Foodie 2.0: Chow.com adds social media to online mix

Online foodies might watch the Food Network and read Home Cooking, but these enthusiasts also crave a taste of the underground. They want a crab cake recipe their friends haven’t read about. They want to post and boast their own creations. They want culinary tips, ideas and feedback from common, like-minded cooks.

And guess what else? They’re not all housewives. They’re post-grad urbanites, barbecuing bachelors and dorm-room dollar-store shoppers.

A niche community of enthusiasts in the midst of a youth movement. Sounds like a recipe for a social-media overhaul.

And the food sites are catching on, supplementing the protocol e-zine format with souped-up community interfaces, user-generated content and third-party applications for the social networks.

The new-and-improved Chow.com, a conglomeration of Chowhound.com and the late CHOW Magazine, is at the helm of the foodie-meets-techie movement, flanking its vibrant online community with RSS feeds, podcasts, videos, Facebook widgets and, most recently, a soon-to-be-launched “wiki-recipe” feature.

CNET acquired CHOW and Chowhound last year, and the sites joined forces in May with visions of a fervent, ground-up community. Today, they attract two million unique monthly visits. Editor-in-Chief Jane Goldman took some time to talk to us about CHOW, recipe hacking and Online Food 2.0.

Online Journalism Review: First off, could you give me a brief history of the CHOW and Chowhound.com relationship?

Jane Goldman: Jim Leff co-founded Chowhound in 1997, and he sold it to CNET in March 2006. During all those years it was staffed with volunteers, paid for by the founders and a few occasional donations. I founded CHOW magazine with Carol Balacek, who ran the business side. It was completely unrelated to Chowhound. It was a print magazine, and the first issue appeared in November, 2004. CNET acquired CHOW magazine in April 2006. CNET’s intention was to combine the two, and we all started working for CNET in May.

OJR: At first glance, Chowhound.com isn’t much more than a message board on a magazine website, but it seems to be an increasingly significant piece of Chow.

Goldman: The site CHOW.com incorporates editorial content from CHOW and discussion boards from Chowhound. And yes, we’re trying to make the whole thing as interactive as possible.

OJR: Is Chowhound driving traffic to your original Chow content now? Vice versa? If so, how?

Goldman: Chowhound & Chow are driving traffic to each other, but Chowhound is the bigger site, so it probably drives more to Chow. Google drives a heck of a lot to both.

OJR: How did the CNET deal drive traffic to Chow? Was there an immediate impact? Can you compare that with the traffic growth when Chow/Chowhound actually merged in May?

Goldman: The site was launched in Sept. 2006 as chow.com, with the URL chowhound still used (as it still is) as one way to reach the message boards. Chow had been primarily a print magazine, so in one way it was a brand new launch.

There’s another example of two sites that work together at CNET: gamespot and gamesfaq. They live under one umbrella, but they’re quite different.

[Heather Hawkins, Chow’s spokesperson, followed up later with additional information: Chowhound traffic was not tracked until it came on board to CNET Networks.  (If you could have seen the previous design of the site, you would see why.  It had plenty of users, but wasn’t optimized for things like search, tracking uniques, etc.)  CHOW.com did not have a content-driven website before they came on board — it was a landing page for some repurposed magazine content and an invitation to subscribe to the print pub.  We can say, though, that traffic is up more than 240 percent for CHOW.com (including the Chowhound message boards) since launch a year ago.]

OJR: Would you have any advice for two other sites thinking about a merger or that might be trying to merge?

Goldman: Considerations when you’re thinking about putting together a couple of sites–about technical stuff & search engine optimization, about branding, about how you can count traffic.

OJR: Chow.com seems to have a younger vibe than its competitors. You’re sort of the urban post-grad to their suburban housewife. Was that the positioning for the print version of CHOW, or did it sort of come with the CNET purchase?

Goldman: CHOW is definitely meant to have a younger feeling. Our users are, in fact, younger than those of the other food media, by a significant margin. Median age for our people is in the 30s; median for most other food properties is in the 40s. Our design is a little less fussy; our stories are a little more offbeat; we care a lot more about interactivity and web tools. And our information and our sources are top-notch.

The whole idea for CHOW magazine was to serve a younger audience. I knew I loved the subject matter, but I couldn’t find any media that covered it the way I wanted to hear about it – food I wanted to eat, subjects I was interested in, parties I wanted to throw. And how to cook. So I started the magazine. And now, thanks to our contributors, I know why ice cream gives you a headache, and how to make my own pancetta. Our users are, I think, often quite sophisticated eaters, but fairly primitive cooks. We explain to intelligent people how to do things they don’t know how to do.  And why they’d want to. And we entertain them in the meantime. We also have quite a lot of men. Traditionally, food media was for women. The Food Network helped change all that. And we’re pretty much gender-neutral.

OJR: I read about a “wiki-recipe” program of sorts that you’re testing. Can you tell me more about that?

