What are students really buying in an education?

Will journalism education make some of the same mistakes as the journalism industry? It’s a reasonable question to ask because Internet publishing threatens to roil the education industry every bit as much as it disrupted the news publishing business.

Fortunately, I’ve heard from several journalism educators who are eager to get into distance learning, and to find ways to use the rise of the Internet to their schools’ advantage, rather than wait for the Internet to change the marketplace so radically that their schools are forced to react. But moving lectures from a classroom to the Internet is simply a medium change. Like newspapers starting websites, that won’t be nearly enough for institutions of higher learning to prosper in the Internet age.

The key to surviving a business disruption is to understand clearly what it is that you’re actually selling. If you want to look at this from the flip side, it’s understanding the customer need that those customers are paying you to resolve.

Newspapers screwed up by thinking that they were selling daily news reports to home subscribers. What too many newspaper managers forgot was that home subscription fees were token payments that barely covered the cost of distribution. Their real customers were the advertisers.

Similarly, educators might believe that their “product,” if you will, is information – the deep knowledge of a subject delivered by an instructor during a class. If so, those educators would be just as wrong as their colleagues in the newspaper business were.

Sure, lectures and instruction are part of the package that students get when they pay tuition to a college or university. But the Internet has made
university-level knowledge free and ubiquitous online, just as it made classified ads free and ubiquitous a more than a decade ago. If your institution’s distance learning plans are focused on charging tuition-level amounts of money for access to online lectures, you’re future’s as bleak as a 1990s newspaper trying to peddle overpriced online classified verticals. That’s not your strength. So don’t try to make a play on it.

I’ve written before about how the Internet is fueling a revolution in self-directed learning, especially among the tech-savvy young. If you are a broadcast journalism faculty member and looking to find a market for video editing instruction online, you’re going to have a hard time getting people to pay university-level tuition to access that instruction when they can instead click over to Video Copilot get pro-quality tutorials for free. (That’s the site my 11-year-old son told me he used to teach himself Adobe After Effects.)

This isn’t to say that people won’t pay for instruction online. Much of the time, the Internet’s about as easy to navigate as my kids’ rooms. (They are not neat freaks.) Students, whether pre-career or mid-career, will continue to value and pay for instruction that’s well-organized and presented with a clear and engaging voice. But that’s the eBook market, earning eBook prices from individual students. If you want to earn tuition-level prices from individual students, you’ve got to offer more. Much more.

So if journalism schools aren’t selling knowledge, through in-person lectures or online tutorials, what are they selling? What’s the need that they alone can fulfill that allows them to earn income that free instruction sites online can’t?

Here are a few such needs:

Evaluation, not just instruction.

Community, in lieu of isolation.

Coaching, instead of lectures.

The market for higher education lies not in the flow of information from the academy to the public, it lies in the exchange of information between the public and expert instructors at the college or university. And it lies in the development of a community (that word again*) of learning where students help teach and learn from each other as they learn for themselves.

(*I swear, there could be an OJR drinking game – every time I write the word “community,” readers have to drink. If anyone tries this, I urge you to leave your reading of OJR for the final 10 minutes of your work day. And to arrange for a cab ride home.)

You can’t beat the rest of the Internet on pricing instructional tutorials. You can’t go cheaper than free. But if you’re trying to learn how to make documentaries or video news stories, would you rather hear the feedback of anonymous YouTube commenters, or award-winning filmmakers and journalists? There’s going to come a point in your budding career when you need professional guidance and advice. That’s the moment for education online.

Many self-instructional sites include forums and community (drink!) elements. But I know from personal and professional experience that people cherish the opportunity to become members of a community with informed and experienced leadership. Aspirational readers don’t like to settle for online communities led by flame war winners. That’s a business opportunity, and not just for educational institutions.

The most valuable element of my college education wasn’t anything that I learned in a specific class while I attended school. It’s been the opportunity to be part of my alma mater’s community – the connections I’ve built over the years with other alumni and with faculty members at the school, and the “brand name” value of my degree. So a smart distance learning play for a college or university should not only be built around fostering one-on-one instructional relationships between students and teachers (and between students and other students), it should do so in a way that will enable those connections to develop into lifelong coaching relationships.

