Perhaps my previous post on the subject was too gentle. So let me try again, more clearly this time.
The blow-up on the Washington Post website was not the fault of its readers. It was the fault of the Washington Post.
It was the Post’s fault for publishing an erroneous report. It was the Post’s fault for not moving immediately to correct it, once readers pointed it out. It was the Post’s fault for disrespecting its readers but shutting down all the blog’s comments, instead of pruning ones containing obscenities and threats. And if the Post couldn’t handle the volume of pruning that needed to be done, it was the Post’s fault for not having a better comment management system in place.
So let’s quit blaming the readers. (And let’s especially quit looking at these sorts of incidents as right vs. left. In journalism, we ought to deal with correct vs. incorrect. If that means we consistently offend some political group if it is consistently wrong, then tough.)
The proper thing for any news publisher to do in this sort of case is *not* to get defensive. Own up to the mistakes and work to do better next time, instead. Post ombudsman Deborah Howell wrote some encouraging words to that effect in her latest column. Watch OJR tomorrow for an article with additional suggestions on how news websites ought to better manage readers comments, too.
About Robert Niles