Goldman: “Hack a recipe” is a feature that we’ll be launching in a few weeks. You know how you’re always tweaking recipes after you use them a few times? Adding a little more garlic, using a little less butter? Well, now you can memorialize those changes and save your own versions of our recipes. (The originals stay as originally written.) Plus you’ll be able to publish your own recipes on the site. And, of course, other people will be able to hack them and comment on them.

OJR: You seem to have your finger on the social technology pulse, from RSS feeds to podcasts to blog tracking. Any more exciting social networking ideas on the horizon?

Goldman: It’s a lot of work to build a website that does as much as CHOW does. But it’s still got a long way to go. We’ve got all kinds of new features that we’re planning to put into place. More video, more restaurant mapping, more recipe tools, more interaction among the users.

As for as social networking goes, this is a very active, involved community. The quality of the discussions is unusually good. Part of what we do is just to try to keep it that way. We have experienced moderators who work around the clock keeping people on topic — and, occasionally, keeping them civil. And the Chowhounds have been arranging their own gatherings and meet-ups for a long time now. We’re trying to make it easier and offer some tools that will help.

OJR: Has the balance of community features like those and original content such as feature articles and expert reviews shifted at Chow.com? If so, how does that affect your position as editor-in-chief?

Goldman: As editor-in-chief of Chow.com, that means that I pay attention not just to the content and the presentation, but to the entire user experience. So if our Chowhounds are unhappy with the way the search functions, then I have to figure out with our engineers, designers and editors how to make it better. Fortunately, we have some amazing engineers who have excellent editorial sense.

OJR: You state on the site that recipes are at the heart of Chow. Don’t all food sites cater primarily to people looking for a great new recipe? Do you think you approach it differently?

Goldman: Recipes, right now, are the heart of the editorial part of CHOW, and restaurant discussion is the heart of the boards. But the home cooking boards are growing a lot. And we’re working on tools to get the recipes from the boards into the recipe database on the site, so they’re searchable just like the other recipes.

OJR: Finally, ever browse the Chowhound boards for recipes yourself?

Goldman: I definitely participate in the boards. I wanted a particular bottle of wine recently that I couldn’t find. I posted the question and in 30 minutes I had three good suggestions.

Mortgage crisis no surprise to 'Housing Bubble Blog' community

Living in Southern California, I’ve been watching home prices explode over the past six years. My wife and I once wondered how people that we knew were making far less than we were could afford to buy homes for many hundreds of thousands of dollars more than traditional “home affordability” calculators said that we could afford.

We found the answer, of course, online. Lenders had abandoned traditional guidelines for mortgage lending, creating interest-only, negative amortization, no-money-down and “teaser rate” loans, which allowed people to get into homes far more expensive than a traditional fixed-rate mortgage with hefty down payment would have allowed them to buy.

When all this easy money poured into the market, the predictable price inflation allowed lenders to justify expanding the market to sub-prime buyers — anyone with a pulse, really — since inflating home values would allow any buyer, even one not even paying the accumulating interest on their loan, to build thousands of dollars in new equity each year.

For the past three years, Ben Jones’ Housing Bubble Blog has provided an online home for skeptics who knew that this bubble could not last. Several times a day, Jones posts from his northern Arizona home a round-up of real estate news from newspaper and television websites, to which a virtual army of loyal readers responds with comments and observations about their local real estate markets.

Jones’ blog provides another point of evidence for the assertion that there is a blog well covering every issue online. Readers of Jones’ blog saw the crash coming, before it happened. Many have posted emotional “thank you”s to the blog, detailing how reading the blog convinced them not to buy, while friends and family members took on option ARMs and other non-traditional loans, only to face foreclosure and bankruptcy today.

Like many successful blogs, the HBB includes reader comments that might make traditional news editors uncomfortable. One can find plenty of racism, xenophobia, vindictiveness and gloating within HBB readers’ posts. But one also can find hard data and well-documented research that skewers the frequently unchallenged quotes from sources in newspapers’ real estate reports. Above all, an HBB reader encounters passion — raw emotion that is too often missing from dry, robotic real estate reporting in the traditional press.

I swapped e-mails with Jones last week, asking him about his blog and what it lessons other news reporters could learn from it.

OJR: Please describe the Housing Bubble Blog and tell us when — and why — you started it.

Jones: It is a blog where I aggregate housing bubble news and edit it for context. I first put together posts on the housing bubble in November 2004. I started my first blog dedicated to the subject in December 2004. I did that because I didn’t feel the press was giving the matter the attention it deserved, considering the risks involved.

The comments from readership are a major part of this blog. Many return frequently and we all have gotten to know a lot about each other. Posters bring their individual perspective and knowledge to the group, making it a very rich and interesting view of the subject at hand. I use, or make a place for, a good deal of reader-generated subject matter, which has become as popular as any material I find and post.

OJR: How many people read the blog on a typical day?

Jones: On a weekday, the software tells me 40-50,000 unique viewers.

OJR: How did you build that audience?