It’s tempting to take the cheap and easy way out by throwing together some Flashy lectures and slapping a huge price-tag on them. But that’s not a viable model for distance learning. If higher education is going to seize its future online, educators are going to have to do the more difficult work of finding ways to build relationships with and between students using online media. That is what the students are paying for. Only the foolish in college and universities will forget that.

Reimagining the journalism marketplace – finding new ways to serve information consumers

American journalism today is in crisis because it has not adapted financially to digital media, yet I believe we could turn this crisis into an opportunity to make significant improvements in the industry. Journalists and entrepreneurs are searching for business models that would generate revenue to help support high-quality digital media. No matter what forms they take, the newly emerged media products always should be consumer oriented. That is, the products should either meet new, unsatisfied consumer demands, or help reduce the costs of existing products or services in the market. Specially designed online educational clubs could help provide a new and effective alternative for which many consumers would be willing to pay. There is great social value in these clubs that would help draw support from outside the journalism field as well. The project could be implemented in three steps.

First: Foreign Language Enhancement

Journalists should start by investigating ways to combine traditional studies of foreign language with news delivery to make the learning process more interesting and cost-effective. The project is meant to establish an online portal for interested consumers to learn about different cultures, languages, and international news of current relevance. This site could also be used as a complementary tool for international affairs, world geography, or other international fields of study. An emphasis on music, video, and other modern multi-media technologies would help make the learning process more interesting and diversified.

The goal at this stage is to attract paid institutional group subscriptions. These, in turn, may help attract individual and business subscriptions. Paying small fees for an online collection of existing news stories and documentations would likely help reduce the cost of labor-intensive teaching methods. In addition to accurate, in-depth, and up-to-date foreign news stories, current computer technologies would allow student consumers at different learning levels or with different career focuses to practice particular languages of their choice. The clubs also would focus on learning a language as a way to learn the values and wisdom of different cultures, to learn how other peoples make their decisions and live their lives, and to learn how they solve their problems. Therefore, these bilingual clubs potentially would provide attractive learning tools for many consumers.

Second: Global Inspiration

After the foreign language clubs are well-established at the first stage, the project would then be expanded to include clubs with a more general educational focus. These online learning clubs would offer users broad access to a large selection of cultural and professional content in English from the bilingual club archives, as well as from English language newspapers. The goal of the educational clubs is to help consumers benefit from understanding the problem-solving wisdom of other cultures, a skill that many bilingual or multilingual workers have, without having to learn a foreign language. Ideally, the realization of this goal would help save a great deal of effort in terms of time and money invested in foreign language studies.

News stories would target ordinary citizens with a high school education, rather than a highly specialized audience. Journalists are trained to simplify complicated incidents or concepts into interesting and fresh stories. This type of technique would be very helpful for attracting students who are not fully motivated by traditional academic teaching methods. Therefore, these learning clubs would likely possess strong market values since the clubs would help enrich consumers’ lives by providing inexpensive and diversified alternatives to improve their knowledge and job skills.

Journalists and editors managing these online clubs should be trained in both journalism and a specific academic field. Writers who have both interest and knowledge in a particular field will be more successful at finding and creating vivid news stories for consumers with similar interests.
One crucial step for this second stage would be to organize existing resources from the journalism field and to coordinate newspapers and freelance journalists to contribute content. Contributors would be compensated for the use of their articles. Ideally, the fees paid to journalists and newspapers by the clubs would help support and encourage high-quality journalism.

Third: Bridging the Gaps

At this stage, the website would bring together journalists, experts, and consumers, and provide a platform for exploring solutions to important issues. For example, the clubs might have been able to have organized ways to help Japan deal with the magnitude 9.0 earthquake and the following tsunami and nuclear crisis in March 2011. The clubs can help bridge the gap between local communities with specific information and international organizations that could provide support. Since the clubs would have access to local news about recent developments as well as to professionals who have specialized knowledge in various fields, they would be able to facilitate bringing together these resources.

