Don't just blame the player – blame the game, too

I would have hired former Politico.com reporter Kendra Marr.

Why? Because her resume and my resume are so alike.

Same journalism undergrad and grad school. Same love of journalism. We both worked in the San Francisco Bay Area region. Both women of color. In other words, if I was a hiring editor interviewing her for a job, I would figure that we shared the same journalistic values.

Yet I also understand how the kind of plagiarism accusations lodged against her could lead a young reporter to resign from a good job.

Sure, the player has to shoulder the blame. But I blame the game, too.

These days chances are shrinking for an ambitious journalist to get a job that pays a middle-class salary with benefits. Young journalists no longer have the luxury of making mistakes out of the spotlight. If you want a job, you have to go directly into the big leagues. More likely than not, your job will be on the growing digital media side of the business. The side, to be polite, that is more like the Wild West than reasoned halls of journalism school.

What’s more, the Internet, and its research techniques, make it easy to find facts, stories, sources and so much more. A lot of the material is already written in coherent sentences and has attribution, which under the current rules of the game, can be an embedded link to the original news story.

Don’t get me started about cutting and pasting. Yes, I can understand how someone can cut and paste reference material on the wrong take (Google Docs, anyone?) and, in the rush to deadline, forget what is yours and what belongs to someone else. These days it’s just too easy to make a series of career-ending errors early in the game.

But the game deserves blame, too.

Let’s get real. In the world of Web journalism, lightly-sourced material (Bill Kovach and Tom Rosentiel call it “the journalism of assertion” rather than a journalism based on verification) is pretty much the norm. Whether it’s an advocate using crowdsourcing to flesh out a tip, a reader passing along a rumor, or a pro filing a single-source anecdote to make another blog entry, much of what the audiences reads online just isn’t sourced the same way as traditional newspaper or magazine articles.

Not only are single- or no-source articles common, it’s often difficult to tell who wrote a piece. With so many website competing for ad dollars, many publishers cut expenses by programming scripts to scrape or aggregate content from other sources, rather than paying reporters to write their own stories. Once, much of this would have been accepted widely as plagiarism. Today, it’s grudgingly accepted as a way “to increase traffic.”

In this atmosphere, there’s no denying that speed is an asset – but one that can kill careers, too. Being first, especially for websites such as Politico, is important. Maybe too important. Add to the “we’re first” syndrome with making sure your posts get seen before anyone else’s on Facebook, Twitter, LinkedIn and whatever other flavor-of-the-day social media channel you use to hype your story, and you really might not have time to wait for that phone call or seek out an original source.

We even brag about how fast we get material up. Here’s what Adam Moss, editor of the New York Times Magazine said recently at Harvard: “The editing process online is zero, pretty much… I’m not that comfortable with that, but that’s practical reality. It’s a speed business.”

Let’s face it, we’re making up the rules while the game is underway. We hope that the traditional journalism ethics will work in the online world. We hope the foundations of accurate reporting, photography, design and editing will be transferred to a new generation. But newsroom veterans–the few that are left in newsrooms–are barely addressing these issues. I don’t know the reason. No time? Maybe. No backing from management? Maybe. No backbone? Maybe. An inner belief that these ethical lapses will all self correct when cooler heads are at the helm? Probably.

The easy way out is to take complaints of plagiarism seriously. Investigate. Allow the player the fall on his or her sword and either be suspended or resign. Then you post a detailed correction on the site, and add a paragraph or two about holding the newsroom to the highest of journalistic standards. Finally, you move on to the next news cycle.

We have to do more, too. The first step is to acknowledge that there are systemic problems in the current practice of Web journalism. These problems have created a breeding ground for ethical lapses. Yes, this is a harsh view, but until we all admit this, we can’t begin to fix the situation.

Le’s stop blaming the players. Let’s get real about changing the game.

Which social media tool is the right one for PR professionals?

This past week, an email from a media relations rep got me thinking again about the ways that social media is changing how journalists and PR people work together.

The email announced plans for a new ride at a theme park (which is one of the beats I cover on my personal websites). Now that’s all good, except that the park had posted the same announcement on its Facebook site three hours earlier.

