, along with the reporters, by Thursday. Party over.</p>
<p>And the people who actually buy these cars? Little more than an afterthought.</p></blockquote>
<p>The article misses the point that the reporting on the show does not stop at the conclusion of media day. Many visitors outside the traditional media will post photos, videos and write-ups to thousands of blogs and discussion boards during and after the show, extending and shaping the buzz that the newspaper, TV and, yes, some invited blog reporters kicked off this week.</p>
<p>Leaders in many industries understand that coverage opportunities now extend beyond traditional news organizations. A spokesperson for Universal Studios&#8217; theme parks told me back in 2004, &#8220;we don&#8217;t so much care about coverage in the L.A. Times; we want to be on websites. That&#8217;s where our customers are.&#8221;</p>
<p>Media days are just step in a modern publicity campaign. If this year&#8217;s auto show, or any such event, is to be a success, it needs to elicit strong coverage from consumers across the Web, perhaps even more so than from the pros in print and on air.</p>
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