Another interesting project would be to investigate how the learning clubs could best serve students who do not perform well with traditional theory-intensive learning methods, as well as adult workers who are transitioning careers. The goal would be to examine whether these online clubs can help organizations (for example, workforce training or adult education programs) to reduce costs by providing access to more efficient and up-to-date educational methods.

At this point, the function of the clubs would be to complement news organizations or investigative journalists to better attract government funding or grants from foundations, corporations, and communities.

Conclusion

Instead of trying to find an investor to fund the entire project, our plan is to break it down into three manageable stages and attract funding for each stage individually. At the end of each stage, there would be concrete benefits for users. To summarize these benefits, consumers would first gain access to better tools for learning foreign languages and cultures. During the second stage, people would be able to save money on expensive education and career training. Finally, communities would be able to search for experts who are interested and qualified to help with local problems or crises. This media product would benefit both consumers and journalists. The market is ripe for this kind of innovation. Yet, the most difficult part of the whole project may be getting the public to recognize its potential market value and social benefits.

For more information, please read my previous article entitled “A New Approach for Profitable Foreign News Reporting.” I always wish to find an opportunity to thank Prof. Dan Gillmor properly. I greatly appreciate his help and support regarding this project.

Forget doom, journalism's future is bright

Maybe the future isn’t so bad for journalism, after all. There is hope, mostly because so many young journalists see a bright future for journalism.

It’s the end of the fall semester and as I take a breath and take stock of the past 16 weeks I am optimistic. As a professor in the Schieffer School of Journalism at TCU, I have finished classes and turned in grades and feel pretty good, not about the job I’ve done as much as the excitement I found in 18 students.

The 18 made up an honors section of our Introduction to Journalism class, the first time in more than a decade we’ve taught an honors class in our program. I’m glad we did, and that I had the opportunity to teach the class.

What I found with these high school high-achievers in their first semester of college is that they’re excited about journalism and recognize the opportunities ahead.

One of the keys I try to convey to my students is that journalism isn’t dying, even if newspapers in the way we’ve always known them may be.

We don’t have a consumption problem for news. We have a monetization problem.

And, as it turns out, the 18-, now 19-, year-olds may have it figured out more than the rest of us.

One thing they certainly don’t see is a future for paywalls, except for very specialized content. They expect news to be free. It’s what they know.

They’ve always relied on news online, on-demand, wireless and in non-traditional ways.

When I ask where they get their news from the answer is mostly Facebook and Twitter and their favorite news apps.

They’re not tied to the past. They’ve grown up in a world where change happens fast, where technology is evolving. They remember when MySpace came… and went.

So while they may not had previously heard of Spot.Us, the West Seattle Blog or ProPublica they get that journalism is changing. Those models aren’t so crazy. They’re open to new ideas.

When I told them they were required to start their own website and professional social media accounts, it wasn’t such a distant concept. In just a few minutes they could become their own news outlet.

When I gave then an entrepreneurial assignment to develop an idea for a journalistic product or service, they began to see how they could combine their passions (fashion, politics, food and sports among them) with journalism and their own business.

They’re open to all of this.

It’s not that they don’t want to work at CBS News or The New York Times, they just get that there is a lot more to journalism now.

Faced with this timeline I prepared that shows how reporter used to work vs. now, they’re not dissuaded.

Picture 3

They get that the job has changed and they’re fine with it. In fact, they’re just as driven as any young journalists have ever been.

Like many of their contemporaries, they have a strong sense of a social mission. They want to report on the issues that matter. They’re idealistic. I love it.

One student told me how important it was for her to work on a story about Iraq War veterans because her father had served in Vietnam.

Others are frustrated that more people their age aren’t engaged in politics and want to help produce journalism that is relevant about the government and politics for young people.

They know our democracy cannot survive without vibrant journalism and they want to fuel the reinvention.

Let’s not mess it up before they get to do that.