Perhaps the park had sent the email at the same time as the Facebook announcement – email delivery is not instantaneous. But media professionals ought to know that by now. Getting the email hours after I’d posted my own blog story about the announcement made me feel like the PR rep had wasted his time, and a little bit of mine, as well.

Maybe the company was trying to reach reporters who don’t follow the park’s Facebook feed. But anyone who covers a beat ought to be following the Facebook and Twitter pages of the major players on that beat. The email blast would be for reporters with a more casual relationship with the park – people who might be convinced to write about it from time to time, but who don’t actively cover it. That email wouldn’t – and shouldn’t – be for me.

All this points out how the presence of social media on the scene can change the way that media professionals operate.

Facebook, Twitter and websites allow news sources to communicate directly to the public. But working with news reporters allows sources to connect to a broader audiences – ones beyond those individuals so dedicated to hearing the business’s message that they ‘Like’ a Facebook page or bookmark a website. After all, businesses need to grow the customer base, and ignoring news publications would limit their ability to do that.

So we, journalists, still matter. Which is nice.

But when a business decides to break news via social media, that ought to change the way that the business communicates with professional media, too. PR pros ought to consider the strengths of various media of communication, and tailor their messages within each of those media.

The email blast to everyone on your contact list really isn’t the best use of that medium anymore (if it ever was). Use email for non-instant communication – never for breaking news. A smarter use of email in this case would have been to give beat reporters a heads-up that the Facebook announcement was coming, telling us the specific time of the announcement and an idea what to expect. Then, the park could follow up with another email to the other reporters, the ones who might write about the announcement, but who wouldn’t blog it right away like I and others on the theme park beat did.

Based on this and many other experiences interacting with media relations personnel, here is one reporter’s thoughts on the value of various communications media to PR pros.

Twitter – With short nuggets of information delivered instantly, Twitter’s the best medium for breaking news. Train your followers and reporters to expect to see public announcements here first.

Facebook – It’s a better medium for conversation and reaction than Twitter, given the lack of a 140-character limit. The percentage of followers who react to a given Facebook wall posts also affects how many of your fans will see subsequent posts on their “Top News” and “Most Recent” feeds, so you want to choose posts for Facebook that will elicit reactions to maximize your long-term exposure on Facebook. This might be the best place to engage in casual conversations with your community.

Email – Email’s best for private or individual communication, especially notes that are not time-sensitive, given the medium’s inherent delivery delays. Never use Twitter DMs for private communication. It’s too easy to mess us and send a public message, and Twitter DM spam has become so common that I, and many other Twitter users, simply never look at DMs anymore. Use email also for planning, especially for alerting reporters to upcoming Twitter announcements, as well as for scheduling interviews and sending documents. If you use email blasts, tailor them to sharply defined audiences.

Websites (including blogs) – They’re great for communicating longer, more in-depth information to an audience of dedicated followers. The problem with websites is that they require readers to come to you – so they’re poor places to reach large audiences instantly (unless you’ve referred them from another medium, such as Twitter.) Anything published on your website exists under your brand, so some organizations might not be as comfortable hosting potentially negative conversations here as they might be on a more visibly “neutral” forum, such as Facebook.

However PR pros use these media, they shouldn’t overlook the value of continuing to communicate with the public via news publications. Again, social media allows you to communicate with people who already are your fans and followers. If you wish to reach new customers, you’ll need to reach beyond your current base and into other communities.

So use your social media wisely, not just to communicate directly with the public, but for better communication with news reporters, whether they be full-time staffers at a paper or website or fans publishing part-time on a niche blog. Each new medium of communication provides you a unique tool – so don’t just use them all the same way.

A journalist's guide to the scientific method – and why it's important

Why should journalists care about the scientific method? I suggested in my post last week that journalism students should take a lab science class to learn about the scientific method. Here’s why I think that’s so important to journalists today.

The scientific method provides a standard procedure through which scientists gather, test and share information. Obviously, part of that should sound familiar because gathering and sharing information is what journalists do, too.

But there are substantial differences between the scientific method and journalism reporting. And while I believe that those differences did not affect journalism’s viability when newspapers had an information monopoly in their communities, our lack of standards for testing information is hurting us in today’s more competitive information market.