Jones: With years of hard work, consistency and attention to the needs of a potential poster at any point in the day. Plus most are returning to interact with the group itself, so I get out of their way and let them at it.

OJR: Much of the content on HBB comes from reader comments. Are you happy with the quantity and quality of comments you get on HBB? (If not, what would you like to do about that?)

Jones: It has really grown in the past two years. Comments are two- to ten-times my word counts on any given thread. I couldn’t be happier with the folks that hang out on my blogs. Obviously, they are a bright group and they attract similar posters and lurkers.

Sometimes, when the number of comments gets up over three hundred, it loses a bit of readability, but that’s alright because by then I have something new up, usually.

OJR: What would you tell other bloggers and online publishers to do to help build robust and useful comment sections on their sites?

Jones: Like most of these questions, this is addressed more completely in the book I am working on and hope to have published next year. I consider facilitating comment flow to be the single most important thing I do. A lot goes into that, from subject matter, timing, software and the manual moderation effort.

I also adopted a sort of hands off approach early on. I do the posts, they do the comments. I treat the posters as adults, and I prefer to let them sort out their own differences. Sometimes this causes a thread to turn into a train-wreck, but overall it has served me well.

OJR: What is your “day job”? How much income does HBB bring in, relative to your other income?

Jones: I am a full-time blogger. It pays my bills and obviously I continue to do it because I want to. But I could be making more money doing other things, so it is a labor of love.

OJR: How long do you see yourself running HBB?

Jones: I feel a responsibility to the readership to see this thing through to a logical end. I look forward to the day when housing prices aren’t a big issue anymore.

OJR: Do you think that HBB can become a long-running, self-supporting publishing business?

Jones: I think it already has.

OJR: What do you think of the job that journalists working for major newspapers and TV have done covering real estate over the past decade?

Jones: Like many of the checks and balances surrounding the housing price boom, the media failed the public to a large degree. Having done some writing, I am well aware that journalist don’t have a final say on what gets covered and how. And having done many interviews, I can say that most journalists I have interacted with are very level-headed and practical about economic matters in private.

In my opinion, the biggest failure of the press regarding the housing bubble in 2004-2006 was a lack of objectivity and ‘professional skepticism,’ as we called it in my auditing classes. Over and over, the print or Web media would turn to a trade group for analysis of some new statistic.

This was often the case when this same organization provided the data. These people are paid to provide a slant to the news, yet they were interviewed as an unbiased observer, and their answers were rarely challenged in those years.

For example, in the spring of 2005, the Realtors’ trade group reported some very high percentages of speculative and second-home purchases for the year 2004. At first they were a little taken aback. But within a few days they had regrouped and created several new theories to explain this disturbing data. We were told; baby boomers were going to own many homes, and people are speculating because it is a new investment class. Also there was the ongoing ‘shortage of land’ mantra the industry made up. And we were told, that September 11th had made the nation feel differently about housing; some sort of comfort aid.

All new paradigm stuff and all made up after the fact to explain away some trends that we now know to be the source of many industry ills.

If I could see this from my humble desk in Arizona, why didn’t the media pick up on it? They weren’t skeptical enough when it counted. And this is just one example of hundreds.

OJR: Given your experience with HBB, what advice would you give these “mainstream” journalists on how better to cover real estate?

Jones: As the bubble was topping out, I often saw reporters mention seeing a glass half-empty or half-full. I don’t think that has a place in financial journalism. And being objective means being skeptical, in my opinion. When someone says, ‘I think the market will turn around this spring,’ it should be followed up with, ‘what is the basis for that prediction?’ And saying, ‘because it always has’ isn’t good enough. As the last two springs have demonstrated, sometimes it doesn’t.

What is your solution for managing anonymous comments?

Websites may hold their nose as they continue to run mostly anonymous user comments, but with a few exceptions, no administrator wants to demand that everybody start using a real name. The real concern is a plunge in traffic. There’s a simple solution. Why not tab comment boards two ways: one for all posts, anonymous and signed, and a second limited to those who sign with their real names?

The first board would continue to be the free-for-all that exists on most boards, while the second could lead to alternative conversations that, while no less spirited, bring a civility that is sometimes missing on wide-open boards.  Whistleblowers could comment on the signed board by getting a pseudonym from the site’s administrators – a suggestion first made by Vin Crosbie on this site.  Or they could choose to be anonymous on the unsigned board. 

The two-tab approach could be easily implemented with e-publishing software  Users who choose to use their real names would, upon registration, elect to have their comments published on the second, signed board. Users who do not supply their real names could post only to the first board.

The net result would be comment boards that balance privacy, First Amendment rights and transparency – and just maybe add to the traffic.

Please use the comments below to tell OJR readers what approach you’ve taken on anonymous posting as you’ve built your online community.

What approach do you recommend? (If you are reading on the OJR front page, click “archive link” below to read and leave responses.)

Finally, check out OJR’s previous articles on discussion forum management. – Editor