Before I go any further, let’s introduce the scientific method, for those readers who aren’t familiar with it. Here’s a good overview of the scientific method:

1. Find a topic or question worth exploring

2. Do some initial, background research to learn about your topic or question. Read what’s been written before.

3. Come up with a hypothesis. This is your best guess of what happened/is happening/will happen, based upon what you already know.

4. Test your hypothesis. You do this by collecting data, either through controlled experimentation or observation.

5. Look at and analyze your data.

6. Based on your analysis, either accept or reject your hypothesis.

7. Publish your information, including all relevant details on how you collected and analyzed your data.

The scientific method evolved over centuries as scientists looked for the best ways to test their theories about why things are they way they are in nature. Ultimately, science emerged from philosophy as scientists settled upon an empirical approach toward testing, rather than replying on “what made sense” to their ideas of logic.

But empirical analysis of information is just one part of the scientific method. Publication and open disclosure play essential roles, as well. Ultimately, the scientific method works because it not only provides a way to test data empirically, but to test others’ tests, as well. That couldn’t happen unless scientists shared their results, and told others how they obtained them.

Anyone who’s done A/B testing on a website design before has used empirical data. But only when you share your results do they become part of public knowledge, and not a mere trade secret.

The scientific method should matter to journalists because it represents humanity’s best method to date for observing and describing the world around us. Frankly, without the scientific method for expanding technical knowledge, the Enlightenment and Industrial Revolution never would have happened.

Journalists are supposed to observe and describe the world around us, too. But our methods don’t begin to approach the rigor of the scientific method. We simply don’t have the same commonly accepted procedures for our work that the science community uses. We do have a code of ethics, which provides guidance for those who choose to follow it.

The SPJ code’s first two lines strike me as most relevant here:

“Test the accuracy of information from all sources and exercise care to avoid inadvertent error. Deliberate distortion is never permissible.”

“Diligently seek out subjects of news stories to give them the opportunity to respond to allegations of wrongdoing.”

Unfortunately, neither the SPJ code nor any other widely accepted procedure in journalism that I know of provides us any instruction on how to test the accuracy of information we receive from sources. And the second half of the SPJ’s statement suggests that the error we most should seek to avoid is distortion.

Ensuring that someone is quoted accurately is something very different than ensuring that what they say is true. Looking through the rest of the SPJ code, one sees a document focused on ensuring that a diversity of sources are included and that they are portrayed fairly and in appropriate context. Those are all noble goals, but don’t raise journalism much above the level of really good stenography.

Of course, to test, one must have a hypothesis to test. But we teach our reporters not to take a point of view in a news story, whether it be our own or one of our sources’. Instead, we are to present multiple points of view, even contradictory ones, and allow our readers to make whatever judgments they see fit.

That method worked well when journalists controlled the flow of information in a community, and we could silence voices by not including them. But that’s not the world we live in today. Communities don’t have a single printing press anymore – they have as many “printing presses” as there are Internet-connected people in that community. A code of ethics designed to promote the flow of accurately quoted information no longer serves a society that’s drowning in information and needs a way to separate the important from the trivial, and the truth from the lies.

Today’s journalism ethics are the ethics of a profession serving yesterday’s information-starved communities. Today, we need a journalistic method that serves communities seeking truth and relevance within the abundance of information surrounding them.

Scientists found a method that allowed them to accurately and truthfully observe and report upon the world. We need to find a method that works for us, as well. It doesn’t need to be the same method that science uses – we’re reporting to different audiences with different daily needs. But we need something that works better than the he-said, she-said, you-fall-asleep stenography too many of us are peddling now.

And peer review will have to play an important role within that, as it does for the scientific method. Journalists double-checking other journalists, as scientists do, will help encourage better journalism and ultimately encourage more public trust in our work. We don’t acknowledge, much less test, each others’ work often enough, and our reputation suffers for that.

Social networking is replacing journalism as the primary method for many sources to deliver information to communities. If journalism is to survive, we must transition from being a medium of information to becoming arbiters of that information. That’s what the public needs from us now.

But to do that, with the accuracy, honesty and truthfulness to which our profession should aspire, we need our own version of a scientific method to guide us in those judgments.